Tag: "Mystery Shopping"

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Cyber Mystery Shops News 1/5/12

NSO: E-commerce transactions reached P308.2 million in 2009 By: Cai U. Ordinario / Reporter   ELECTRONIC commerce (E-commerce) transactions done over the Internet reached some P308.2 million in 2009, according to the preliminary results of the 2009 Survey on Information and Communication Technology (SICT) recently released by the National Statistics Office (NSO). The NSO also […]

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Cyber Mystery Shops News 12/22/11

Companies Were Slow to Respond on Black Friday, Cyber Monday Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal. By Leonard Klie   A study of retailer responses to customer service requests on Black Friday and Cyber Monday found that retailers this year struggled to […]