Tag: "industry"

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Report on Bevilles Jewelry - Insight into Retail Operations and Restructuring

Report on Bevilles Jewelry – Insight into Retail Operations and Restructuring

Valuable lessons from the Bevilles collapse   Source: jewellermagazine.com Author: Coleby Nicholson When Bevilles collapsed owing $14 million, and being the first major jewellery retailer to fail in 18 years, the chance to dissect a disaster was too good to pass up. The recent collapse of the 27-store jewellery chain Bevilles caught many by surprise, […]

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Common Franchising Mistakes – A checklist of things for Franchisees to think about

Common Franchising Mistakes – A checklist of things for Franchisees to think about

13 Mistakes New Franchisees Make — And How To Avoid Them Source: Forbes Author: Karsten Strauss On its face, opening a franchise may seem like a simple way to run your own business. But beware, rarely is business simple and in the franchise world the business is never really yours. Recently I had the chance to […]

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Status of Medical Marijuana and Legalization Initiatives

Status of Medical Marijuana and Legalization Initiatives

Legal pot faces myriad obstacles Delays raise tensions over medical use, sales, availability, more Drive down virtually any thoroughfare in Seattle and you are likely to pass several medical marijuana dispensaries. On Rainier Avenue, in southeast Seattle, the Northwest Cannabis Market sits between a fish store and an Italian bakery. A mile or so down […]

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Grocery Labeling – who will require? Associations, States or the FDA?

Grocery Labeling – who will require? Associations, States or the FDA?

Food industry seeks its own GMO labels People who want to know more about genetically modified ingredients in their food would be able to get it on some packages, but not others, under a plan the industry is pushing. Large food companies worried they might be forced to add “genetically modified” to packaging are proposing […]

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No Community or Small Bank Representative on the Federal Reserve Board of Governors

No Community or Small Bank Representative on the Federal Reserve Board of Governors

Smaller banks may get lost in Fed shuffle The Federal Reserve Board of Governors that’s taking shape under Janet Yellen has a conspicuous and unusual absence: anyone with a community-banking background. The lack of a representative is raising anxiety among executives of the almost 7,000 banks in the United States with assets under $10 billion, […]

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Consumer Electronic Spending to Decline in 2014

Consumer Electronic Spending to Decline in 2014

CES preview: Tech sales expected to fall in 2014, industry group says Global technology sales fell short of expectations last year, and now industry researchers expect them to further decline in 2014. Smartphone and tablet sales have eaten into spending on other products, said Steve Koenig, director of industry analysis at the Consumer Electronics Association. […]

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BPA and other Endocrine Disruputors

BPA and other Endocrine Disruputors

Watchdog Warns Of ‘Dirty Dozen’ Hormone Disruptors As Scientists, Industry Argue Regulation Bisphenol A has gotten a much higher profile in recent years, as the “BPA-free” label adorns an increasing number of water bottles and baby products. News headlines regularly hint at possible connections between BPA and a lengthening list of health problems. But the […]

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History of the NSA

History of the NSA

How America’s Top Tech Companies Created the Surveillance State They’ve been helping the government spy on people for a very long time. The cozy relationships go back decades. `With Edward Snowden on the run in Russia and reportedly threatening to unveil the entire “blueprint” for National Security Agency surveillance, there’s probably as much terror in […]

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Airline Satisfaction – Broad Gap between low cost and elite

Airline Satisfaction – Broad Gap between low cost and elite

Airline satisfaction: below post office, above subscription TV Fliers are slightly more satisfied with the service offered by U.S. airlines than they were last year. But with the airline industry ranked below the U.S. Postal Service for customer satisfaction, it still has a way to go. The findings come from an annual survey of about […]

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Lack of Privacy vs. Controlling Exposure

Lack of Privacy vs. Controlling Exposure

Privacy Violations and the Sound of a Tree Falling in the Forest People have been lamenting over the end of online privacy since the first Internet wave back in the 90s.  Sun Microsystems CEO Scott McNealy sparked a controversy in 1999 when he said “You have zero privacy anyway.  Get over it.” Politicians, industry groups like […]

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How Canada Keeps Secrets

How Canada Keeps Secrets

Three decades of secrecy under the Access to Information Act Canada’s access to information legislation has become the government’s legal weapon of choice to keep secrets. When Pierre Trudeau’s government began accepting requests under the Access to Information Act 30 years ago on July 1, 1983, media outlets had high expectations, despite the act’s many […]

