Tag: "work"

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Hand Hygiene, Prescription Vigilance, UV-C equipment

Hand Hygiene, Prescription Vigilance, UV-C equipment

LMHS: What’s the latest on superbugs? Source: News-Press.com Author: Kathleen Welch The discovery of penicillin in 1929 was one of the greatest breakthroughs in medical history. Antibiotics have allowed science and innovation to progress into modern medicine: joint replacements, organ transplants and cancer therapy are just a few procedures dependent on the ability to fight […]

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The History of Health Insurance in America – Facts / Timeline

The History of Health Insurance in America – Facts / Timeline

How did America end up with this health care system? Pennsylvania in the late 1800s and early 1900s was an unsafe place to work, with a quarter-million recorded industrial calamities a year. So dangerous were the trades, and so gruesome were the accidents, that the chronicling of injuries suffered by workers became its own muckraking […]

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IRS – 61% call answer rate, 17.6 minute hold time

IRS – 61% call answer rate, 17.6 minute hold time

National Taxpayer Advocate Delivers Annual Report to Congress; Focuses on Taxpayer Bill of Rights and IRS Funding National Taxpayer Advocate Nina E. Olson today released her 2013 annual report to Congress, urging the Internal Revenue Service to adopt a comprehensive Taxpayer Bill of Rights – a step she said would increase trust in the agency […]

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$5 Million Lipinski Violin Heist (with stun gun) just Solved

$5 Million Lipinski Violin Heist (with stun gun) just Solved

Art thief among 3 arrested in theft of multimillion-dollar violin The mystery of what happened to a multimillion-dollar Stradivarius violin stolen in a stun gun attack was answered Thursday when Milwaukee police recovered the instrument and blamed the heist at least in part on an art thief who once stole a statue from a gallery […]

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ACA “Obamacare” call center sued for FLSA violation

ACA “Obamacare” call center sued for FLSA violation

Lawsuit by Obamacare call center trainers alleges unpaid overtime Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were forced to work unpaid overtime. The nine workers at a Boise facility who brought the suit against Maximus say […]

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Vision Statement: Who Hangs Out Where?

Social Network Demographics – now a bit dated but very interesting.

Vision Statement: Who Hangs Out Where? In the virtual world, just as in the physical world, different communities attract different types of people. These differences matter a lot to advertisers as they work to rationalize their social media spending. And they’ll be crucial to sites that hope to follow LinkedIn and Facebook with IPOs of […]

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Money transfers between PACs and Political Parties – McCain Feingold Loophole

Money transfers between PACs and Political Parties – McCain Feingold Loophole

A National Strategy Funds State Political Monopolies By his third year as chairman of the Alabama Republican organization, Mike Hubbard believed his party had just about everything it needed to win control of the State Legislature. He had a plan: an 88-page playbook for the 2010 campaign, with detailed, district-by-district budgets and precise voter turnout […]

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Amazon's Camperforce Helps Keep Orders Flowing

Amazon’s Camperforce Helps Keep Orders Flowing

Campers help Amazon keep up with holiday rush Twinkling lights, ornament-strewn trees and bustling campgrounds. Those are signs of the Christmas season in this Kentucky town, where the Amazon.com distribution center recruits an armada of RV owners as seasonal workers to help fill holiday orders. They’re dubbed the “CamperForce” by the world’s largest online retailer. […]

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realincome1_large

America Median Income, Life Expectancy, Elder Labor force Participation statistics

Everything Is Amazing and Nobody Is Happy Comedian Louis C.K. does a great skit showing how oblivious we can be when complaining about our lives. We get frustrated when our cell phone reception goes out for 30 seconds without realizing how amazing cell phone technology is. “Can you give it a second?” Louis asks. “It’s […]

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Technology Jobs – Reasons for Recent Big Layoffs

Technology Jobs – Reasons for Recent Big Layoffs

Uh oh, where did all the tech jobs go? (Infographic) Technology is hailed as a powerful engine of job creation, but things may not be as rosy as we like to think. Yes, it creates opportunities for new businesses and new roles across all sectors, but there is also evidence that tech destroys jobs, and is […]

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Political Interference in Scientific Work – Canada

Political Interference in Scientific Work – Canada

Muzzling of federal scientists widespread, survey suggests 4,000 responded to survey commissioned by PIPSC to gauge political interference in science Hundreds of federal scientists said in a survey that they had been asked to exclude or alter technical information in government documents for non-scientific reasons, and thousands said they had been prevented from responding to the media or […]

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Wikipedia Running out of Resources?

Wikipedia Running out of Resources?

The Decline of Wikipedia The sixth most widely used website in the world is not run anything like the others in the top 10. It is not operated by a sophisticated corporation but by a leaderless collection of volunteers who generally work under pseudonyms and habitually bicker with each other. It rarely tries new things […]

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What is Algorithmic Regulation?

