Tag: "Cyber Monday"

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How Secure Are You On Cyber Monday

How Secure Are You On Cyber Monday – 11/25/12

How Online Retail Businesses Stay Secure On Cyber Monday Now that Turkey Day is finally passed, it’s time to fix yourself a Thanksgiving Sandwich and fire up the old computer to snag the latest deals on one of the fastest-growing shopping holidays around, Cyber Monday. The National Retail Federation estimates that more than half of […]

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Cyber Mystery Shops News 12/22/11

Companies Were Slow to Respond on Black Friday, Cyber Monday Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal. By Leonard Klie   A study of retailer responses to customer service requests on Black Friday and Cyber Monday found that retailers this year struggled to […]