Tag: "online"

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How much Data the Internet Generates Per Minute

How much Data the Internet Generates Per Minute

Internet Users Send 204 Million Emails Per Minute A lot can happen in 60 seconds. A decent typist can write approximately 80 words, the Wright brothers can make their historical first flight five times and YouTube users upload 72 hours of footage. While social media can create the sense that the Internet is a small […]

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Brazil net neutrality law – Internet Communications are Inviolable and Secret

Brazil net neutrality law – Internet Communications are Inviolable and Secret

Brazil enacts Internet ‘Bill of Rights’ Brazil’s president signed into law on Wednesday a “Bill of Rights” for the digital age that aims to protect online privacy and promote the Internet as a public utility by barring telecommunications companies from charging for preferential access to their networks. The law signed by President Dilma Rousseff at […]

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Likelihood of Negative Consumer Reviews – US vs. UK

Likelihood of Negative Consumer Reviews – US vs. UK

Industry Research : US Consumers Share Bad Service Experience More Than UK Counterparts New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad customer service experience than those in the UK; whereas Brits are more inclined to recommend a company following a positive interaction. Following an inadequate experience, half […]

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Mobile device statistics – tablet use up, insight on device sharing

Mobile device statistics – tablet use up, insight on device sharing

Web Access Via Mobile Phones, Tablets Rises In 2013 Nearly two-thirds (65%) of Internet users globally go online via mobile phones, and 29% do so on tablets. Smartphone Web users increased 19% last year to 994 million, while those using tablets grew even faster—up 45% to 450 million. Those are among the main findings from […]

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Companies That Disregard Their Own Privacy Policies

Companies That Disregard Their Own Privacy Policies

Examples of FTC Cases: Companies that Violated Their Own Privacy Policy Here are some examples of cases in which the FTC has taken action against businesses that violated their own privacy policy (in addition to other violations in some instances):News Release: 06/24/2010 – Twitter Settles Charges that it Failed to Protect Consumers’ Personal Information; Company Will […]

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Wikipedia Running out of Resources?

Wikipedia Running out of Resources?

The Decline of Wikipedia The sixth most widely used website in the world is not run anything like the others in the top 10. It is not operated by a sophisticated corporation but by a leaderless collection of volunteers who generally work under pseudonyms and habitually bicker with each other. It rarely tries new things […]

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Free online – You’re the Product, not a Customer

Free online – You’re the Product, not a Customer

Limits for online data collection It has become a maxim in the digital world: If you’re getting something for free online, you’re not the customer — you’re the product. The point is that those providing whatever service you are using probably are collecting marketing information about you that they’re likely selling. It’s a transaction that […]

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Time Magazine – The Informers – hacktivists’ profiles

Time Magazine – The Informers – hacktivists’ profiles

The Geeks Who Leak The President calls them a threat to national security. The Internet calls them heroes. A new wave of hacktivists is changing the way we handle secrets The 21st century mole demands no payments for his secrets. He sees himself instead as an idealist, a believer in individual sovereignty and freedom from […]

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TCPA Express Written Consent Summary

TCPA Express Written Consent Summary

Legal: TCPA Express Written Consent Requirement Looms Ahead The Telephone Consumer Protection Act of 1991 (“TCPA” or the “Act”) was enacted principally to bolster consumer privacy by addressing issues such as unsolicited facsimiles, pre-recorded telemarketing calls to residences, and autodialed and pre-recorded calls to cellular telephones.  The Act established rules regarding the types of consent […]

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What Does your TV know?

What Does your TV know?