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Airlines get highest rating for customer satisfaction

Airlines Are Highest In Customer Satisfaction

Airlines get highest rating for customer satisfaction: Do you agree? North American airlines earned their highest rating for passenger satisfaction since 2006, before the advent of baggage fees, in a survey showing the value of smiling employees, onboard Wi-Fi and mobile applications. Customers reported better experiences with both segments of the industry, the traditional full-service […]

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Payday Lenders CFPB guidance

Payday Lenders CFPB guidance

Consumer Financial Protection Bureau Payday and Deposit Advance Loan White Paper Gives Glimpse into Future Regulations As part of its ongoing efforts to increase and expand its supervisory role over payday and deposit advance loans, the Consumer Financial Protection Bureau (the CFPB) issued a White Paper on April 24, 2013 entitled “Payday Loans and Deposit […]

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Buy Local Honey

Buy Local Honey – 3/21/13

‘Honey Laundering’ an International Scandal, Experts say There might be something funny in your honey. Food-safety experts have found that much of the honey sold in the United States isn’t actually honey, but a concoction of corn or rice syrup, malt sweeteners or “jiggery” (cheap, unrefined sugar), plus a small amount of genuine honey, according […]

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Reporting Adverse Patient Safety Events

Reporting Adverse Patient Safety Events – 3/6/13

athenahealth proposes patient safety code of conduct HIMSS13 isn’t all about flashy product announcements and schmoozing over cocktails: there are serious healthcare issues to address, and patient safety is at the top of the list.  After all, the ultimate goal of health IT is to keep patients healthier and reduce the potential for life-threatening errors, […]

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Hospital Management of Social Media

Hospital Management of Social Media – 3/6/13

Avoiding Social Media Hiccups In Healthcare We have discussed social media at length in Healthcare Global and there is no doubt that it has the potential to be an extremely beneficial tool for healthcare professionals and executives. It can be used internally to share information, data and patient records and externally to promote a drug, […]

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CFBP Mortgage Rules

CFBP Mortgage Rules – 2/27/13

Consumer Financial Protection Bureau lays out implementation plan for new mortgage rules The Consumer Financial Protection Bureau (CFPB) today announced a plan it will implement over the next year that focuses on the mortgage industry’s compliance with new consumer protections that go into effect in January 2014. “Our plan is to work with the mortgage […]

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China caught with hand in the honey jar

China Caught With Hand In The Honey Jar – 2/20/13

In sting, US catches China with fingers in honey jar US officials said Wednesday they had mounted a sting operation against two major firms illegally importing honey from China and selling it on the American market, avoiding $180 million in anti-dumping duties. US Immigration and Customs Enforcement (ICE) described the bust as “one of the […]

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Big Consulting Threatens Accounting and Regulators

Big Consulting Threatens Accounting and Regulators – 2/7/13

Are the ‘Big Four’ Audit Firms Too Big to Fail? While the number of audit firms has decreased over the past few decades, it may be a bit of a stretch to argue that the “Big Four” survivors have become too big to fail, according to Harvard Business School accounting professor Karthik Ramanna.  He discusses […]

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Mystery Shopping Banks

Mystery Shopping Banks – 2/7/13

Banks face a new form of regulation A NEW form of supervision of financial institutions is planned when the government introduces its twin-peaks model of regulation — the “mystery shopper” technique in which anonymous, independent observers posing as clients test the quality of the institutions’ interactions with customers. The Financial Services Board (FSB) will undertake […]

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How and What to Benchmark

How and What to Benchmark – 12/16/12

It’s time to take stock as the year ends Part of your end-of-year routine should be to take stock. What did you learn in 2012? How will you make 2013 better? This is a form of benchmarking. Comparing yourself to yourself, and to others, and looking for ways to do better. Top performing firms do […]

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Demand for Food Safety Products

Demand for Food Safety Products – 12/9/12

Disease outbreaks and recalls to fuel food safety product demand Foodborne illness outbreaks and large product recalls will see demand for food safety products rise 8.4% per year to $18bn in 2016, according to Freedonia. Food processing plants will continue to account for the majority of the market but dairy and beverage sectors will also […]

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Service the Internal Customer

