Tag: "IT"

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Customer Effort – a real world rant about IVR

Customer Effort – a real world rant about IVR

Get A Life: The frustration of technology The other day I called a company and actually got a person, a real live human being! I was so excited that I kept the person on the phone for about ten minutes asking her questions that had nothing to do with my original purpose, which was to […]

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As IT jobs go Offshore, Talent should move to Big Data Analytics

As IT jobs go Offshore, Talent should move to Big Data Analytics

Offshoring Will Kill 1.5 Million IT Jobs by 2017 Approximately 1.5 million IT jobs will be eliminated by offshoring and productivity improvements, according to the Hackett Group. And those jobs are not coming back. Approximately 1.5 million IT jobs — about half of the number that existed in North America and Europe in 2002 — […]

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Reporting Adverse Patient Safety Events

Reporting Adverse Patient Safety Events – 3/6/13

athenahealth proposes patient safety code of conduct HIMSS13 isn’t all about flashy product announcements and schmoozing over cocktails: there are serious healthcare issues to address, and patient safety is at the top of the list.  After all, the ultimate goal of health IT is to keep patients healthier and reduce the potential for life-threatening errors, […]

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Health Care Data Breaches

Health Care Data Breaches – 2/20/13

Will Changes to HIPAA Help Secure Health Data? Last year, large data breaches in hospitals and health organizations led to the release of millions of private records. This is a growing problem, according to two security experts who spoke in an online presentation on Feb. 19. Speakers Mac McMillan, CEO of CynergisTek Inc., and Eran […]

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Factors In Customer Retention

Factors Of Customer Retention – 9/25/12

Six Factors In Customer Retention   In this sixth article in the series, Paul Fileman focuses on Operations and Service Delivery. Here are some of the customer retention factors that you need to consider when transitioning from a traditional break fix model to a successful managed service provider.   Here are some facts that should […]