Tag: "surveys"

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Voice of the Customer Dos and Don’ts

Voice of the Customer Dos and Don’ts

By the Numbers: When satisfaction scores go flat Once a slow and expensive process, collecting feedback from customers is now quick, simple and relatively cheap with the widespread availability of online survey tools and reporting systems. Companies can collect ratings and feedback at every point of contact, including phone calls, e-mails, Web visits and point-of-sale […]

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Canada Household Income Questioned

Canada Household Income Questioned

Canadian income data ‘is garbage’ without census, experts say Canada’s National Household Survey on incomes produced flawed data with harmful implications for public policy, according to a range of researchers and statistics experts who have sifted through the numbers. Consultants, urban planners and health policy experts say the data quality is worse than they’d expected, […]

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Hospitality – Customer Survey Types

Hospitality – Customer Survey Types

HOTELS WORKING HARDER TO COLLECT CUSTOMER RESPONSES Hotels want to hear your opinion of your stay. But they no longer feel that it is enough to leave a questionnaire in your guest room and hope for a response, not when TripAdvisor and other public rating sites display customer satisfaction — or dissatisfaction — for all […]

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911 Help by Text

911 Help by Text – 12/9/12

Text-to-911 service to be available nationwide in 2014 Citizens in danger across the country will be able to text distress calls to 911 by May 2014, following an agreement with the nation’s four largest wireless carriers, the Federal Communications Commission has announced. Major deployments of the text-to-911 service should be available through AT&T, Verizon, Sprint and T-Mobile […]

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Online Polling Accuracy

Online Polling Accuracy 2012 Election – 11/17/12

A Telling Victory for Online Polling (and Tech Adoption) Like YouTube in 2006 and Facebook in 2008, 2012 will go down as the year that online polling joined telephone polling as part of our electoral process. This victory for online technology wasn’t a foregone conclusion. The criticisms leveled at online polls, especially before this election […]

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Creating Client Surveys

Creating Client Surveys – 11/10/12

Consider These Best Survey Practices   We’ve all received customer feedback requests in one form or another. It could be at the end of a call to the cable company to rate the service provided or an email to rate your recent online purchase. Do you like completing these evaluations? In most cases, the answer […]

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Polling – Now more Difficult

Polling – Now more Difficult – 11/5/12

Pollsters find their work getting more difficult As the election approaches, it’s not only candidates who face a reckoning. Pollsters, too, confront a moment of truth. The close election could leave many calling the wrong winner. On a recent day, six national polls reported new results. Four had former Gov. Mitt Romney leading; two had […]

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Patient safety improves when leaders walk the safety talk

Study Offers Support Of Leaders’ Behavioral Integrity – 9/28/12

Patient safety improves when leaders walk the safety talk UNIVERSITY PARK, Pa. — When nurses feel safe admitting to their supervisors that they’ve made a mistake regarding a patient, they are more likely to report the error, which ultimately leads to a stronger commitment to safe practices and a reduction in the error rate, according […]

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Tele-Depths / Surveys News 1/9/12

For some consumers, surveys breed feedback fatigue   We appreciate your decision to read this story. Would you take a short survey about your satisfaction with the reading experience? Could you review this article on a website? Rate it for other readers? As inboxes fill with requests to appraise holiday purchases and trips, it’s prime […]