Tag: "leadership"

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Gangs Controlling Prisons From Within - Using Polygraph To Help Weed Out Corruption

Gangs Controlling Prisons From Within – Using Polygraph To Help Weed Out Corruption

Baltimore jail’s security chief failed polygraph test Maryland’s top corrections official disclosed for the first time Thursday that the head of security at the embattled Baltimore City Detention Center failed a polygraph test aimed at weeding out corrupt members before she was fired. Secretary of Corrections Gary Maynard made that revelation on a day when […]

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Correlation of Customer Service with Loyalty

Correlation of Customer Service with Loyalty – 4/4/13

MarketStorm Global Ltd state service and leadership determine customer retention and loyalty According to new research, customer service and leadership behaviour are in correlation with brand loyalty and customer retention. Especially in the current economic, Gavin Walsh at MarketStorm Global Ltd recommends business owners to rethink their strategies in order to maintain their customers New […]

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Call to Action Safeguarding the Integrity of Healthcare Quality and Safety Systems

Call to Action Safeguarding the Integrity of Healthcare Quality and Safety Systems

The National Association for Healthcare Quality, an organization dedicated to improve healthcare quality and safety, recognizes an urgent need to protect professional integrity and assure that all healthcare professionals can express concerns about quality and safety without fear of retaliation. A strong and just safety culture is imperative to achieve our shared aim of providing […]

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Patient safety improves when leaders walk the safety talk

Study Offers Support Of Leaders’ Behavioral Integrity – 9/28/12

Patient safety improves when leaders walk the safety talk UNIVERSITY PARK, Pa. — When nurses feel safe admitting to their supervisors that they’ve made a mistake regarding a patient, they are more likely to report the error, which ultimately leads to a stronger commitment to safe practices and a reduction in the error rate, according […]