Tag: "agents"

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Food Safety Rules Tied To FSMA

Obama’s FSMA Food Safety Rules Being Set Aside – 1/13/13

Food Safety Rules Tied To FSMA May Be Ignored By Industry President Barack Obama came into office during one of the worst salmonella outbreaks in United States history, in which at least 700 people fell ill after eating tainted peanut butter. Days after his inauguration, he pledged to make peanut butter (and all American food) […]

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Call Center Outsource to Gain A Cultural Edge

Call Center Outsource to Gain A Cultural Edge – 12/23/12

Call Centers Get Savvy for 2013 In the past, contact centers got a bad rap for being cost centers. So it’s not surprising that outsourcing decisions were largely based on costs savings. Fast forward to 2013, and we see a lot of changes. Contact centers are now essential to winning over customers, boosting sales and, […]

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Redfin Refunds More than $100 Million to Customers; Reaches $8 Billion in Home Sales

Save on Real Estate Fees – 11/17/12

Redfin Refunds More than $100 Million to Customers; Reaches $8 Billion in Home Sales Amid Housing Market’s Slow but Steady Recovery, Brokerage Writes Next Chapter in Reinventing Real Estate for Consumers During a time when home sales fell to a third of their 2005 peak, Redfin has grown faster than any other large-scale brokerage. Across […]

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How to Cooperate with a Debt Collector

Cooperate with your Debt Collector – 9/29/12

How to Cooperate with a Debt Collector Ring, ring. As soon as you hear the ringing of your phone, you break out into a cold sweat. Is it a debt collector who is about to call you and harass you to pay your bills? You ignore the call. Later, you listen to a moment or […]

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The Importance of Call Center Compliance

Call Center Compliance – 9/8/12

The Importance of Call Center Compliance As every business leader knows, there are always going to be times when an organization must take risks.  However, when it comes to regulatory compliance in the call center industry, taking risks should never be an option.  Capital One Financial Corp, which has been working exclusively with low-cost offshore […]

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State of Customer Service 2012 - Infographic - 6/28/12

State of Customer Service 2012 – Infographic – 6/28/12

The State of Customer Service 2012 Customer service has evolved from being a necessary cost channel, to one of the most important business differentiators in existence. The explosion of social media has empowered customers and changed their behavior, making them more influential and demanding than ever. In addition, companies like Zappos thrive by making great […]