Service the Internal Customer – 12/9/12

What’s your employee satisfaction policy? One of the most popular phrases in customer service today is “customer centricity.” This means that everything a company does, every system or process on which the business relies, has the customer in mind. A customer-centric organization wins because the customer is given a preeminent position within the organizational model. […]

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The Call Center Game Changers

The Call Center Game Changers – 11/25/12

Call Center Corporation Announces the Inception of the Call Center Game Changers Daily Article Dispatch Many companies are considering adding an inbound campaign to an already existing outbound call center or some already have an inbound campaign and need ways to improve. Good news, the experts at th? Call Center Corporation are starting a daily […]

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Debt Collectors Face a New Watchdog

Dodd Frank Impact on Debt Collectors – 10/28/12

Debt Collectors Face a New Watchdog For the first time, debt collectors have a federal regulator. Starting on Jan. 2, the Consumer Financial Protection Bureau will supervise companies that collect at least $10 million a year in consumer debts. In the past, debt collectors faced some supervision at the state level and consumers could complain […]

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Patients Rallied To Fight Regulation

Patients Rallied To Fight Regulation – 10/20/12

How Compounding Pharmacies Rallied Patients To Fight Regulation   When senators met nearly a decade ago to consider the dangers of pharmacies that mix or alter drugs with little federal oversight, health officials briefed them on some alarming findings about the safety and efficacy of drugs made by these “compounding pharmacies.” Dr. Steven Galson, a […]

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American Customer Satisfaction Index (ACSI) - Household Products Mostly Stable

American Customer Satisfaction Index (ACSI) – Household Products Mostly Stable – 10/20/12

Customer Satisfaction With Beverages, Cigarettes and Household Products Mostly Stable Amid Changing Consumer Preferences ANN ARBOR, Mich. — Customer satisfaction with four nondurable categories comprised of everyday consumer purchases remains relatively stable, according to a report released today by the American Customer Satisfaction Index (ACSI). Purchasers of beer, soft drinks, cigarettes or personal care & […]

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Call centers warn of price hikes

Call Center Price Hikes – 9/15/12

Call centers warn of price hikes CALL CENTERS may hike prices of their services if the peso continues to strengthen, industry officials yesterday said. “When the peso is strong, the industry is being hurt because our billing rate is in US dollars,” said Jojo J. Uligan, executive director of the Contact Center Association of the […]

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Stop Calling It Outsourcing - Corporate Services

Stop Calling it Outsourcing – 9/1/12

Stop Calling it Outsourcing Nobody is in the outsourcing business any more than restaurateurs are in the nourishment business. Both are outcomes. No one makes a restaurant choice based upon caloric value alone. That industry is better understood as providing a fine dining experience together with all the constituent elements of atmosphere, presentation, taste, quality, service […]

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On CFPB's First Birthday, Watchdog Is Still Vulnerable - 7/24/12

On CFPB’s First Birthday, Watchdog Is Still Vulnerable – 7/24/12

On CFPB’s First Birthday, Watchdog Is Still Vulnerable To Possible Dodd-Frank Repeal   The CFPB is the brainchild of Harvard Law School Professor Elizabeth Warren, who now is the Democratic challenger against U.S. Senator Scott Brown in Massachusetts. The Consumer Financial Protection Bureau will have its first birthday on Saturday, but we’re only cautiously celebrating. […]

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Retail Industry Ranked Worst – 7/3/12

Retail Industry Ranked Worst in Website Vulnerability It’s an honor that retail would probably just as soon be bestowed on another industry: Retail was 2011’s worst-performing industry in website security, with retail sites suffering an average of 121 serious vulnerabilities each, according to the 12th annual Website Security Statistics Report from WhiteHat Security, released last […]

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Automated Phone Dialer Server Room

Companies claim automated systems save millions – 5/16/12

‘Press 9 for More Options’ Companies claim automated phone-answering systems save them millions. I have my doubts. One of the deep mysteries of modern life is why, in a nation with some 14 million unemployed people, it has become nearly impossible to call a store, a business or a government agency and speak to a […]

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Marketing & Sales News 3/11/12

Marketing & Sales News 3/11/12

State of Market Research: Analyze This   To whom do brands turn for help when they are calibrating their marketing mix for a coming launch? And, as some sales forces shift focus toward customer satisfaction instead of traditional sales quotas, how are commercial teams sizing up rep compensation? Last question: Who are drugmakers increasingly counting […]