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The Hospitality Industry Has Reached A Seven-Year Low In The Key Areas

The Hospitality Industry Has Reached A Seven-Year Low In The Key Areas – 10/20/12

A Microcosm Of Why Hotel Customers Are Not Happy According to a recent J.D. Power consumer-satisfaction study, the hospitality industry has reached a seven-year low in the key areas of check-in/checkout, services, facilities and food and beverage. It’s within one point of the low for the guestroom itself. These results were front and center during […]