Tag: "technology"

0
Department of Energy corporation violates Atomic Energy Act

Department of Energy corporation violates Atomic Energy Act

Report: Government violated laws to prop up struggling U.S. uranium enrichment firm USEC Source: washingtonpost.com Author: Steven Mufson The Energy Department, in an effort to prop up a troubled uranium enrichment company, arranged for uranium transfers that failed to comply with laws about fair pricing, national security determinations and limits to prevent the department from […]

0
What is an LPR? Privacy and license plate Cameras.

What is an LPR? Privacy and license plate Cameras.

Are license plate readers protecting the public or prying? As evidence goes, no one doubts it was crucial 10 days ago in helping nab Kansas City’s alleged “highway shooter.” Illinois license plate G86-5203. From late March to mid-April, the terrorizing shooter set drivers’ nerves on edge. Twelve cars hit, their metal bodies pierced or windows […]

0
Social Media - Business Statistics and Trend Charts

Social Media – Business Statistics and Trend Charts

Is There Social Network Overload? Yes, and No… Days after the major social networks reported earnings and membership numbers, the media began wondering whether social network overload is starting to set in. To some degree, it is. But it’s nothing to worry about: this is a story we’ve seen plenty of times before. With any […]

0
Customer Effort – a real world rant about IVR

Customer Effort – a real world rant about IVR

Get A Life: The frustration of technology The other day I called a company and actually got a person, a real live human being! I was so excited that I kept the person on the phone for about ten minutes asking her questions that had nothing to do with my original purpose, which was to […]

0
Consumer Electronic Spending to Decline in 2014

Consumer Electronic Spending to Decline in 2014

CES preview: Tech sales expected to fall in 2014, industry group says Global technology sales fell short of expectations last year, and now industry researchers expect them to further decline in 2014. Smartphone and tablet sales have eaten into spending on other products, said Steve Koenig, director of industry analysis at the Consumer Electronics Association. […]

0
CFPB may issue rules exempting credit collections from the TCPA

CFPB may issue rules exempting credit collections from the TCPA

Could the CFPB Help Stem the Tidal Wave of TCPA Lawsuits? For the past month, the debt collection industry has been abuzz over the Consumer Financial Protection Bureau’s (CFPB) Advance Notice of Proposed Rulemaking (ANPR) for debt collection. While the stated purpose of new rules is to update the aging Fair Debt Collection Practices Act […]

0
Canada Court finds Freedom of Expression supersedes Right to Privacy

Canada Court finds Freedom of Expression supersedes Right to Privacy

Canada Supreme Court Declares Alberta Privacy Law Unconstitutional On November 15, 2013, the Supreme Court held Alberta’s Personal Information Protection Act (“PIPA”)  to be unconstitutional, holding that an individual’s right to freedom of expression in the labor strike context outweighs the individual’s right to control his or her information in public. The ruling is suspended […]

0
Break-down Electronics in a Biologically Safe Way

Break-down Electronics in a Biologically Safe Way

Born-to-die electronics could save lives and change how we use computers Probably the single most troubling thing about the inescapable advance of technological obsolescence is the rate at which old devices are being thrown out. It’s not just the landfills full of last year’s superphone, nor the rare Earth elements we’re mining at incredible speeds, […]

0
Ohio 27th state to implement Face Recognition

Ohio 27th state to implement Face Recognition

Ohioans not told how license photos used Without informing the public and without first reviewing security rules for the system, Ohio law enforcement officers started using facial recognition technology more than two months ago, scanning databases of driver’s license photos and police mug shots to identify crime suspects, The Enquirer has learned. After they launched […]

0
Apple TV - Their Usual Markup

Apple TV – Their Usual Markup

Here’s all the evidence that Apple is making an actual TV—and the remote will likely be your hand Apple today tipped its hand on a number of likely features for its long-awaited television product. The new details suggest that Apple is actually working on an all-in-one television set, in addition to new features for its existing Apple […]

0
Consumer Dissatisfaction With Hi Tech Cars - JD Power

Consumer Dissatisfaction With Hi Tech Cars – JD Power

Malfunctioning high-tech car features hurting customer satisfaction, J.D. Power reports Car buyers increasingly want high-tech features like voice recognition and navigation. But they’re not very forgiving of the car company when those systems fail. The top complaints in J.D. Power’s closely watched survey of new vehicle owners, released Wednesday, involved technologies that drivers are clamoring […]

0
Kids, Technology and Privacy

Kids, Technology and Privacy – 3/28/13

Monitoring your kids on Facebook? That’s so 2009 Relieved your kids aren’t posting embarrassing messages and goofy self-portraits on Facebook? They’re probably doing it on Instagram and Snapchat instead. The number of popular social media sites available on kids’ mobile devices has exploded in recent years. The smartest apps now enable kids to chat informally […]

0
Frequent Flyer Programs about Revenue Management not Customer Satisfaction

Frequent Flyer Programs about Revenue Management not Customer Satisfaction

The ultimate guide to airline customer relationship management and loyalty Airline Frequent Flier Programs (FFPs) were introduced around three decades back by American Airlines in an attempt to reward repeat customers and build brand loyalty. Since prior efforts were primarily focused only on attracting new customers, this was considered to be a novel approach to […]

0
Demand for Food Safety Products

Demand for Food Safety Products – 12/9/12

Disease outbreaks and recalls to fuel food safety product demand Foodborne illness outbreaks and large product recalls will see demand for food safety products rise 8.4% per year to $18bn in 2016, according to Freedonia. Food processing plants will continue to account for the majority of the market but dairy and beverage sectors will also […]

0
Redfin Refunds More than $100 Million to Customers; Reaches $8 Billion in Home Sales

Save on Real Estate Fees – 11/17/12

Redfin Refunds More than $100 Million to Customers; Reaches $8 Billion in Home Sales Amid Housing Market’s Slow but Steady Recovery, Brokerage Writes Next Chapter in Reinventing Real Estate for Consumers During a time when home sales fell to a third of their 2005 peak, Redfin has grown faster than any other large-scale brokerage. Across […]

0
Online Polling Accuracy

Online Polling Accuracy 2012 Election – 11/17/12

A Telling Victory for Online Polling (and Tech Adoption) Like YouTube in 2006 and Facebook in 2008, 2012 will go down as the year that online polling joined telephone polling as part of our electoral process. This victory for online technology wasn’t a foregone conclusion. The criticisms leveled at online polls, especially before this election […]

0
Creating Client Surveys

Creating Client Surveys – 11/10/12

Consider These Best Survey Practices   We’ve all received customer feedback requests in one form or another. It could be at the end of a call to the cable company to rate the service provided or an email to rate your recent online purchase. Do you like completing these evaluations? In most cases, the answer […]