Tag: "TV"

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Current ACSI score declines - Cable, TV, ISP; Mobile Satisfaction increases

Current ACSI score declines – Cable, TV, ISP; Mobile Satisfaction increases

Comcast, TWC haunt bottom of ACSI’s customer satisfaction index Source: Fierce Cable Author: Jim Barthold Potential partners Comcast (NASDAQ: CMCSA) and Time Warner Cable (NYSE: TWC) were cellar dwellers in both the pay-TV service provider and ISP category of the recent American Customer Satisfaction Index (ACSI) of communications industries. Comcast nailed a pay-TV score of […]

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Who is / isn’t likely to cut off Cable TV

Who is / isn’t likely to cut off Cable TV

These Are the TV Shows More Popular Among Cord-Cutters Cord-Cutters More Likely to Visit NBC.com Than Average Internet User, Per Experian Survey Source: Adverting Age Author: Tim Peterson People who cancel their cable TV subscriptions may not miss their monthly bills, but they’re also not missing out on some of their favorite broadcast shows. These […]

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Internet & TV providers ranked worst for service

Internet & TV Providers Ranked Worst For Service

Cable providers, ISPs rank dead last for customer service The bottom of the barrel in this survey from Temkin Group is a who’s who of TV and Internet providers: Charter, Cox, TWC, Comcast, Verizon, AT&T… Cable TV and Internet providers aren’t scoring well with their customers, at least according to a report out Wednesday from […]

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What Does your TV know?

What Does your TV know?

Your TV Is Spying on You (And Why the Future of Political Advertising Depends on It) Political messaging is moving back to the living room. After an election in which Internet tactics seemed to captivate the public, political strategists are turning—or perhaps more accurately, returning—their attention to television advertising. TV isn’t sexy. Or at least, […]

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Airline Satisfaction – Broad Gap between low cost and elite

Airline Satisfaction – Broad Gap between low cost and elite

Airline satisfaction: below post office, above subscription TV Fliers are slightly more satisfied with the service offered by U.S. airlines than they were last year. But with the airline industry ranked below the U.S. Postal Service for customer satisfaction, it still has a way to go. The findings come from an annual survey of about […]

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Apple Will Revolutionize TV And Here's How

Is The New Apple T.V. Better Then Your Ipad? – 1/13/12

Apple Will Revolutionize TV And Here’s How This Is What Apple’s New TV Will Be All About In the Walter Isaacson’s Steve Jobs biography, we were told how Steve Jobs claimed to have cracked the TV dilemma. In a recent interview with Brian Williams, Tim Cook talked about how TV is stuck in the past […]

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Cable Company Insights

Cable Company Insights – 12/9/12

10 things cable companies won’t tell you 1. “Customers are fed up with us.” Cable giants Comcast and Time Warner Cable ranked among the top-ten most hated companies in America in 2012 (coming in fourth and seventh), according to the American Customer Satisfaction Index, which rates companies based on surveys. Cable customers have no shortage […]

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VP Debate Tops 10 Most Social TV Events of All Time

Infographic VP Debate Top 10 Social Media Event Of All Time – 10/14/12

VP Debate Tops 10 Most Social TV Events of All Time [Infographic] The first and only Vice Presidential Debate of the 2012 campaign generated 4.9M comments across Twitter and public Facebook, making it the #8 most social TV event of all time! Twitter accounted for 4.6M comments and Facebook accounted for 281K comments. For political […]