Tag: "Survey Finds"

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Surveys / Satisfaction News 6/17/12

Surveys / Satisfaction News 6/17/12

Fliers’ Satisfaction with Airlines Drops, Survey Finds A J.D. Power study says that checked-baggage fees continue to be “a customer sore point” when ranking satisfaction with airlines. Passengers who paid to check bags had an average satisfaction score 85 points lower than other passengers. JetBlue and Southwest — the airlines with the highest satisfaction scores […]