Tag: "relationships"

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Call Center Outsource to Gain A Cultural Edge

Call Center Outsource to Gain A Cultural Edge – 12/23/12

Call Centers Get Savvy for 2013 In the past, contact centers got a bad rap for being cost centers. So it’s not surprising that outsourcing decisions were largely based on costs savings. Fast forward to 2013, and we see a lot of changes. Contact centers are now essential to winning over customers, boosting sales and, […]