Tag: "social-customer feedback"


Customer Service Evaluation News 6/6/12

5 steps to mine social-customer feedback Hospitality, perhaps more than any other industry, has been transformed by social media. For decades, hoteliers have relied on traditional forms of feedback—such as customer surveys, printed comment cards, website comments, etc.—as the primary methods to gauge customer satisfaction. But times have changed dramatically. As feedback volume from these […]