Tag: "Verizon"

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Connection Speed, Peering Agreements, Open Internet – How Net Neutrality is Negotiated

Connection Speed, Peering Agreements, Open Internet – How Net Neutrality is Negotiated

Peering into the Soft Underbelly of Net Neutrality The net neutrality fight is moving in new directions, and quickly. Today FCC Chair Tom Wheeler announced that the FCC would press forward with new “Open Internet” rules, undeterred by last month’s court decision striking down most of the old ones. Last week, Comcast and Time Warner […]

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Internet & TV providers ranked worst for service

Internet & TV Providers Ranked Worst For Service

Cable providers, ISPs rank dead last for customer service The bottom of the barrel in this survey from Temkin Group is a who’s who of TV and Internet providers: Charter, Cox, TWC, Comcast, Verizon, AT&T… Cable TV and Internet providers aren’t scoring well with their customers, at least according to a report out Wednesday from […]

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Big Government, Big Data and what that means to your privacy

Big Government, Big Data And What That Means To Your Privacy

Government phone data collection criticized The government is secretly collecting the telephone records of millions of U.S. customers of Verizon under a top-secret court order, according to the chairwoman of the Senate Intelligence Committee. The Obama administration is defending the National Security Agency’s need to collect such records, but critics are calling it a huge […]

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AT&T Satisfaction Still Slipping

AT&T Satisfaction Still Slipping – 1/30/12

Verizon, Sprint Post Customer-Satisfaction Gains, Rivals Slip Sprint has seen a gradual but sustained trend toward improving business outcomes over the past three years, while T-Mobile slipped modestly in the past year. Verizon’s customer-satisfaction and loyalty ratings have improved sharply, with the company posting a 13-point gain in overall customer satisfaction and a six-point increase […]

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911 Help by Text

911 Help by Text – 12/9/12

Text-to-911 service to be available nationwide in 2014 Citizens in danger across the country will be able to text distress calls to 911 by May 2014, following an agreement with the nation’s four largest wireless carriers, the Federal Communications Commission has announced. Major deployments of the text-to-911 service should be available through AT&T, Verizon, Sprint and T-Mobile […]

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Market Survey -  AT&T Last, Verizon First - 8/3/12

Market Survey – AT&T Last, Verizon First – 8/3/12

Market Survey: VZW Tops in Customer Satisfaction & Dropped Calls; AT&T last! ChangeWave Research (part of the 451 Group) recently surveyed 4,042 consumers on their opinions and attitudes toward their wireless service providers – including customer satisfaction ratings,  loyalty and future demand trends. The research firm also looked  at consumer reaction to Verizon’s new “Share Everything” family […]

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Verizon laying off nearly 950 Jobs – 7/3/12

Verizon laying off nearly 950 at Texas call center HOUSTON (AP) — Verizon Wireless has notified Texas employment officials that it plans to close a call center in Houston and cut nearly 950 jobs. Verizon filed a notice with the Texas Workforce Commission saying it had given 943 workers at the customer service call center […]

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Call Center News 5/4/12

Call Center News 5/4/12

RNC Making Calls From A Verizon Philippines Call Center Termed Hypocritical The Chicago Sun-Times reported that the Republican National Committee (RNC) used a call center based in the Philippines, to conduct a media conference, dedicated to attack President Obama’s economic record and specifically point out the high rate of unemployment in the country. The call […]