Tag: "UK"

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Likelihood of Negative Consumer Reviews – US vs. UK

Likelihood of Negative Consumer Reviews – US vs. UK

Industry Research : US Consumers Share Bad Service Experience More Than UK Counterparts New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad customer service experience than those in the UK; whereas Brits are more inclined to recommend a company following a positive interaction. Following an inadequate experience, half […]

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One customer complaint each second last year - UK

One customer complaint each second last year – UK

New research in the UK reveals that unhappy customers made a complaint about products and services nearly once a second in 2013. According to the Ombudsman Services there were 38 million complaints last year, which worked out to a complaint every 1.2 seconds. Energy, retail and internet telecoms were the most common sectors for complaints, […]

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What is the impact of poor Contact Center customer service?

What is the impact of poor Contact Center customer service?

Poor Customer Experience Will Drive 74% of Consumers to Change Supplier Delivering a poor customer experience can have a significant impact on a brand or organisation, according to new research* from Mitel® (Nasdaq:MITL) (TSX:MNW), which reveals the important role of contact centres in driving customer loyalty and retention. Almost three quarters (74%) of UK adults […]

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Google Is Not Paying Their Fair Share

Google Is Not Paying Their Fair Share

How Google UK clouds its tax liabilities Last year, a Google executive defended its low UK tax bill by telling parliament the company does not have sales operations in Britain. A Reuters examination raises questions about that. LONDON, May 1 (Reuters) – In November 2012, Google’s Vice President for Northern and Central Europe was called […]