Your TV Is Spying on You (And Why the Future of Political Advertising Depends on It) Political messaging is moving back to the living room. After an election in which Internet tactics seemed to captivate the public, political strategists are turning—or perhaps more accurately, returning—their attention to television advertising. TV isn’t sexy. Or at least, […]

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Lack of Privacy vs. Controlling Exposure

Lack of Privacy vs. Controlling Exposure

Privacy Violations and the Sound of a Tree Falling in the Forest People have been lamenting over the end of online privacy since the first Internet wave back in the 90s.  Sun Microsystems CEO Scott McNealy sparked a controversy in 1999 when he said “You have zero privacy anyway.  Get over it.” Politicians, industry groups like […]

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Scam Alert: Timeshare Properties

Scam Alert: Timeshare Properties

Feds crack down on scams targeting timeshare owners Law enforcement officials are cracking down on companies they say stole millions of dollars from timeshare owners desperate to resell their properties. In recent years, a network of law enforcement in the United States and abroad has shut down countless schemes that were hawking phony timeshare resale […]

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Internet Algorithms May Affect Your Entire Life

Internet Algorithms May Affect Your Entire Life

What are you doing with my data? Do you post to social media sites, upload digital pictures and videos, use credit cards or have a cell phone equipped with GPS? All of the devices we use each day are contributing to what’s known as ‘big data’ or repositories containing your digital profile. No big deal? […]

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Americans spend more time on social sites than on anything else

Americans spend more time on social sites than on anything else

Americans spend 16 minutes of every hour online on social nets Americans are so fixated on social networks that they spend an average of 16 minutes out of every hour on them, according to a study by Experian Marketing Services. In the U.S., 27% of users’ time online is spent on forums and social networks, […]

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e-property inheritance China

e-property inheritance China

When an online shop owner dies E-commerce giant Taobao tries to resolve the prickly problem of who gets what In the e-commerce industry, a problem has recently arisen over the issue of management succession, or in some instances ownership, given the lack of quantifiable, fixed assets or laws for resolving disputes. The deaths of two […]

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Kids, Technology and Privacy

Kids, Technology and Privacy – 3/28/13

Monitoring your kids on Facebook? That’s so 2009 Relieved your kids aren’t posting embarrassing messages and goofy self-portraits on Facebook? They’re probably doing it on Instagram and Snapchat instead. The number of popular social media sites available on kids’ mobile devices has exploded in recent years. The smartest apps now enable kids to chat informally […]

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Court tells travel sites

OTAs Skirt Tax – 3/28/13

Court tells travel sites to pay Hawaii $70 million Popular travel sites are being told to pay Hawaii a $70 million penalty for skirting state general excise taxes over the past 10 years. A tax appeal court has ruled that online travel companies including Orbitz Worldwide Inc., Priceline.com Inc., Sabre Inc.’s Travelocity, and Expedia Inc., […]

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Hospital Management of Social Media

Hospital Management of Social Media – 3/6/13

Avoiding Social Media Hiccups In Healthcare We have discussed social media at length in Healthcare Global and there is no doubt that it has the potential to be an extremely beneficial tool for healthcare professionals and executives. It can be used internally to share information, data and patient records and externally to promote a drug, […]

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Million Dollar Swindle

Million Dollar Swindle – 2/14/13

Lexington woman loses $1 million to sweetheart scam A Lexington woman was the victim of a sweetheart scam that cost her $1 million, and Attorney General Roy Cooper is warning North Carolina consumers to beware of these scams. Con artists are using technology to update an old scam where they use the promise of love […]

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Non-Call Channels now One Third of Customer Service

Non-Call Channels Now 1/3 Of Customer Service – 2/7/13

Social Media Control Damage In Call Centers Social media will have a deeper role in damage control to raise customer satisfaction, and probably recommendations, as call centers shift into contact centers that integrate email, the Internet, and other sources, according to the Call Center Satisfaction Index (CCSI) of customer satisfaction analytics firm CFI Group. Released at […]

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Online Banking Only Beneficial if it Enhances Customer Experience

Online Banking Only Beneficial if it Enhances Customer Experience – 2/7/13

The Latest Trends That Will Redefine Online Banking Online banking has had a tremendous effect on banks because people can now complete financial transactions by visiting secure websites that are maintained by brick-and-mortar or virtual banks, credit unions or brokerage houses. While this is convenient consumers are also concerned that their financial information may be […]

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Jewelry Store Mystery Shopping

