Archive for September, 2013

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Shareholder Value vs. Customer Focus

Shareholder Value vs. Customer Focus

Washington Post Joins Foes Of ‘The World’s Dumbest Idea’ In January 2010, Roger Martin wrote in Harvard Business Review that we are passing from an age of shareholder capitalism to customer capitalism. In November 2011, when I wrote critically in Forbes.com about the theory of maximizing shareholder value, the article attracted almost half a million […]

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Political Tactics Explained

Political Tactics Explained

5 Ways to Get Votes and Infuriate the Opposition Sen. Elizabeth Warren (D-MA) knows how to preach to the choir, as does Sen. Ted Cruz (R-TX). Months into their freshmen terms, both Warren and Cruz have emerged as stalwarts—if not the intellectual future—of their parties. Each was a headline speaker at events this week, their […]

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Recent Good & Bad Business Policies - Consumer Reports

Recent Good & Bad Business Policies – Consumer Reports

Which companies will be naughty or nice this holiday season? As the holidays loom, who’s been naughty and who’s been nice? Imagine if all companies behaved as if they really had customers’ best interests at heart? Wouldn’t it be something if advertisements were always sincere, minus the double-speak, fine print, and lip service? Surely, no […]

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Consumers may Withdraw Express Consent - TCPA

Consumers may Withdraw Express Consent – TCPA

Third Circuit rules that TCPA authorizes consumers to retract consent to cell phone calls The spate of class actions under the Telephone Consumer Protection Act (TCPA) isn’t ending anytime soon. And the risks to businesses have just increased in the Third Circuit, thanks to that court’s recent ruling that the TCPA permits consumers to retract […]

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US-FCC-Logo

FCC Telemarketing Orders – Directory and Links, 1992 – 2012

  This Federal Communications Commission page contains Word and PDF versions of all rules, regulations, annual reports, comment requests, etc. from October 1992 through December 2012.  These address the Do Not Call registry and the TCPA (Telephone Consumer Protection Act. Read More

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Population “Movers” Maps / Visualizations

Population “Movers” Maps / Visualizations

Detroit Is a Bright Spot on the Map of Urban Outflux Turns out if you want to get a away from people in America, there are still a lot of places to go. This map shows that 60 percent of the land (the area in black) is occupied by only 0.05 percent the population. (Stephen […]

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Anonymous File Sharing

Local Anonymous File Sharing?

Dead Drop Un-cloud your files in cement! ‘Dead Drops’ is an anonymous, offline, peer to peer file-sharing network in public space. ‘Dead Drops’ is an anonymous, offline, peer to peer file-sharing network in public space. USB flash drives are embedded into walls, buildings and curbs accessible to anybody in public space. Everyone is invited to […]

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Top Consumer Complaints in 2012

Top Consumer Complaints in 2012

Published annually by the Consumer Federation of America, this report discusses new types of consumer problems, suggest new laws which should passed, reviews consumer agencies’ biggest achievements and provides advice about how consumers can protect themselves. View the entire Top Consumer Complaints in 2012 PDF Presentation Here View the entire Top Consumer Complaints in 2012 […]

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IBM Marketing Survey – Be the Customer

IBM Marketing Survey – Be the Customer

View the entire IBM Marketing Survey PDF Presentation Here View the entire IBM Marketing Survey PDF Presentation Here

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Complaints Against Banks – Ohio data

Complaints Against Banks – Ohio data

Chase, PNC, Huntington, Fifth Third among banks drawing most complaints If you have a beef with your bank, it’s a good bet that it’s about checking accounts. The Ohio Public Interest Research Group released a report yesterday that documents complaints filed against banks and how they are handled. This is the first look at the […]

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Glass Steagall Take Two

Glass Steagall Take Two

Scaling back ‘too big’ The 21st Century Glass-Steagall Act would reduce the risk of another crash Five years have passed since the financial crisis, but we all remember its darkest days. Credit dried up. The stock market cratered. There were legitimate fears that the dominos of our financial system would never stop falling. The crash […]

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Current Drug Resistant Infection Threats

Current Drug Resistant Infection Threats

Threat Report 2013 This report, Antibiotic resistance threats in the United States, 2013 gives a first-ever snapshot of the burden and threats posed by the antibiotic-resistant germs having the most impact on human health. Each year in the United States, at least 2 million people become infected with bacteria that are resistant to antibiotics and […]

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As IT jobs go Offshore, Talent should move to Big Data Analytics

