Tag: "business"

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Ranking is a Core Value of Education

Ranking is a Core Value of Education

Why we need to rank professional educational institute Source: BusinessToday Author: Abhishek Agrawal Students should be at the heart of any education system. The education system should be build not only to award degrees and diplomas, but also to help students excel in their lives, especially in their professional pursuits. If taken holistically, this process […]

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Report on Bevilles Jewelry - Insight into Retail Operations and Restructuring

Report on Bevilles Jewelry – Insight into Retail Operations and Restructuring

Valuable lessons from the Bevilles collapse   Source: jewellermagazine.com Author: Coleby Nicholson When Bevilles collapsed owing $14 million, and being the first major jewellery retailer to fail in 18 years, the chance to dissect a disaster was too good to pass up. The recent collapse of the 27-store jewellery chain Bevilles caught many by surprise, […]

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Likelihood of Negative Consumer Reviews – US vs. UK

Likelihood of Negative Consumer Reviews – US vs. UK

Industry Research : US Consumers Share Bad Service Experience More Than UK Counterparts New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad customer service experience than those in the UK; whereas Brits are more inclined to recommend a company following a positive interaction. Following an inadequate experience, half […]

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Market Research Quality Definition – Criterion Validity vs. Construct Validity

Market Research Quality Definition – Criterion Validity vs. Construct Validity

The differences between academic and commercial research I am currently at an academic conference on mobile research in Cyprus, a WebDataNet event. I am a keynote speaker and my role is to share with the delegates the commercial market research picture.I really enjoy mixing with the academic world, and I am intrigued and fascinated by […]

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How does HITECH change / modify HIPAA - Summary

How does HITECH change / modify HIPAA – Summary

HHS ISSUES FINAL HITECH RULE Hope Levy-­‐Biehl, Amy Joseph, Steve Phillips, Karl Schmitz, Paul Smith HOOPER, LUNDY & BOOKMAN, P.C. The long-­‐awaited final rule implementing the privacy and security provisions of the HITECH Act has been released. The rule covers much the same ground as the proposed HITECH rule issued in 2010, but also includes […]

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Water Quality – Search Water Management and Conservation Resources / Library

Water Quality – Search Water Management and Conservation Resources / Library

Resource Library Welcome to River Network’s Resource Library; a growing compilation of manuals, publications, web pages, articles, videos, presentations and more available to you. You can browse through our resources by scrolling through our list of categories, or use the search filter to type in a specific keyword. If you have a resource to share, […]

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How many Corporate Jets are sold each year?

How many Corporate Jets are sold each year?

Bombardier loses top business jet ranking to Gulfstream in 2013 First time in nearly a decade that Montreal-based firm has slipped; Gulfstream reported $1 billion U.S. more in revenue Bombardier lost its position as the global business jet leader in 2013 for the first time in nearly a decade as Gulfstream posted $1 billion U.S. […]

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Social Media - Business Statistics and Trend Charts

Social Media – Business Statistics and Trend Charts

Is There Social Network Overload? Yes, and No… Days after the major social networks reported earnings and membership numbers, the media began wondering whether social network overload is starting to set in. To some degree, it is. But it’s nothing to worry about: this is a story we’ve seen plenty of times before. With any […]

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Voice of the Customer Dos and Don’ts

Voice of the Customer Dos and Don’ts

By the Numbers: When satisfaction scores go flat Once a slow and expensive process, collecting feedback from customers is now quick, simple and relatively cheap with the widespread availability of online survey tools and reporting systems. Companies can collect ratings and feedback at every point of contact, including phone calls, e-mails, Web visits and point-of-sale […]

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How Korean business people behave when customers data is breached.

How Korean business people behave when customers data is breached.

