Tag: "Quality Assurance / Audits"

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Call Center Auditing / Quality News 5/28/12

Expert calls for guidelines on audit quality Chairman Audit Committee Institute (ACI), Mr. Christian Ekeigwe  has called for introduction of audit guidelines as part of measures to improve audit quality in the country. “Regulators, particularly the Financial Reporting Council, should pay attention to audit  – quality. This should include issuing audit quality guidelines and inspection […]

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How To Make Customers Happy 4/8/12

How To Make Customers Happy 4/8/12

How To Make Customers Happy Jena (Germany) Are you having trouble with the dishwasher? Or with a computer, that doesn’t work as it should do? Or with an incomprehensible instruction manual for the new book shelf? No problem – there is a service hotline for cases like these after all. But if you call them, […]

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Reducing Risk Quality Audits – 3/16/12

Reducing Risk Through Supplier Quality Audits For companies with products that are not entirely vertically integrated, there are necessary dependencies with outside companies that, if not managed properly, can create added risks. These risks derive from outside supplier processes, procedures, people, and performances that are not 100 percent visible because many suppliers are remotely located, […]