Tag: "Dell hell"

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Customer Service Evaluation News 6/7/12

Customer Service Evaluation News 6/7/12

From Dell hell to Genius Bar: A customer service journey How Apple made Rafe a fanboy by selling him a fleet of unreliable, broken machines. I didn’t get how important support was. Then, recently, I had back-to-back experiences dealing with both great and terrible support for products that failed. If you make a consumer product, […]