Tag: "Effective Social Care Operation"

0
Other of Interest 5/29/12

Other of Interest 5/29/12

Metrics for Running an Effective Social Care Operation The right blend of service, quality, and effectiveness measures can ensure top-notch customer service delivery via social channels. Social customer service, which uses social media to serve customers, is rapidly becoming the new, critical channel to drive satisfaction and loyalty. Organizations are at different stages of maturity […]