Tag: "CCPM"

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Contact Center Performance Management Leads To Happier Customers - 10/20/12

Contact Center Performance Management Leads To Happier Customers – 10/20/12

Contact center performance management leads to happier customers Contact center performance management software and processes are mission-critical. CCPM captures and analyzes all aspects of a contact center’s performance, and rapidly identifies when goals are not being met. Contact center performance management (CCPM) software products deliver information on a historical, near-real-time and real-time basis, giving managers […]