Tag: "AT&T"

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Market Survey -  AT&T Last, Verizon First - 8/3/12

Market Survey – AT&T Last, Verizon First – 8/3/12

Market Survey: VZW Tops in Customer Satisfaction & Dropped Calls; AT&T last! ChangeWave Research (part of the 451 Group) recently surveyed 4,042 consumers on their opinions and attitudes toward their wireless service providers – including customer satisfaction ratings,  loyalty and future demand trends. The research firm also looked  at consumer reaction to Verizon’s new “Share Everything” family […]

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Call Center News 3/25/12

T-Mobile cuts 7 call centers   T-Mobile cuts 7 call centers Three months after federal regulators shot down a proposed merger with AT&T, the telephone giant T-Mobile USA Inc. announced plans last week to shut down seven of its 24 call centers. T-Mobile will keep open its 600-employee center in Chattanooga and may add more […]

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Customer Service Evaluation News 1/18/12

The 10 most hated companies in America 1. Facebook   Facebook currently has more than 800 million users. Any company of this size is sure to have some detractors. Compared to other leading social media sites, however, Facebook has the lowest customer satisfaction score from the American Customer Satisfaction Index. The site has repeatedly irked […]