Tag: "retailers"

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List of Retailers with most Store Closures – and Reasons Why

List of Retailers with most Store Closures – and Reasons Why

9 retailers closing the most stores Brick-and-mortar retailers have been suffering from slow economic activity for years, as well as from increased competition from online retailers. The rise in store closings is a prominent sign of their struggles. Weakened companies cannot afford the real estate and personnel costs that go along with supporting hundreds of […]

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Holiday 2013 Customer Satisfaction statistics

Holiday 2013 Customer Satisfaction statistics

Zendesk Benchmark: Customer Satisfaction Falls During The Holiday Season Overall customer satisfaction dropped globally by 2 percentage points in the fourth quarter of 2013, continuing a yearly trend of performance dips during the busy holiday season, according to the quarterly Zendesk Benchmark report released today. The average customer satisfaction rating fell to 80 percent, and […]

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Largest Retailers in the World – Canada companies

Largest Retailers in the World – Canada companies

2013 World’s Largest Canada Retailers – Biggest and Best Canadian Retail Chains In general, Canadian retailing is gaining on the global retailing stage in terms of the revenue of the largest Canadian retail chains. In the past two years all of the largest Canadian retailers have improved their rankings on the annual Global Powers of […]

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Target breach – Can the FTC fine businesses for failing to protect consumer’s information?

Target breach – Can the FTC fine businesses for failing to protect consumer’s information?

Senator calls for accountability in Target breach Sen. Robert Menendez wants the federal government to hold companies accountable when their customers’ financial information is stolen. The New Jersey Democrat is taking on the topic after last week’s revelation that information about 40 million Target customer accounts had been stolen. At a news conference Thursday outside […]

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US Retailers Poor Customer Service

US Retailers Poor Customer Service – 3/21/13

Which 9 retailers have the worst customer service? Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks. At the positive end of the spectrum, while traditional brick-and-mortar retailers set a record, e-commerce scored better still. […]

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Luxury Playing Catch-up on Customer Experience

Luxury Playing Catch-up on Customer Experience – 1/30/13

Luxury brands trail Amazon in customer satisfaction But mobile could help high-end retailers make gains, ForeSee says. Luxury e-retailers tend to trail other web merchants on customer satisfaction, according to a new report from ForeSee. The Luxury E-Retail Satisfaction Index, released today by the company, which measures consumer satisfaction with web sites, scores luxury brands […]

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E-retail Satisfaction – 2012 Holiday Shopping Season

E-retail Satisfaction – 2012 Holiday Shopping Season – 1/6/13

ForeSee Holiday Customer Satisfaction Study: Amazon Sets Standard; JC Penney, Apple, Dell Drop Study Finds Customers Want More Merchandise Appeal and Variety from Most Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. The eighth annual report—based on […]

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Software Satisfaction Rankings

Software Satisfaction Rankings – 12/9/12

Sneak Peek: 2012 Software LeaderBoard The question isn’t who is responsible for customer satisfaction in an organization, it is who is responsive. And the answer is everyone. Or at least it should be, because customer satisfaction is too critical to be delegated. It needs to be ingrained. See which software vendors do it well. See […]

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Food Is A Big Business

What Is Good for Consumers Is Good for Business – 11/25/12

Food Is A Big Business Food is a hot topic these days (no pun intended). Take, for instance, the recent election — on the ballot were hotly contested initiatives on mandatory labeling for genetically modified foods (California’s Prop 37) and two different initiatives taxing sugary drinks and sodas (Measure N — Richmond, CA and Measure […]

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Retailers-Top-Marketing-Biz-Challenges-Sept2012

56% Of Retail Marketers Have Essentially No Clue As To Who Their Best Customers Are – 10/14/12

Nearly Half Of Marketers Don’t Know Who Their Best Customers Are I have to admit when I first came across this statistic – which comes courtesy of a survey conducted by RSR Research, I had to go back and re-read it again. Then get more coffee then re-read it again. But there it was, 56% of […]

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Pushy Poor Service Shoppers Blast Harvey Norman

Poor Product Knowledge – 9/28/12

“Pushy, Poor Service”: Shoppers Blast Harvey Norman Harvey Norman came out worst for customer service in the Choice survey of 10 big retail names at various Sydney store locations. Among the faults noted by the mystery shoppers who entered Harvey Stores included: “Poor customer engagement; inconsistent product knowledge; some evidence of pushy sales tactics; does […]

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Survey Finds Website's Are 9 percent Slower Than 2011

Survey Finds Website’s Are 9% Slower Than 2011 – 9/18/12

Survey of 2,000 top retail websites finds that sites are 9% slower than in 2011 E-commerce web pages are 9% slower than they were in 2011, page sizes are growing rapidly, and Internet Explorer 10 is the fastest of the major browsers. These were among the key findings of the quarterly State of the Union: […]

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Cyber Mystery Shops News 12/22/11

Companies Were Slow to Respond on Black Friday, Cyber Monday Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal. By Leonard Klie   A study of retailer responses to customer service requests on Black Friday and Cyber Monday found that retailers this year struggled to […]