Tag: "Surveys / Satisfaction"

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Surveys / Satisfaction News 6/17/12

Surveys / Satisfaction News 6/17/12

Fliers’ Satisfaction with Airlines Drops, Survey Finds A J.D. Power study says that checked-baggage fees continue to be “a customer sore point” when ranking satisfaction with airlines. Passengers who paid to check bags had an average satisfaction score 85 points lower than other passengers. JetBlue and Southwest — the airlines with the highest satisfaction scores […]

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Surveys / Satisfaction News 6/17/12

Survey Names Passengers’ Most (And Least) Favorite Airlines Market research company J.D. Power & Associates is out with its annual ranking of consumer satisfaction with North American air carriers. The survey ranks Alaska Airlines highest among traditional airlines, while JetBlue tops the list of low-cost carriers. US Airways and Frontier Airlines are at the bottom […]

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Surveys / Tele-Depths News 5/11/12

Surveys / Tele-Depths News 5/11/12

Global Business-to-Business Customer Experience Best Practices Study to Highlight B2B Achievements Strong business results and competitive differentiation advantages of superior business customer experience management will be featured through the 3rd Annual ClearAction Business-to-Business Customer Experience Management Best Practices Study.   The 2012 ClearAction Business-to-Business Customer Experience Best Practices Study shines a beacon on the industrial […]