(6th LD) Bank officials quit en masse over massive data leak Top executives at a bank and credit card firms tendered their resignations on Monday as the finance industry tried to rein in havoc from the latest massive leak of client data that regulators say may have affected roughly half of the country’s 50 million […]

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Blackberry phones – Big Purchase by the Pentagon

Blackberry phones – Big Purchase by the Pentagon

Blackberry stock surges on 80,000 unit “government bailout”, Android still activating 1.5 million daily It’s no secret that Waterloo-based Blackberry was on their biggest downward spiral ever in 2013. The company, which has conceded tons of market share to the likes of Apple and Google due to lack of innovation, was almost sold off to […]

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U.S. Lodging Demand and Hotel Profitability Trending Up

U.S. Lodging Demand and Hotel Profitability Trending Up

US Lodging Sector Recovery Continues Cautiously, Says PwC US Reflecting strong performance during the first quarter and positive momentum in travel activity, offset by impacts from near-term fiscal challenges, an updated lodging forecast released today by PwC USanticipates revenue per available room (“RevPAR”) recovery in 2013 to stay on course, consistent with PwC’s expectations at […]

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Merchant Category Codes (MCC Codes) Who, What, When, Where, Why

Merchant Category Codes (MCC Codes) Who, What, When, Where, Why

Visa Commercial Solutions Merchant Category Codes for IRS Form 1099-MISC Reporting Check this document to confirm that your business is receiving Visa credit card rewards points back for the appropriate categories of spending. The document contains frequently asked questions and a list of all Merchant Category Codes. View PDF Document Here Author’s Site

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Companies That Disregard Their Own Privacy Policies

Companies That Disregard Their Own Privacy Policies

Examples of FTC Cases: Companies that Violated Their Own Privacy Policy Here are some examples of cases in which the FTC has taken action against businesses that violated their own privacy policy (in addition to other violations in some instances):News Release: 06/24/2010 – Twitter Settles Charges that it Failed to Protect Consumers’ Personal Information; Company Will […]

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Coffee fight - $527 million in attorney fees

Coffee fight – $527 million in attorney fees

Arbitrator determines Starbucks must pay $2.76B in dispute with Kraft An arbitrator has concluded that Starbucks must pay $2.76 billion to settle a dispute with Kraft over coffee distribution.The two consumer products companies had been locked in a fight for three years after Starbucks Corp. fired Kraft as its distributor of packaged coffee to grocery […]

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What is a Business License?

What is a Business License?

Business Licenses Explained In order to legally conduct business, a small business needs to have a business license. But what is a business license and who requires the most licenses? What types of licenses and permits are there? And what are the roles of these licenses within a small business? Read More

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Gambling Debt – Who, What, How collected?

Gambling Debt – Who, What, How collected?

Deadbeat gamblers are an economic indicator How do you know the economy is coming back? High rollers are paying their gambling debts.All four major U.S. casino corporations bumped up their allowances for bad debt during the recession, with one company estimating that fewer than half of outstanding debts would be repaid. Now, companies have lowered […]

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China Tightens Consumer Laws

China Tightens Consumer Laws

China’s consumer law to curb multinationals’ double standards: expert China’s newly revised consumer rights law, which tightens the liability of businesses, may help prevent multinationals from applying double standards on Chinese consumers, said a legal expert here on Tuesday. The revision to the law on consumer rights and interests was adopted by China’s top legislature […]

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Chase Bank DOJ Settlement – Political Retribution?

Chase Bank DOJ Settlement – Political Retribution?

JPMorgan Gets the Obama Treatment JPMorgan Chase & Co. has reached a tentative agreement with the U.S. Department of Justice (DOJ) to pay a staggering $13 billion fine related to its involvement in questionable mortgage-backed bond sales that contributed to the financial crisis of 2007-2008. Although the settlement represents the largest payout ever by a […]

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Interesting Billionaire goes Bust story

Interesting Billionaire goes Bust story

How Brazil’s Richest Man Lost $34.5 Billion Eike Batista stands at the center of a specially built air-conditioned stage on his 22,000-acre-plus Açu port project, a massive oil and iron-ore shipping complex about 200 miles north of Rio de Janeiro. He’s beaming, flashing victory signs. He has on an orange-and-gray racing jacket of the type he […]

