Tag: "Satisfaction"

0
Holiday 2013 Customer Satisfaction statistics

Holiday 2013 Customer Satisfaction statistics

Zendesk Benchmark: Customer Satisfaction Falls During The Holiday Season Overall customer satisfaction dropped globally by 2 percentage points in the fourth quarter of 2013, continuing a yearly trend of performance dips during the busy holiday season, according to the quarterly Zendesk Benchmark report released today. The average customer satisfaction rating fell to 80 percent, and […]

0
Market Research Study – Methods, Job Satisfaction, Salaries

Market Research Study – Methods, Job Satisfaction, Salaries

  This study presents data, collected over 20 years, about corporate research jobs, the rise and decline of different survey methodologies, research budgets, employment and average wages. View PDF Here

0
JD Power and Associates Reports Satisfaction with Wireless Carriers

J.D. Power and Associates Reports: Satisfaction with Wireless Carriers – 2/14/13

J.D. Power and Associates Reports: Satisfaction with Wireless Carriers’ Customer Care Is Higher among Customers with Mobile Shared Plans than among Those with Traditional Individual Service Offerings Verizon Wireless Ranks Highest in Wireless Customer Care Performance among Full-Service Carriers, While MetroPCS Ranks Highest among Non-Contract Carriers Satisfaction with a carrier’s customer care service is higher […]