Tag: "J.D. Power"

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Auto Insurance customer unrest

Auto Insurance customer unrest

Customer satisfaction drops for U.S. auto insurers: J.D. Power Customer satisfaction with U.S. auto insurance carriers has dropped in five categories over the past year, suggests a study released Monday by J.D. Power and Associates. The J.D. Power 2013 U.S. Auto Insurance Study measures customer satisfaction in interaction, price, policy offerings, billing and payment and […]

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Consumer Dissatisfaction With Hi Tech Cars - JD Power

Consumer Dissatisfaction With Hi Tech Cars – JD Power

Malfunctioning high-tech car features hurting customer satisfaction, J.D. Power reports Car buyers increasingly want high-tech features like voice recognition and navigation. But they’re not very forgiving of the car company when those systems fail. The top complaints in J.D. Power’s closely watched survey of new vehicle owners, released Wednesday, involved technologies that drivers are clamoring […]

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Airlines get highest rating for customer satisfaction

Airlines Are Highest In Customer Satisfaction

Airlines get highest rating for customer satisfaction: Do you agree? North American airlines earned their highest rating for passenger satisfaction since 2006, before the advent of baggage fees, in a survey showing the value of smiling employees, onboard Wi-Fi and mobile applications. Customers reported better experiences with both segments of the industry, the traditional full-service […]

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JD Power and Associates Reports Satisfaction with Wireless Carriers

J.D. Power and Associates Reports: Satisfaction with Wireless Carriers – 2/14/13

J.D. Power and Associates Reports: Satisfaction with Wireless Carriers’ Customer Care Is Higher among Customers with Mobile Shared Plans than among Those with Traditional Individual Service Offerings Verizon Wireless Ranks Highest in Wireless Customer Care Performance among Full-Service Carriers, While MetroPCS Ranks Highest among Non-Contract Carriers Satisfaction with a carrier’s customer care service is higher […]

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JD Power and Associates Reports Gen Y and Pre-Boomers Are Most Satisfied with Their Home Phone Service

J.D. Power and Associates Reports: Gen Y and Pre-Boomers Are Most Satisfied – 9/25/12

J.D. Power and Associates Reports: Gen Y and Pre-Boomers Are Most Satisfied with Their Home Phone Service, but for Different Reasons Bright House Networks, Cox Communications, Optimum Voice and WideOpenWest Each Rank Highest in Residential Telephone Customer Satisfaction in Their Respective Region   WESTLAKE VILLAGE, Calif., Sept. 20, 2012 — WESTLAKE VILLAGE, Calif., Sept. 20, 2012 […]

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Surveys / Satisfaction News 6/17/12

Surveys / Satisfaction News 6/17/12

Fliers’ Satisfaction with Airlines Drops, Survey Finds A J.D. Power study says that checked-baggage fees continue to be “a customer sore point” when ranking satisfaction with airlines. Passengers who paid to check bags had an average satisfaction score 85 points lower than other passengers. JetBlue and Southwest — the airlines with the highest satisfaction scores […]