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TCPA Automatic Telephone Dialing System needs more Definition

TCPA Automatic Telephone Dialing System Needs More Definition

Telephone Consumer Protection Act Continues to Be Hot Topic Stricter enforcement related to the Telephone Consumer Protection Act takes effect next month due a recent ruling from the Federal Communications Commission. And if your company is discovered to not comply with the rules, it could cost you big. “Any business using autodialers must collect express […]

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US Firms Keep 776 Billion Off-shore

US Firms Keep 776 Billion Off-shore

It’s not just Apple: Cisco, Google, HP among the country’s biggest overseas cash hoarders Top Silicon Valley firms like Apple, Google and Cisco are among the worst offenders when it comes to keeping money away from the IRS with offshore accounts, a new report shows. Those firms, along with Microsoft, IBM and Hewlett-Packard, were in […]

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Get Customers To Pay Consistently On Time Without Offensive Actions

Get Customers To Pay Consistently On Time Without Offense

Make Customers Pay on Time (and Manage Cash Flow Until They Do) Question: We run a private preschool and often find that parents do not promptly honor their obligations to pay fees. What’s the best way to deal with this, and what other means could we use to sustain our operations and cash flow when […]

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5 Customer Retention Strategies and Why

Easy Ways To Keep Customer Retention

5 Customer Retention Strategies and Why It is the wish of every business that its customers keep loyal to their brand. However, we all know what mostly happens. Customer retention is sometimes overlooked and other times not well understood. Nonetheless, this is crucial to every business, even if you serve a niche market. I have […]

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HIPAA – OCR guidance on Security Risk Analysis

HIPAA – OCR guidance on Security Risk Analysis

Guidance on Risk Analysis Requirements under the HIPAA Security Rule HIPAA Security Rule View PDF Introduction The Office for Civil Rights (OCR) is responsible for issuing annual guidance on the provisions in the HIPAA Security Rule.1 (45 C.F.R. §§ 164.302 – 318.) This series of guidances will assist organizations2 in identifying and implementing the most […]

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How to say No – Customer Service Tip

How to say No – Customer Service Tip

Creating a Positive Customer Experience Even when the Answer is No Creating a positive customer experience is a fluid process, one with plenty of intricacies that need to be learned and cultivated.  That said, it doesn’t matter how many people you deal with, or who you’re dealing with – when somebody makes a request, they […]

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Submitting Social Media Passwords With Your Job Application

Submitting Social Media Passwords With Your Job Application

Senate approves social media protections New Hampshire’s Senate voted unanimously Thursday to prohibit bosses from requiring employees or job applicants to disclose user names or passwords to personal Facebook, Twitter or other social media or email accounts. But the Republican-controlled chamber voted 13-11 along party lines to add an amendment on union contracts that could […]

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Department Of Education Most Profitable Company In America

Department Of Education Most Profitable Company In America

Obama administration reaps $51bn profit off student loans The Obama administration is forecast to turn a record $51 billion profit this year from student loan borrowers, a sum greater than the earnings of the nation’s most profitable companies and roughly equal to the combined net income of the four largest U.S. banks by assets. Figures […]

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Require Insurance To Own A Gun?

Should We Require Insurance To Own A Gun?

Tougher gun laws needed to combat violence in Boston In response to letters from three students at the Harbor School in Dorchester, Suffolk County District Attorney Daniel F. Conley, a Boston mayoral candidate, shared his thoughts on preventing youth violence. The above is excerpted from Conley’s speech last Saturday at the Dorchester Youth Collaborative in […]

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FTC Red Flag Rule – Businesses that need an Identity Theft Prevention Program

FTC Red Flag Rule – Businesses that need an Identity Theft Prevention Program

The Rule applies to “financial institutions” and “creditors.” It’s important to look closely at how the Rule defines those terms because they apply to groups that might not typically use those words to describe themselves. Whether your business or organization is a financial institution or creditor isn’t based on the line of work you’re in, […]

