Tag: "2012"

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Health Care Costs – Impacts of Medicare Billing Transparency

Health Care Costs – Impacts of Medicare Billing Transparency

What Big Data Can’t Tell Us About Health Care Jean Malouin, a family doctor in Michigan, woke up one morning earlier this month to an e-mail from a Washington Post reporter, who informed her that a vast release of Medicare payment data from 2012 had identified her as the highest female biller in the country, […]

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How many Corporate Jets are sold each year?

How many Corporate Jets are sold each year?

Bombardier loses top business jet ranking to Gulfstream in 2013 First time in nearly a decade that Montreal-based firm has slipped; Gulfstream reported $1 billion U.S. more in revenue Bombardier lost its position as the global business jet leader in 2013 for the first time in nearly a decade as Gulfstream posted $1 billion U.S. […]

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Eight Ways CEO's Are Commonly Overpaid

Eight Ways CEO’s Are Commonly Overpaid

Eight Outrageous CEO Perks 1. Personal security 2012 value: $1,531,675 CEO: Lawrence Ellison Company: Oracle Corporation Larry Ellison, Oracle’s high-profile founder and CEO was recently thrust into the spotlight during The America’s Cup races in the San Francisco Bay Area. Team USA came from behind to win eight straight races to beat the New Zealand team. […]

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Government Corruption Perceptions – worldwide rankings

Government Corruption Perceptions – worldwide rankings

Government Corruption Viewed as Pervasive Worldwide Majorities in 108 out of 129 countries see widespread problem People in countries worldwide perceive government corruption as a widespread problem. This includes countries with a free press — an indicator of good governance and development — and those where media freedom is limited. Among countries with a free […]

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YTD lawsuits - TCPA, FDCPA and FCRA

YTD lawsuits – TCPA, FDCPA and FCRA

TCPA Lawsuits Really Are Growing Compared to FDCPA Claims Lawsuits filed by consumers in U.S district court claiming violations of the Fair Debt Collection Practices Act (FDCPA) declined in September on both a monthly and yearly comparison basis. But debt collectors have found themselves increasingly in the crosshairs of suits claiming TCPA violations. According to […]

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Top Consumer Complaints in 2012

Top Consumer Complaints in 2012

Published annually by the Consumer Federation of America, this report discusses new types of consumer problems, suggest new laws which should passed, reviews consumer agencies’ biggest achievements and provides advice about how consumers can protect themselves. View the entire Top Consumer Complaints in 2012 PDF Presentation Here View the entire Top Consumer Complaints in 2012 […]

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Massive CEO Salaries Don't Equal Results

Massive CEO Salaries Don’t Equal Results

High CEO Pay Does Not Equal High Performance A select group of the nation’s corporate chief executives has been paid far more than their performance warranted, according to a compensation analysis released Wednesday. Twenty years after the Institute for Policy Studies began taking critical annual looks at CEO pay in the nation’s largest companies, researchers […]

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Whitehouse Plugs All Leaks Non Beneficial To Their Agenda

Whitehouse Plugs All Leaks Non Beneficial To Their Agenda

President Obama loves leaks, despises whistleblowers With the revelation that the Department of Justice secretly obtained two months of The Associated Press’ telephone records and used security badge access records to track James Rosen’s visits to the State Department, along with a warrant to search Rosen’s personal emails, there has been a rush in the […]

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Freedom Of Speech Is Not Free - Occupy Movement Tracked As Terrorist

Freedom Of Speech Is Not Free – Occupy Movement Tracked As Terrorist (Video)

Dissent or Terror: Counterterrorism Apparatus Used to Monitor Occupy Movement Nationwide Newly revealed documents show how police partnered with corporations to monitor the Occupy Wall Street movement. DBA Press and the Center for Media and Democracy have obtained thousands of pages of records from counterterrorism and law enforcement agencies that detail how so-called fusions centers […]

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Vatican Complying With International Money Laundering Reports

Vatican Complying With International Money Laundering Reports

Vatican releases first report of financial watchdog The Vatican took another step Wednesday to show greater financial transparency by publishing the first annual report from its financial watchdog agency and announcing new regulations to fight money laundering and terror financing. The report from the Financial Intelligence Authority showed the agency received six internal reports on […]

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US vs. EU unemployment trends

US vs. EU unemployment trends

The Austerians Strike Back: Latvia Is the New Hope for Zombie Economics Zombie ideas are much scarier than actual zombies. For one, zombie ideas are real. For another, nothing can kill them. Not even a bullet to the intellectual head. Just look at the austerians. It was only a week ago that the cult of […]

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CEM and VoC Research to Double

CEM and VoC Research to Double

According to a new market research report, “Customer Experience Management Market & Voice of Customer (VoC) Analytics Market – Worldwide Market Size and Forecasts (2012 – 2017)”, published by MarketsandMarkets (http://www.marketsandmarkets.com), the total CEM and VoC Analytics market is expected to reach $6.61 billion by 2017 with a CAGR of 19.8%. Browse * 124 market […]

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Unwanted Calls, Prize for Blocking Tech

Unwanted Calls, Prize for Blocking Tech

State Shares Top 10 Consumer Complaints for 2012 A total of 23,205 consumers filed complaints with the consumer protection division of the state attorney general’s office in 2012, a news release said. Attorney General Roy Cooper encouraged consumers to learn about the top sources of complaints as a way to avoid costly problems. “If you […]

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US Retailers Poor Customer Service

US Retailers Poor Customer Service – 3/21/13

Which 9 retailers have the worst customer service? Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks. At the positive end of the spectrum, while traditional brick-and-mortar retailers set a record, e-commerce scored better still. […]

