Tag: "Call Center News"

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Automated Phone Dialer Server Room

Companies claim automated systems save millions – 5/16/12

‘Press 9 for More Options’ Companies claim automated phone-answering systems save them millions. I have my doubts. One of the deep mysteries of modern life is why, in a nation with some 14 million unemployed people, it has become nearly impossible to call a store, a business or a government agency and speak to a […]

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Call Center News 5/4/12

Call Center News 5/4/12

RNC Making Calls From A Verizon Philippines Call Center Termed Hypocritical The Chicago Sun-Times reported that the Republican National Committee (RNC) used a call center based in the Philippines, to conduct a media conference, dedicated to attack President Obama’s economic record and specifically point out the high rate of unemployment in the country. The call […]

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Call Center News 4/8/12

J.C. Penney to close customer call center in Harmar About 300 workers at J.C. Penney’s customer call center off of Route 910 will lose their jobs by July 1. The giant, struggling retailer announced the furloughs on Thursday. A majority of the jobs are part time, according to company spokesman Tim Lyons, who could not […]

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Call Center News 3/11/12

H.R. 3596: United States Call Center Worker and Consumer Protection Act Bipartisan Support continues to grow in the US Congress for House Bill 3596 – “The Call Center and Consumers Protection Bill” – a bipartisan bill that would punish American corporations for offshoring their Call Center operations –filed on Dec. 7, 2011 by three Representatives: […]