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Brands look at Agencies use of Client Data

Brands look at Agencies use of Client Data

Brands Get Nervous About Data Ownership Data is the issue du jour. CEOs are now frequently asked what their “big data strategies” are, and CMOs are being pressured to turn the volumes of information their companies collect into business insights and cunning marketing strategies. That’s prompting many clients to panic and to question where their […]

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Correlation of Customer Service with Loyalty

Correlation of Customer Service with Loyalty – 4/4/13

MarketStorm Global Ltd state service and leadership determine customer retention and loyalty According to new research, customer service and leadership behaviour are in correlation with brand loyalty and customer retention. Especially in the current economic, Gavin Walsh at MarketStorm Global Ltd recommends business owners to rethink their strategies in order to maintain their customers New […]

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Customer Trust Continues Decline

Customer Trust Continues Decline – 3/28/13

Overcoming the 5 Barriers to Trust “Pragmatically realistic.” According to the 2013 Harris Poll RQ, that’s how we feel about corporate America. Not enthusiastic or even optimistic, but pragmatically realistic. Few business leaders will find those results reassuring, and yet it represents an improvement over last year’s poll. Of the 60 “most visible” companies nominated […]

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Companies are Merely Investment Vehicles?

Companies are Merely Investment Vehicles? – 3/28/13

Corporate Strategy Is a Fool’s Errand Most corporations consist of multiple divisions, which set their own strategy (what we generally refer to as “business strategy”). But more often than not, these dvisions have very little to do with one another. Take Philips Electronics with its lighting, medical equipment, and consumer electronics divisions; ThyssenKrupp with its […]

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BBB Failing

BBB Failing – 3/28/13

Why the Better Business Bureau Should Give Itself a Bad Grade Last week, the Better Business Bureau announced that it had officially expelled one of its local affiliates, the BBB of Southland, which served the greater Los Angeles area. The expulsion stems back to a pay-to-play scandal unearthed in 2010 by the ABC News show […]

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Publishing Looks to Retail for Customer Experience Know How

Publishing Looks to Retail for Customer Experience Know How – 3/21/13

Living in digital times The Financial Times celebrates its 125th anniversary this year, but for a traditional news title with a rich heritage, it is having to face the demands of an internet age. Editor Lionel Barber told staff at the start of the year that it needs to be a “digital platform first and […]

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Small Businesses Struggling

Small Businesses Struggling – 2/20/13

Need to Start the Small Business Engines Historically, American small businesses have been strong engines for job creation. Since the Great Recession, those engines have either been turned off or idling. We need to start those engines again if we want to get on the road to meaningful economic growth and recovery. Given the current […]

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Online Privacy – FTC Updates COPPA and VPPA

Online Privacy – FTC Updates COPPA and VPPA – 1/30/12

FTC Updates To Online Privacy Acts, COPPA And VPPA Ilardi: The Children’s Online Privacy Protection Act (“COPPA”) was enacted to place parents in control over what information is collected, used and disclosed from young children online. COPPA applies to operators of commercial websites and online services directed to children under the age of thirteen that […]

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Wow - 89% of U.S. Consumers Concerned about Online Privacy

Wow – 89% of U.S. Consumers Concerned about Online Privacy – 1/30/12

6 Steps To Better Customer Data Protection Privacy isn’t a concern just for the Googles and Facebooks of the world. Here are six ways small and midsize businesses (SMB) can better protect their customers — and themselves. If your answer is somewhere in the “no” to “sort of, for the most part” range, you’ve got […]

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Public Trust Crisis

Public Trust Crisis – 1/30/13

The most—and least—trusted industries and spokespeople Most people still distrust banks, business leaders, and government officials, according to Edelman’s 13th annual Trust Barometer, which measures the public’s faith in various institutions, industries, and individuals. The least trusted industries are financial services, banks, and media, although all three saw modest gains in trust from the previous […]

