Tag: "Customer Satisfaction Stagnation"

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Customer Mobility the way out of customer satisfaction stagnation?

The United States Federal Government Mobile Customer Satisfaction Stagnation – 8/23/12

Is mobility the way out of customer satisfaction stagnation? People already interact with friends and family, companies and brands of all sorts via technological avenues — especially mobile. So it’s understandable that they would expect the same level of flexibility with federal agencies online. Yet according to new research, two-thirds of federal websites have no […]