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Can Banks Delight Customers

The New Bottom Line Of Business, Customer Delight – 9/25/12

Can Banks Delight Customers? The new bottom line of business, customer delight, is something I have discussed in relation to various sectors including: Retailing (Apple) Food industry (Kraft, Sara Lee) Conglomerates (GE) Clothing (Li & Fung) Supermarkets (Wal-Mart) Customer relationship management services (Salesforce) Computer routers (Cisco, Juniper) Computer tablets (Amazon Fire) Yesterday a reader asked […]