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Walmart to Buy U.S. Goods and Hire Vets to Move Past Bribes

Walmart to Buy U.S. Goods and Hire Vets to Move Past Bribes – 1/20/13

Wal-Mart pledges to hire 100,000-plus veterans Wal-Mart Stores Inc., the world’s largest retailer and nation’s largest private employer, is making a pledge to boost its sourcing from domestic suppliers and hire more than 100,000 veterans. The plans were to be announced as part of an address by Bill Simon, president and CEO of Wal-Mart’s U.S. […]

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Insurance Carriers Can’t Figure out Obamacare

Insurance Carriers Can’t Figure out Obamacare – 1/6/13

Obamacare tries the patience of American Business Nearly three years after President Barack Obama signed landmark legislation to overhaul the country’s health care laws, comprehending the stipulations and provisions included in its thousands of pages – many still being written – is proving to be a mountainous task for U.S. business owners. The Patient Protection […]

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We Don't Need More Data Scientist - Just Make Big Data Easier To Use

Big Data vs Ease Of Use – 12/23/12

We Don’t Need More Data Scientist – Just Make Big Data Easier To Use Virtually any article today about big data inevitably turns to the notion that the country is suffering from a crucial shortage of data scientists. A much-talked-about 2011 McKinsey & Co. survey pointed out that many organizations lack both the skilled personnel needed […]

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Part Time VS Full Time Employees

Part Time vs. Full Time Employees – Pros & Cons – 12/23/12

The workforce structure debate of 2013: part time vs. full time As 2012 draws to a close and we begin looking toward 2013, there’s one theme already bubbling to the surface: limited-service restaurants (LSR) will be evaluating their workforce structures next year. Every healthy business looks at their staffing approach from time to time, but […]

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Atypical Indian BPO

Atypical Indian BPO

The Culture Shock of India’s Call Centers Five students in business casual and the two authors in board shorts were crammed into a small classroom in Southern Bangalore.  It was one of those cubicle classrooms, surrounded by three just like it, with a small whiteboard on one end and the teacher sitting at a desk […]

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Creative Injunctive Relief

Creative Injunctive Relief – 12/9/12

Court orders monitoring to ensure employee does not breach non-compete A U.S. District Judge in Connecticut recently issued an injunction against a former employee of Amphenol Corp and his new employer, TE Connectivity, Ltd, despite the lack of any evidence of competition in breach of his non-compete agreement.  The decision in Amphenol v Paul, Civ. No. 3:12cv543 (D. Conn. Nov. […]

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Service the Internal Customer

Service the Internal Customer – 12/9/12

What’s your employee satisfaction policy? One of the most popular phrases in customer service today is “customer centricity.” This means that everything a company does, every system or process on which the business relies, has the customer in mind. A customer-centric organization wins because the customer is given a preeminent position within the organizational model. […]

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facebook

Employee Social Media Policies – 12/2/12

More Employers Creating Social Media Policies for the Workplace As social media use continues to overlap more fluidly between the personal sphere and the business world, more employers are writing dedicated social media polices, and many are also monitoring employee use of social media sites at work, according to a new survey. The data comes […]

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Bogus Business Opportunities - 12/2/12

Bogus Business Opportunities – 12/2/12

Feds target bogus web businesses   Three U.S. agencies and a group of state attorneys general have filed more than 70 civil and criminal cases against defendants offering allegedly bogus business opportunities, with some of the defendants offering to help customers set up online businesses. The U.S. Federal Trade Commission, the U.S. Department of Justice, […]

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Frustrations of a call center worker

Frustrations Of A Call Center Worker – 11/25/12

The Call Center Employee Or The Company Dear Readers: This holiday season when you’re tempted to scream at a customer service worker in a call center, try to refocus your frustration on the corporation instead. Sasha T. of Chicago explains why: “I was one of those call center employees, working for a major telecommunications company. […]