Tag: "Shop Direct Group"

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The real drivers of customer satisfaction?

There Is No One Single Thing You Should Be Doing To Create Satisfied Customers – 10/07/12

The real drivers of customer satisfaction?   “If you don’t know what best in class looks like, then how are you going to achieve it?” This was the question that Matt Rennstram, from contact center auditing firm Bright UK, asked delegates at the Call Center Focus Conference this morning. Speaking alongside Chris Plank, customer service […]