As IT jobs go Offshore, Talent should move to Big Data Analytics

Offshoring Will Kill 1.5 Million IT Jobs by 2017 Approximately 1.5 million IT jobs will be eliminated by offshoring and productivity improvements, according to the Hackett Group. And those jobs are not coming back. Approximately 1.5 million IT jobs — about half of the number that existed in North America and Europe in 2002 — […]

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Employee Engagement Among The U.S. Working population

Employee Dissatisfaction and Engagement In The US – Report

Why most Americans hate their jobs (or are just ‘checked out’) A new Gallup survey on the state of the U.S. workforce doesn’t indicate a lot of happy desk campers On average, some 100 million Americans were employed full-time in 2010-2012 — and 70 million of them either hated their jobs or were simply “checked […]

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Money Funneled From The Poor Into Senators Pockets

Money Funneled From The Poor Into Senators Pockets

Gigi Reyes’ letter to DA one of 2k pages of fiscal deals submitted to NBI The smoking gun comes from government agencies. On Wednesday afternoon, 15 boxes of evidence and more than 2,000 pages of financial transactions purportedly detailing the extent of a P10-billion racket involving state funds meant to ease rural poverty and ended […]

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Who's Best Interest Should Be The Focus When Your Picking Your New Insurance Plan

Who’s Best Interest Should Be The Focus When Your Picking Your New Insurance Plan

Insurance counselors not allowed in health departments Counselors trained to help sign people up for insurance under the Affordable Care Act won’t be allowed to conduct outreach at county health departments across the state, according to a recent directive from the Florida Department of Health. Local health departments can accept brochures and other outreach material […]

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2008 CFPB Regulators Flourishing

2008 CFPB Regulators Flourishing

For Regulators Who Failed To Prevent Financial Meltdown, Life After Crisis Isn’t So Bad On March 11, 2008 Christopher Cox, former chairman of the Securities and Exchange Commission, said he was comfortable with the amount of capital that Bear Stearns and the other publicly traded Wall Street investment banks had on hand. Days later, Bear […]

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Politicians Share Our Privacy Woes

Politicians Share Our Privacy Woes

Employees improperly used driver’s license database, according to suit set to be filed today Eighteen people plan to file a lawsuit in Minneapolis federal court this morning, claiming that government employees in Winona and more than 50 other Minnesota counties and cities violated their privacy by inappropriately using the state’s driver’s license database. The complaint […]

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Warning: Phone Scams On The Rise Agian

Warning: Phone Scams On The Rise Again

Michigan State Police investigating phone scams, urging residents to be cautious The Michigan State Police Paw Paw Post is investigating several reports of possible phone scams in southwest Michigan. One report involved a caller who stated he was from the “American Law Enforcement Company,” according to a news release from MSP. The caller proceeded to […]

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Time Magazine – The Informers – hacktivists’ profiles

Time Magazine – The Informers – hacktivists’ profiles

The Geeks Who Leak The President calls them a threat to national security. The Internet calls them heroes. A new wave of hacktivists is changing the way we handle secrets The 21st century mole demands no payments for his secrets. He sees himself instead as an idealist, a believer in individual sovereignty and freedom from […]

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TCPA Automatic Telephone Dialing System needs more Definition

TCPA Automatic Telephone Dialing System Needs More Definition

Telephone Consumer Protection Act Continues to Be Hot Topic Stricter enforcement related to the Telephone Consumer Protection Act takes effect next month due a recent ruling from the Federal Communications Commission. And if your company is discovered to not comply with the rules, it could cost you big. “Any business using autodialers must collect express […]

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Automakers – Customer Satisfaction Scores

Automakers – Customer Satisfaction Scores

Detroit Three customer satisfaction falls in latest quarterly survey The gap in customer satisfaction between the Detroit Three and Asian automakers is widening, according to a new survey by the American Customer Satisfaction Index. The scores of five out of eight domestic brands declined in ACSI’s latest quarterly survey, conducted from April 6 to May […]

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If the ACA works, Private Business will be the Reason

If the ACA works, Private Business will be the Reason

Health care providers, insurers pitch state exchanges A coalition of health care providers, insurers, bill collectors and community groups have stepped in to promote exchanges where people can buy health insurance even in the states that have declined to create or promote their exchanges. While the supporters may differ on other issues, they share a […]

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Top Companies in Big Data

Top Companies in Big Data

Visualizing The Big Data Industrial Complex [Infographic] Behold the ever expanding rings of big data, tech’s most overhyped sector. I say overhyped, yet demand is fierce for software, hardware and consulting services that help companies process and store giant streams of varied and frequently changing information. According to research collective Wikibon, big data is an […]