What is Algorithmic Regulation?

The Real Privacy Problem As Web companies and government agencies analyze ever more information about our lives, it’s tempting to respond by passing new privacy laws or creating mechanisms that pay us for our data. Instead, we need a civic solution, because democracy is at risk. In 1967, The Public Interest, then a leading venue […]

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Marcy Wheeler - Emptywheel blogger - Looks for Clues - How Do businesses use language?

Marcy Wheeler – Emptywheel blogger – Looks for Clues – How Do businesses use language?

The Woman Who Knows The NSA’s Secrets Long before Edward Snowden leaked documents showing that the government was collecting every American’s phone records, Marcy Wheeler knew something fishy was going on. She was one of just a handful of people who in 2009 suspected that the government was using the USA Patriot Act to collect […]

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Employee Engagement Among The U.S. Working population

Employee Dissatisfaction and Engagement In The US – Report

Why most Americans hate their jobs (or are just ‘checked out’) A new Gallup survey on the state of the U.S. workforce doesn’t indicate a lot of happy desk campers On average, some 100 million Americans were employed full-time in 2010-2012 — and 70 million of them either hated their jobs or were simply “checked […]

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How to say No – Customer Service Tip

How to say No – Customer Service Tip

Creating a Positive Customer Experience Even when the Answer is No Creating a positive customer experience is a fluid process, one with plenty of intricacies that need to be learned and cultivated.  That said, it doesn’t matter how many people you deal with, or who you’re dealing with – when somebody makes a request, they […]

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Survey Shows – ObamaCare Hurts Employment

Survey Shows – ObamaCare Hurts Employment

Obamacare’s jobs diagnosis: What does the data say? The White House message on the Affordable Care Act has been consistent since the law’s inception in 2010: Obamacare will be simple and economical. “The data reflects that there is no support for the proposition that businesses are not hiring full-time employees because of the Affordable Care […]

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Young American Unemployment Risk

Young American Unemployment Risk

America’s 10 Million Unemployed Youth Spell Danger for Future Economic Growth Young Americans today are confronted by an unemployment crisis unlike any we have seen in recent times. To say that these Americans are having a difficult time entering today’s labor market is an understatement. As recent reports have documented, the unemployment crisis facing young […]

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Rely on Your Own Talent

Rely on Your Own Talent

Who Made Government Big? We Did After U.S. Federal Reserve Chairman Ben Bernanke announced recently that the Fed would reduce its asset purchases through mid-2014, financial industry players and the journalists who cover them descended upon the Fed seeking any morsels of information they could get. Unfortunately, such dependency upon central authority has become all […]

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Student Debt Woe – Wells Fargo Study

Student Debt Woe – Wells Fargo Study

One third of millennials regret going to college In another indication of how burdensome student loans have become in the United States, about one-third of millennials say they would have been better off working, instead of going to college and paying tuition. That’s a according to a new Wells Fargo WFC -1.43% study which surveyed […]

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Telemarketer Scams Praying On Misfortune

Telemarketer Scams Praying On Misfortune

Beware of post-disaster charity scams Following disasters like the Oklahoma tornado, scam charities are quick to exploit the tragedy and misery, cynically tugging on heartstrings to line their own pockets. Consumers everywhere should be on guard. “For those folks around the country who want to donate funds to help families in Oklahoma, please be alert […]

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Vatican Complying With International Money Laundering Reports

Vatican Complying With International Money Laundering Reports

Vatican releases first report of financial watchdog The Vatican took another step Wednesday to show greater financial transparency by publishing the first annual report from its financial watchdog agency and announcing new regulations to fight money laundering and terror financing. The report from the Financial Intelligence Authority showed the agency received six internal reports on […]

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Health Care – Bureaucrat Navigators vs. Free Internet Enrollment

Health Care – Bureaucrat Navigators vs. Free Internet Enrollment

A Cheap Health-Reform Idea the Government is Ignoring It’s a no-brainer. Let the Internet gang help the government enroll the estimated 18 million low-income uninsured for health coverage in the new state health exchanges under the health-reform law, and explain to the uninsured what these exchanges are all about. The Internet enrollment would be free […]

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Health Training Requires Immersion - 4/4/13

Health Training Requires Immersion – 4/4/13

Shorter Shifts for Medical Interns May Not Boost Patient Safety Doctors in training don’t get more sleep despite change, study found Cutting the number of hours that U.S. medical interns work in a single stretch may not improve patient care as had been hoped. Instead, the measure decreases interns’ overall training time and may also […]

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Companies are Merely Investment Vehicles?

