Tag: "products"

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One year of Beef Recalled

One year of Beef Recalled

California plant shuts down after beef recall A California slaughterhouse at the center of a massive beef recall has voluntarily halted operations, as it tries to track down all of its beef shipments over the past year, a newspaper reported.Petaluma-based Rancho Feeding Corp. was compiling a list of companies affected by the recall, its owner, […]

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Former Virginia Governor Indicted under Federal Public Corruption Laws

Fmr. Va. Governor and First Lady Indicted on Corruption Charges

Fmr. Va. Governor and First Lady Indicted on Corruption Charges Former Virginia Gov. Bob McDonnell (R) and his wife, former First Lady Maureen McDonnell, were indicted today on federal public corruption charges. The McDonnells are accused of receiving numerous high-value gifts from businessman Jonnie Williams Sr. in exchange for McDonnell using his influence to benefit Williams’ […]

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Hand soap anti-bacterial claims must be proven, reformulated, relabeled or removed from the market – FDA revisiting safety

Hand soap anti-bacterial claims must be proven, reformulated, relabeled or removed from the market – FDA revisiting safety

Prove it, FDA tells makers of anti-bacterial soap After more than 40 years of study, the U.S. government says it has found no evidence that common anti-bacterial soaps prevent the spread of germs, and regulators want the makers of Dawn, Dial and other household staples to prove that their products do not pose health risks […]

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Toxic Substances Control Act (TSCA) reform requested

Toxic Substances Control Act (TSCA) reform requested

SC Johnson Applauds House Discussion on TSCA Modernization Consumer Products Company Supports Updating 37-Year-Old Chemical Statute RACINE, Wis., Nov. 13, 2013 /PRNewswire/ — SC Johnson, one of the world’s leading makers of household brands, applauds the United States House Committee on Energy and Commerce for its focus on the much-needed legislative reforms to the Toxic Substances […]

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Technology Jobs – Reasons for Recent Big Layoffs

Technology Jobs – Reasons for Recent Big Layoffs

Uh oh, where did all the tech jobs go? (Infographic) Technology is hailed as a powerful engine of job creation, but things may not be as rosy as we like to think. Yes, it creates opportunities for new businesses and new roles across all sectors, but there is also evidence that tech destroys jobs, and is […]

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Social Media Customer Love

Social Media Customer Love

Social Media Customer Service Is A Failure! The headline to this post is certainly not a statement you would expect to hear from the person formerly known as @ComcastCares, but I think it is an important perspective to consider if we are to build stronger relationships with customers. As I look around I see many […]

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Falsifying Results Of Medications

Falsifying Results Of Medications

Dirty medicine 1. The assignment FORTUNE — On the morning of Aug. 18, 2004, Dinesh Thakur hurried to a hastily arranged meeting with his boss at the gleaming offices of Ranbaxy Laboratories in Gurgaon, India, 20 miles south of New Delhi. It was so early that he passed gardeners watering impeccable shrubs and cleaners still […]

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Payday Lenders CFPB guidance

Payday Lenders CFPB guidance

Consumer Financial Protection Bureau Payday and Deposit Advance Loan White Paper Gives Glimpse into Future Regulations As part of its ongoing efforts to increase and expand its supervisory role over payday and deposit advance loans, the Consumer Financial Protection Bureau (the CFPB) issued a White Paper on April 24, 2013 entitled “Payday Loans and Deposit […]

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Employer Branding in Canada

Employer Branding in Canada

Employer Branding Strategies helping Canadian Business Attract World Class Talent Often when people think of branding they are referring to products and services. In the last three years more companies are focused on evolving their Employer Brand Strategy and are seeing dramatic business results. “An employer brand strategy is an increasingly critical element for attracting, […]

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Customer Trust Continues Decline

Customer Trust Continues Decline – 3/28/13

Overcoming the 5 Barriers to Trust “Pragmatically realistic.” According to the 2013 Harris Poll RQ, that’s how we feel about corporate America. Not enthusiastic or even optimistic, but pragmatically realistic. Few business leaders will find those results reassuring, and yet it represents an improvement over last year’s poll. Of the 60 “most visible” companies nominated […]

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CFPB Call Center Compliance

CFPB Call Center Compliance – 3/26/13

The Skinny on the Consumer Finance Protection Bureau For those just tuning in, there’s a new sheriff in town: the Consumer Finance Protection Bureau (CFPB). The CFPB was created in July of 2010 as an independent bureau of the Federal Reserve System by the Dodd-Frank Wall Street Reform and Consumer Protection Act. The CFPB has […]

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Google Car Lawsuit Impacts Google Glasses

Google Car Lawsuit Impacts Google Glasses – 3/14/13

Google Concedes That Drive-By Prying Violated Privacy   Video On This – http://nyti.ms/15N43l2 Google on Tuesday acknowledged to state officials that it had violated people’s privacy during its Street View mapping project when it casually scooped up passwords, e-mail and other personal information from unsuspecting computer users. In agreeing to settle a case brought by […]

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Careful of What You Eat - Six Recalls Per Day - 2/14/13

Careful of What You Eat – Six Recalls Per Day – 2/14/13

Food Recalls Hit Two-Year High in Fourth Quarter of 2012, According to Latest ExpertRECALL Index   Food recalls documented by U.S. Food and Drug Administration (FDA) enforcement reports during the fourth quarter of 2012 reached a two year quarterly high, according to the ExpertRECALL™ Indexreleased today. This activity represents an average rate of approximately six […]

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Could U.S. suit against Standard & Poor’s Impact its Credit Downgrades of Government Debt?

