Tag: "ACSI"

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Current ACSI score declines - Cable, TV, ISP; Mobile Satisfaction increases

Current ACSI score declines – Cable, TV, ISP; Mobile Satisfaction increases

Comcast, TWC haunt bottom of ACSI’s customer satisfaction index Source: Fierce Cable Author: Jim Barthold Potential partners Comcast (NASDAQ: CMCSA) and Time Warner Cable (NYSE: TWC) were cellar dwellers in both the pay-TV service provider and ISP category of the recent American Customer Satisfaction Index (ACSI) of communications industries. Comcast nailed a pay-TV score of […]

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Automakers – Customer Satisfaction Scores

Automakers – Customer Satisfaction Scores

Detroit Three customer satisfaction falls in latest quarterly survey The gap in customer satisfaction between the Detroit Three and Asian automakers is widening, according to a new survey by the American Customer Satisfaction Index. The scores of five out of eight domestic brands declined in ACSI’s latest quarterly survey, conducted from April 6 to May […]

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US Retailers Poor Customer Service

US Retailers Poor Customer Service – 3/21/13

Which 9 retailers have the worst customer service? Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks. At the positive end of the spectrum, while traditional brick-and-mortar retailers set a record, e-commerce scored better still. […]

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American Customer Satisfaction Index (ACSI) - Household Products Mostly Stable

American Customer Satisfaction Index (ACSI) – Household Products Mostly Stable – 10/20/12

Customer Satisfaction With Beverages, Cigarettes and Household Products Mostly Stable Amid Changing Consumer Preferences ANN ARBOR, Mich. — Customer satisfaction with four nondurable categories comprised of everyday consumer purchases remains relatively stable, according to a report released today by the American Customer Satisfaction Index (ACSI). Purchasers of beer, soft drinks, cigarettes or personal care & […]

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Tele-Depths / Surveys News 1/20/12

Survey: Satisfaction with federal services climbs, trust sags By SARAH CHACKO   Americans were happier with federal services in 2011 than they were a year prior, though public trust is at a new low, a survey released Thursday shows. The federal government as a whole received a satisfaction score of 67 — out of a […]