Tag: "Fix Dysfunctional Client Relationships"


Customer Service Evaluation News 6/7/12

How to Fix Dysfunctional Client Relationships Q&A with customer relations expert Matt Sarkees Headache-inducing business relationships aren’t always destined for splitsville. Matt Sarkees, who analyzes customer value management as an assistant professor of marketing at Penn State Great Valley School of Graduate Professional Studies, spoke with U.S. News about the benefits of communicating with troublesome […]