Tag: "Amazon"

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List of Retailers with most Store Closures – and Reasons Why

List of Retailers with most Store Closures – and Reasons Why

9 retailers closing the most stores Brick-and-mortar retailers have been suffering from slow economic activity for years, as well as from increased competition from online retailers. The rise in store closings is a prominent sign of their struggles. Weakened companies cannot afford the real estate and personnel costs that go along with supporting hundreds of […]

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Amazon's Camperforce Helps Keep Orders Flowing

Amazon’s Camperforce Helps Keep Orders Flowing

Campers help Amazon keep up with holiday rush Twinkling lights, ornament-strewn trees and bustling campgrounds. Those are signs of the Christmas season in this Kentucky town, where the Amazon.com distribution center recruits an armada of RV owners as seasonal workers to help fill holiday orders. They’re dubbed the “CamperForce” by the world’s largest online retailer. […]

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Luxury Playing Catch-up on Customer Experience

Luxury Playing Catch-up on Customer Experience – 1/30/13

Luxury brands trail Amazon in customer satisfaction But mobile could help high-end retailers make gains, ForeSee says. Luxury e-retailers tend to trail other web merchants on customer satisfaction, according to a new report from ForeSee. The Luxury E-Retail Satisfaction Index, released today by the company, which measures consumer satisfaction with web sites, scores luxury brands […]

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E-retail Satisfaction – 2012 Holiday Shopping Season

E-retail Satisfaction – 2012 Holiday Shopping Season – 1/6/13

ForeSee Holiday Customer Satisfaction Study: Amazon Sets Standard; JC Penney, Apple, Dell Drop Study Finds Customers Want More Merchandise Appeal and Variety from Most Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. The eighth annual report—based on […]

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Tele-Depths / Surveys News 1/12/12

Tele-Depths / Surveys News 1/12/12

Apple and Amazon top m-commerce customer satisfaction charts by David Moth During November and December ForeSee surveyed users of the top 40 US retailer sites by sales volume, and was able to collect statistically-reliable data for 16 of them. With an average score of 76 across the 16 e-tailers, Apple (85) and Amazon (84) are […]