Tag: "Improvements in Service"

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Customer Service Evaluation News 2/11/12

Despite Improvements in Service, Two out of Three Consumers Switched Companies in 2011 Switching rises in eight out of 10 industries; loyalty programs do not wield big influence, Accenture reports.   Two out of three consumers switched companies in 2011, even as their satisfaction with those companies rose, according to new research from Accenture. Among […]