Could U.S. suit against Standard & Poor’s Impact its Credit Downgrades of Government Debt? – 2/7/13

Justice prepares civil suit against S&P over grading of financial products before crisis The Justice Department is preparing to file a civil lawsuit against the ratings agency Standard & Poor’s that will allege the company gave its seal of approval to toxic investments at the heart of the financial crisis, according to the company and […]

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Customer Experience and Price Sensitivity

Customer Experience and Price Sensitivity – 1/20/13

Customers pay more for better experience Despite what you may believe about how price-sensitive consumers are given the economic realities of late, Oracle’s “Customer Experience Impact Report” indicates 86 percent of customers would pay 25 percent more for a better customer experience. Now that’s ammunition for your sales team. When they receive resistance from a […]

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Customer Satisfaction Doesn’t Equal Fairness

Customer Satisfaction Doesn’t Equal Fairness – 12/30/12

Stop Assuming Your Good Customer Satisfaction Scores Indicate Fairness Financial institutions rely on customer satisfaction scores, net promoter scores, complaint monitoring and risk assessments to judge whether they are meeting consumer needs. Success is assumed when high scores on internal surveys or surveys conducted by outside firms like J.D. Power & Associates or the American […]

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Demand for Food Safety Products

Demand for Food Safety Products – 12/9/12

Disease outbreaks and recalls to fuel food safety product demand Foodborne illness outbreaks and large product recalls will see demand for food safety products rise 8.4% per year to $18bn in 2016, according to Freedonia. Food processing plants will continue to account for the majority of the market but dairy and beverage sectors will also […]

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Banks prefer Sales, not Customers

Banks prefer Sales, not Customers – 12/9/12

Bank Staff ‘Under Pressure To Sell’, Which? Says Staff at Britain’s largest banks remain under pressure to sell products to customers, often regardless of whether they are appropriate, an investigation claims. Two thirds of bank staff with a sales role said there is now “more pressure than ever” to meet their targets, according to a […]

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Food Is A Big Business

What Is Good for Consumers Is Good for Business – 11/25/12

Food Is A Big Business Food is a hot topic these days (no pun intended). Take, for instance, the recent election — on the ballot were hotly contested initiatives on mandatory labeling for genetically modified foods (California’s Prop 37) and two different initiatives taxing sugary drinks and sodas (Measure N — Richmond, CA and Measure […]

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Hungry for Income, Banks Flirt With Payday Lending

FDIC and CFPB scrutinize Bank Payday Lending – 11/5/12

Hungry for Income, Banks Flirt With Payday Lending Seeking new income after federal rules limited fees from overdrafts and debit cards, Wells Fargo (WFC), U.S. Bancorp (USB), and other big banks are pitching short-term, high-cost loans that resemble the payday loans more commonly offered by strip-mall storefront operations. At least five banks are offering the […]

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Mystery Shopper Basildon

Mystery Shops Compare Tech Stores – 11/5/12

Mystery Shopper: Basildon   We sent our intrepid Mystery Shopper to look for network accessible storage devices, preferably with the hard drive included and a budget of £100 – £120. 5/10 This store was very bright and spacious, made more obvious by the lack of employees. After a few minutes searching, I spotted two employees […]

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Customer Retention

Advice You Should Be Giving Your Sales Managers

Customer Retention   Your business is nothing without its clients. Whether you provide products or services, you won’t survive unless individuals or other businesses keep interested in your offerings and want to pay for them. In a difficult economy, your sales personnel fight a constant battle with competitors for new customers and to retain current clients – […]

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Insurance Companies at Lowest End of Customer Satisfaction Quality

Insurance Companies at Lowest End of Customer Satisfaction Quality – 9/1/12

Customer Satisfaction Quality in Georgia – Insurance Companies at Lowest End The FINANCIAL — Insurance, meat and dairy production are at the lowest end of customer satisfaction quality in Georgia. The results were revealed by research of the Institute for Polling and Marketing (IPM) after questioning 1,000 citizens. Banking, mobile and cleaning industries achieved the […]

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40 People in Eight States Infected in Salmonella Outbreak

Quality Assurance and Food 8/11/12

40 People in Eight States Infected in Salmonella Outbreak Investigation efforts of state, local and federal public health and regulatory agencies indicate that ground beef produced by Cargill is the likely source. Since the original outbreak of Salmonella Enteritidis from consumption of contaminated ground beef, a total of 40 individuals infected with the outbreak strain […]

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Insights of 5 Future Trends in E-commerce – 7/24/12

Insights of 5 Future Trends in E-commerce and The Coping Strategies According to reports, Litle & Co., a payments intelligence and processing platform, is going to establish a more efficient and profitable relationship between consumers and their favorite digital brands, which may promote e-commerce to a series of changes. The number of online shoppers keeps […]