Jewelry Store Mystery Shopping

Collected Concepts Announces Mystery Shopping Service Retail consultancy Collected Concepts has debuted Shop & Share, a service that offers retail jewelers insights into their stores’ strengths and weaknesses as well as those of their competitors. Collected Concepts developed the idea after the Illinois & Chicago Jewelers Association hired them to secretly shop 14 stores. “The […]

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Employee Monitoring Survey

Employee Monitoring Survey – 12/30/12

This is Your Wakeup Call on Employee Privacy With social networking and other electronic communications making employees’ actions and attitudes more visible than ever to employers, it’s clear that a big change in the relationship between work and private life is well underway. Yet little research has been undertaken to understand organizations’ use of that […]

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When tech goes wrong: Worst science projects ever

Worst Science Projects Ever – 12/16/12

When tech goes wrong: Worst science projects ever Even the most august universities and private laboratories aren’t above chucking cash into the toilet to calculate exactly what weight of tenners will float… Scientific research has brought us an understanding of DNA and atomic science, among other great things. But for every great discovery, there’s invariably […]

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Google’s #freeandopen infographic shows what could be threatened by increased internet controls

Google’s freeandopen Infographic – 11/25/12

Google’s freeandopen Infographic Shows What Could Be Threatened By Increased Internet Controls In its campaign against granting more control over the internet’s governance to the United Nation’s ITU body Google has released this infographic. The infographic shows the growth of the internet over the past forty years under current governance mechanisms.  Google is resisting what some […]

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How Secure Are You On Cyber Monday

How Secure Are You On Cyber Monday – 11/25/12

How Online Retail Businesses Stay Secure On Cyber Monday Now that Turkey Day is finally passed, it’s time to fix yourself a Thanksgiving Sandwich and fire up the old computer to snag the latest deals on one of the fastest-growing shopping holidays around, Cyber Monday. The National Retail Federation estimates that more than half of […]

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Online Polling Accuracy

Online Polling Accuracy 2012 Election – 11/17/12

A Telling Victory for Online Polling (and Tech Adoption) Like YouTube in 2006 and Facebook in 2008, 2012 will go down as the year that online polling joined telephone polling as part of our electoral process. This victory for online technology wasn’t a foregone conclusion. The criticisms leveled at online polls, especially before this election […]

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Social Media Gone Wrong, Who's The Target?

Social Media Gone Wrong, Who’s The Target? – 11/10/12

Not All Social Media is Good Social Media Many companies are working hard to explore and nurture new ways to communicate with their prospects and customers using social media networks such as Facebook, Twitter and YouTube. But for some businesses, the customer and media attention they’re getting on these social networks isn’t exactly what they […]

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Debt Collectors May Seek You Out Via Facebook

Facebook Helps Debt Collectors – 9/25/12

Debt Collectors May Seek You Out Via Facebook Evasive debtors with big social media presences make life easier for collection agencies Facebook is great for looking up that girl who stole your lunchbox in preschool. Being clever enough on Twitter can land you a book deal. And if you’re a debt collector, social media is […]

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The Customer Service Report 2012

Social Media Monitoring Report

Brands On Social Media: The Customer Service Report 2012 We are pleased to release the results of the 2012 Customer Service Index, the second of our annual reports detailing brand customer service performance on the social web. The findings – including an increase in downbeat posts compared to the previous year – show an ongoing […]

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Insights of 5 Future Trends in E-commerce – 7/24/12

Insights of 5 Future Trends in E-commerce and The Coping Strategies According to reports, Litle & Co., a payments intelligence and processing platform, is going to establish a more efficient and profitable relationship between consumers and their favorite digital brands, which may promote e-commerce to a series of changes. The number of online shoppers keeps […]

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Marketing & Sales News 12/27/11

Marketing & Sales News 12/27/11

Incredible Things That Happen Every 60 Seconds On The Internet By: Gus Lubin   In a single minute there are over 695,000 status updates on Facebook. That’s just one example of the mind boggling scale of online activity. The following infographics show a bunch of other incredible things that happen in 60 seconds (via Barry […]