Companies are Merely Investment Vehicles? – 3/28/13

Corporate Strategy Is a Fool’s Errand Most corporations consist of multiple divisions, which set their own strategy (what we generally refer to as “business strategy”). But more often than not, these dvisions have very little to do with one another. Take Philips Electronics with its lighting, medical equipment, and consumer electronics divisions; ThyssenKrupp with its […]

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Future Education and Applied Learning

Future Education and Applied Learning

What If The Education System Isn’t Broken — Just Irrelevant? There’s a lot of discussion about our broken education system. And many people offer solutions for “fixing” education. But what if what’s really ailing education isn’t the fact that it’s somehow fundamentally broken? What if the system we have today is actually functioning perfectly as […]

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Workplace restrooms reflect new realities

Workplace Restrooms Building To Serve Everyone – 1/13/13

Workplace restrooms reflect new realities Amenities serve nursing mothers, transgender workers and others   A decade ago, it was rare for an employer to design a building with transgender employees, new mothers or cycling enthusiasts in mind. No longer. As workforce demographics have shifted, workplace amenities have, too, especially for large employers in competitive industries […]

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Employee Monitoring Survey

Employee Monitoring Survey – 12/30/12

This is Your Wakeup Call on Employee Privacy With social networking and other electronic communications making employees’ actions and attitudes more visible than ever to employers, it’s clear that a big change in the relationship between work and private life is well underway. Yet little research has been undertaken to understand organizations’ use of that […]

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Call Center Outsource to Gain A Cultural Edge

Call Center Outsource to Gain A Cultural Edge – 12/23/12

Call Centers Get Savvy for 2013 In the past, contact centers got a bad rap for being cost centers. So it’s not surprising that outsourcing decisions were largely based on costs savings. Fast forward to 2013, and we see a lot of changes. Contact centers are now essential to winning over customers, boosting sales and, […]

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Customer Retention & The Buying Process

Customer Retention & The Buying Process – 12/9/12

Pursuing Excellence: What Every Loan Officer Needs to Know In my 28 years in mortgage lending, it’s been my observation that skilled mortgage professionals make it a priority to be students of their profession. From my own career to training some of our industry’s top earning loan officers, it’s readily apparent, they have a continual […]

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Creative Injunctive Relief

Creative Injunctive Relief – 12/9/12

Court orders monitoring to ensure employee does not breach non-compete A U.S. District Judge in Connecticut recently issued an injunction against a former employee of Amphenol Corp and his new employer, TE Connectivity, Ltd, despite the lack of any evidence of competition in breach of his non-compete agreement.  The decision in Amphenol v Paul, Civ. No. 3:12cv543 (D. Conn. Nov. […]

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Service the Internal Customer

Service the Internal Customer – 12/9/12

What’s your employee satisfaction policy? One of the most popular phrases in customer service today is “customer centricity.” This means that everything a company does, every system or process on which the business relies, has the customer in mind. A customer-centric organization wins because the customer is given a preeminent position within the organizational model. […]

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Gallup Keeping Double Records

Gallup Keeping Double Records – 12/2/12

Justice Department suit: Gallup made $13 million in false claims The U.S. Justice Department sued the Gallup Organization on Wednesday, saying the company submitted $13 million in false claims to federal agencies by inflating the cost of work it would provide under contracts. Gallup attorney William Kruse said he couldn’t comment on the details of […]

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facebook

Employee Social Media Policies – 12/2/12

More Employers Creating Social Media Policies for the Workplace As social media use continues to overlap more fluidly between the personal sphere and the business world, more employers are writing dedicated social media polices, and many are also monitoring employee use of social media sites at work, according to a new survey. The data comes […]

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Frustrations of a call center worker

Frustrations Of A Call Center Worker – 11/25/12

The Call Center Employee Or The Company Dear Readers: This holiday season when you’re tempted to scream at a customer service worker in a call center, try to refocus your frustration on the corporation instead. Sasha T. of Chicago explains why: “I was one of those call center employees, working for a major telecommunications company. […]

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Why Humility Is Attractive And Why Arrogance Is Not

Types of Elevator Pitches – 11/17/12

Why Humility Is Attractive And Why Arrogance Is Not If your elevator pitch is like most, it’s actually repelling people who could become friends, customers, or colleagues. Earlier this month, I went to a private dinner/event hosted by a friend who is a best-selling author. Twenty people from various industries attended. After some initial mingling, […]

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Quality Assurance vs. Quality Control

Quality Assurance vs. Quality Control – 11/5/12

True Quality Assurance in an Agile World Quality Assurance is not just about testing a system. The role of QA on an agile team is much greater than that, elevating the QA engineer to a god among men. I admit it: I’m thinking this is going to be an easy column to write because it […]

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Philippine Prison Call Centers

Philippine Prison Call Centers? – 11/5/12

Philippines eyeing prison call centers The Philippines is launching an initiative that could soon see call centers being set up in prisons and run by inmates. The move is a program, dubbed BILIB I.T., that aims to give convicts new skills to raise their chances of employment and reintegrating back into society upon release, according […]