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Careful of What You Eat - Six Recalls Per Day - 2/14/13

Careful of What You Eat – Six Recalls Per Day – 2/14/13

Food Recalls Hit Two-Year High in Fourth Quarter of 2012, According to Latest ExpertRECALL Index   Food recalls documented by U.S. Food and Drug Administration (FDA) enforcement reports during the fourth quarter of 2012 reached a two year quarterly high, according to the ExpertRECALL™ Indexreleased today. This activity represents an average rate of approximately six […]

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Outside Audits Prevent FTC Fines

Outside Audits Prevent FTC Fines – 2/7/13

Path Settles With FTC Over Privacy Row, Will Pay $800K And Establish New Privacy Program Including Outside Audits Path’s 2012 included a major hiccup when it was discovered in February last year that the app uploaded user address books in their entirety to its servers. The company quickly responded by deleting the data and apologizing for the transgression, […]

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AT&T Satisfaction Still Slipping

AT&T Satisfaction Still Slipping – 1/30/12

Verizon, Sprint Post Customer-Satisfaction Gains, Rivals Slip Sprint has seen a gradual but sustained trend toward improving business outcomes over the past three years, while T-Mobile slipped modestly in the past year. Verizon’s customer-satisfaction and loyalty ratings have improved sharply, with the company posting a 13-point gain in overall customer satisfaction and a six-point increase […]

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Taxi Mystery Shopping

Taxi Mystery Shopping – 1/30/12

TRANSAD Reveals Results of Mystery Shoppers using taxi booking system 600 535353 Call Center 96% of Mystery shoppers Received Taxi with less than 10 minutes Abu Dhabi, 14 January 2013: The Centre for Regulation of Transport by Hire Cars in the Emirate of Abu Dhabi (TransAD) today revealed the results of ‘Mystery Shoppers’ booking taxis […]

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A Troubling Perspective on the 2013 Economy

A Troubling Perspective on the 2013 Economy – 1/6/13

Forecast 2013: Contraction, Contagion, and Contradiction The people who like to think they are managing the world’s affairs seem fiercely determined to ignore the world’s true condition — namely, the permanent contraction of industrial economies. They just can’t grok it. Two hundred years of cheap fossil fuel programmed mankind to expect limitless goodies forever on […]

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RIM's PlayBook surprises in sales and customer satisfaction

RIM’s Playbook Surprises – 12/23/12

RIM’s PlayBook surprises in sales and customer satisfaction The company’s latest figures show that the much criticized tablet is not only selling well but that most owners are more than satisfied with its performance. When RIM published its quarterly earnings report this week, there was one surprising number: 255,000, the total of PlayBook tablets it […]

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How and What to Benchmark

How and What to Benchmark – 12/16/12

It’s time to take stock as the year ends Part of your end-of-year routine should be to take stock. What did you learn in 2012? How will you make 2013 better? This is a form of benchmarking. Comparing yourself to yourself, and to others, and looking for ways to do better. Top performing firms do […]

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Compliance Failure Costs

Compliance Failure Costs – 11/10/12

MoneyGram Reaches Agreement with U.S. Authorities DALLAS, Nov 09, 2012 (BUSINESS WIRE) — MoneyGram International, Inc., a leading global payment services company, announced today that it has reached a settlement with the U.S. Attorney’s Office for the Middle District of Pennsylvania (“MDPA”) and the Asset Forfeiture and Money Laundering Section of the Criminal Division of […]

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New York Call Center Offshoring Legislation

New York Call Center Offshoring Legislation – 11/5/12

CWA, Tkaczyk knock Amedore on call center offshoring Senate Democratic candidate Cecilia Tkaczyk rallied outside the local headquarters of Verizon (across from the Capitol) at noon Wednesday along with members of the Communications Workers of America, plus progressive advocates Karen Scharff of Citizen Action and Mike Kink of Strong Economy for All. All participants knocked […]

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The Problem with the Call Center

It Turns Out There’s Reason To Think These Call Center Tactics Aren’t Working So Well Anymore – 10/28/12

The Problem with the Call Center You know those calls that come from colleges often? The ones where perky undergraduates call to ask if you’d like to contribute $5 to the annual fund? It turns out there’s reason to think these tactics aren’t working so well anymore. According to an article by Rachel Getzenberg in […]

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American Customer Satisfaction Index (ACSI) - Household Products Mostly Stable

American Customer Satisfaction Index (ACSI) – Household Products Mostly Stable – 10/20/12

Customer Satisfaction With Beverages, Cigarettes and Household Products Mostly Stable Amid Changing Consumer Preferences ANN ARBOR, Mich. — Customer satisfaction with four nondurable categories comprised of everyday consumer purchases remains relatively stable, according to a report released today by the American Customer Satisfaction Index (ACSI). Purchasers of beer, soft drinks, cigarettes or personal care & […]

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40 People in Eight States Infected in Salmonella Outbreak

Quality Assurance and Food 8/11/12

40 People in Eight States Infected in Salmonella Outbreak Investigation efforts of state, local and federal public health and regulatory agencies indicate that ground beef produced by Cargill is the likely source. Since the original outbreak of Salmonella Enteritidis from consumption of contaminated ground beef, a total of 40 individuals infected with the outbreak strain […]

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Biggest Hacks of 2012 - 7/28/12

Biggest Hacks of 2012 – 7/28/12

The Biggest Hacks of 2012 — So Far Cybercriminals and hackers had a big year in 2011, taking on everyone from Sony and the authentication-token maker RSA to the CIA and even a notorious Mexican drug cartel. During the Arab Spring, the headline-hounding hackers in the LulzSec and Anonymous groups showed just how vulnerable anyone’s […]