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After firing entire police force, NJ city adds new, unarmed officers

City Fires All Police, Hires Civilians

After firing entire police force, NJ city adds new, unarmed officers CAMDEN, N.J. — Next year, when a new county police force starts patrolling Camden, replacing an embattled city department, residents will see many new faces beyond the armed officers. Dozens of unarmed, uniformed civilians—without arrest powers—will be trained to collect evidence at crime scenes, […]

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Government Over Time Out Of Control

Government Over Time Out Of Control! – 10/20/12

Homeland workers made $900,000 in OT over 6 years During the past six years, employees in the state Division of Homeland Security and Emergency Management have collected more than $900,000 in overtime pay, filling in at a emergency call center in the state Capitol’s basement, according to an audit released Tuesday. Homeland security workers received […]

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Contact Center Performance Management Leads To Happier Customers - 10/20/12

Contact Center Performance Management Leads To Happier Customers – 10/20/12

Contact center performance management leads to happier customers Contact center performance management software and processes are mission-critical. CCPM captures and analyzes all aspects of a contact center’s performance, and rapidly identifies when goals are not being met. Contact center performance management (CCPM) software products deliver information on a historical, near-real-time and real-time basis, giving managers […]

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educated hospital patient

An educated consumer is the best hospital patient – 10/14/12

An educated consumer is the best hospital patient Last August, Consumer Reports magazine created quite a stir. That CR issue revealed its assessment of hospital safety across the nation. It included a safety report that ranked patient safety at a sampling of New York State hospitals. CR’s low safety rating of some local and area […]

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How to Cooperate with a Debt Collector

Cooperate with your Debt Collector – 9/29/12

How to Cooperate with a Debt Collector Ring, ring. As soon as you hear the ringing of your phone, you break out into a cold sweat. Is it a debt collector who is about to call you and harass you to pay your bills? You ignore the call. Later, you listen to a moment or […]

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AG Pulls Plug On Mystery Shopper Websites

“work at home” scam involving mystery shoppers – 9/29/12

AG Pulls Plug On Mystery Shopper Websites NEW YORK- Two websites, part of a “work at home” scam involving a mystery shopper program, have been shut down by the Attorney General’s office. The scam involved a ‘mystery shopper’ program which is used by legitimate retailers who hire marketing research companies to evaluate the quality of […]

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Patient safety improves when leaders walk the safety talk

Study Offers Support Of Leaders’ Behavioral Integrity – 9/28/12

Patient safety improves when leaders walk the safety talk UNIVERSITY PARK, Pa. — When nurses feel safe admitting to their supervisors that they’ve made a mistake regarding a patient, they are more likely to report the error, which ultimately leads to a stronger commitment to safe practices and a reduction in the error rate, according […]

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Long-Term Unemployment Viewed By Hiring Companies As Worse Than A Criminal Record

Long Term Unemployment, Worse Than Criminal Record? 9-18-12

New Study: Long-Term Unemployment Viewed By Hiring Companies As Worse Than A Criminal Record A survey released today shows that people who have criminal records but are holding down a job have an easier time impressing hiring managers than do people who have been out of work for two years or more. The study is […]

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The Disciplined Pursuit of Less

Pursuit of Less – 9/8/12

The Disciplined Pursuit of Less Why don’t successful people and organizations automatically become very successful? One important explanation is due to what I call “the clarity paradox,” which can be summed up in four predictable phases: Phase 1: When we really have clarity of purpose, it leads to success. Phase 2: When we have success, […]

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Mystery Shopper Scam 2012

Secret Shopper Scams 2012 – 9/1/12

Secret Shopper Scams Scam: Scammers defraud aspiring ‘secret’ or ‘mystery’ shoppers. Origins:   Employment frauds typically prey upon the gullible or the desperate whose burning desire to secure lucrative work blinds them to the scams about to be run on them. Generally, the promise of easy-to-perform labor that pays very well is held out to […]

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disaster recovery plan

Disaster Recovery Offshore – 8/11/12

BPO workers can call it a day during bad weather–Palace   Call-center agents in the business process outsourcing (BPO) sector cannot be made to go to work amid heavy monsoon rains that have been battering Metro Manila (National Capital Region or NCR) in the last few days, Malacanang said on Tuesday. It suspended work in […]

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Emergency calls dropped – 7/24/12

Emergency calls dropped at ISP Du Quoin call center Gov. Pat Quinn’s Illinois State Police communications consolidation reportedly hit a snag Monday when phone lines were “up and down” all day in Du Quoin. The chief steward for American Federation of State, County and Municipal Employees telecommunications workers at Du Quoin, Cathy Bencini, said calls […]