Archive for June, 2013

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Airline Satisfaction – Broad Gap between low cost and elite

Airline Satisfaction – Broad Gap between low cost and elite

Airline satisfaction: below post office, above subscription TV Fliers are slightly more satisfied with the service offered by U.S. airlines than they were last year. But with the airline industry ranked below the U.S. Postal Service for customer satisfaction, it still has a way to go. The findings come from an annual survey of about […]

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Auto Insurance customer unrest

Auto Insurance customer unrest

Customer satisfaction drops for U.S. auto insurers: J.D. Power Customer satisfaction with U.S. auto insurance carriers has dropped in five categories over the past year, suggests a study released Monday by J.D. Power and Associates. The J.D. Power 2013 U.S. Auto Insurance Study measures customer satisfaction in interaction, price, policy offerings, billing and payment and […]

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Lack of Privacy vs. Controlling Exposure

Lack of Privacy vs. Controlling Exposure

Privacy Violations and the Sound of a Tree Falling in the Forest People have been lamenting over the end of online privacy since the first Internet wave back in the 90s.  Sun Microsystems CEO Scott McNealy sparked a controversy in 1999 when he said “You have zero privacy anyway.  Get over it.” Politicians, industry groups like […]

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IRS causes HIPAA breach?

IRS causes HIPAA breach?

House demands explanation of IRS HIPAA policies after raid The IRS is being audited, in a sense, by a Congressional subcommittee. A House committee has called for an investigation of the Internal Revenue Service’s policies, procedures and accountabilities under HIPAA in response to an allegation that the agency unlawfully seized more than 60 million personal […]

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8th Grade Student Arrested For Supporting Our Second Amendment Rights

8th Grade Student Arrested For Supporting Our Second Amendment Rights

Podunk prosecutors seek gag order against eighth-grader arrested over NRA shirt The case of the rural West Virginia eighth-grader who was suspended and arrested in late April after he refused to remove a t-shirt supporting the National Rifle Association just keeps getting weirder. According to local CBS affiliate WOWK-TV, the student, 14-year-old Jared Marcum, was […]

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Consumer Dissatisfaction With Hi Tech Cars - JD Power

Consumer Dissatisfaction With Hi Tech Cars – JD Power

Malfunctioning high-tech car features hurting customer satisfaction, J.D. Power reports Car buyers increasingly want high-tech features like voice recognition and navigation. But they’re not very forgiving of the car company when those systems fail. The top complaints in J.D. Power’s closely watched survey of new vehicle owners, released Wednesday, involved technologies that drivers are clamoring […]

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Banks Social Media – Fed. Fin. Inst. guidance

Banks Social Media – Fed. Fin. Inst. guidance

FEDERAL FINANCIAL INSTITUTIONS EXAMINATION COUNCIL Docket No. FFIEC – 2013 – 0001 Social Media: Consumer Compliance Risk Management Guidance AGENCY: Federal Financial Institutions Examination Council (FFIEC) ACTION: Notice; request for comment. SUMMARY: The Federal Financial Institutions Examination Council (FFIEC), on behalf of its members, requests comment on this proposed guidance entitled “ Social Media: Consumer […]

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Obamacare Skinny Plans

Obamacare Skinny Plans

A Primer on “Low-Cost” Group Health Plans May 10 Wall Street Journal article, “Employers Eye Bare-Bones Health Plans Under New Law” (see the associated video on WSJ Live), highlighted a compliance strategy to minimize employer exposure for assessable payments under the employer shared responsibility provisions of the Affordable Care Act (the “Act”). The strategy calls for an employer […]

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CFPB Complaint Database

CFPB Complaint Database

Consumer Financial Protection Bureau complaint data now searchable by state Today the Consumer Financial Protection Bureau (CFPB) expanded its Consumer Complaint Database to include state-by-state information. The CFPB also added complaints about money transfers and credit reporting to the database. “This data puts valuable information in the hands of consumers to help them understand what […]

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Student iris scans Uh-Oh in Florida

Student Iris Scans Uh-Oh In Florida

School district scanned kids’ eyes without parents’ consent A Florida school district scanned the eyes of 750 students without their parents’ knowledge. The Polk County School District was carrying out a pilot program to track bus riders administered by the private surveillance company Stanley Convergent Security Solutions, The Lakeland Ledger reports. The district sent parents a […]

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How Canada Keeps Secrets

How Canada Keeps Secrets

Three decades of secrecy under the Access to Information Act Canada’s access to information legislation has become the government’s legal weapon of choice to keep secrets. When Pierre Trudeau’s government began accepting requests under the Access to Information Act 30 years ago on July 1, 1983, media outlets had high expectations, despite the act’s many […]

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New Gun Laws And Restrictions Have Passed

New Gun Laws And Restrictions Have Passed

States Pass Congressional Gun Plans Vice President Joe Biden said yesterday that the White House won’t stop fighting for gun control measures—even though none of the proposals has come close to getting through Congress since the shooting at Sandy Hook Elementary School in Newtown, Conn., six months ago. The Senate has considered 10 gun-related measures […]

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Gangs Controlling Prisons From Within - Using Polygraph To Help Weed Out Corruption

Gangs Controlling Prisons From Within – Using Polygraph To Help Weed Out Corruption

Baltimore jail’s security chief failed polygraph test Maryland’s top corrections official disclosed for the first time Thursday that the head of security at the embattled Baltimore City Detention Center failed a polygraph test aimed at weeding out corrupt members before she was fired. Secretary of Corrections Gary Maynard made that revelation on a day when […]

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Careful What You Eat - Hepatitis A Included With Purchase

Careful What You Eat – Hepatitis A Included With Purchase

Costco Berries Linked To Another Case Of Hepatitis A In San Diego Rita Soza recalls sitting beside her husband in a small hospital near Yellowstone National Park as he lay almost lifeless after contracting a serious case of hepatitis A during what should have been a joyous trip celebrating their 30th wedding anniversary last week. […]

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Submitting Social Media Passwords With Your Job Application

Submitting Social Media Passwords With Your Job Application

Senate approves social media protections New Hampshire’s Senate voted unanimously Thursday to prohibit bosses from requiring employees or job applicants to disclose user names or passwords to personal Facebook, Twitter or other social media or email accounts. But the Republican-controlled chamber voted 13-11 along party lines to add an amendment on union contracts that could […]

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Bush, Obama and Verizon Team Up To Collect Your Calls

Bush, Obama and Verizon Team Up To Collect Your Calls

On national security, Obama follows Bush’s lead   It’s an overstatement to say that it’s beginning to look like President George W. Bush’s fourth term. Still, that characterization by former Bush press secretary Ari Fleischer carried the ring of truth Thursday with the report that a National Security Agency telecommunications program that Americans first became […]

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Your SUV May Not Be The Tank You Thought You Paid For - Chrysler to recall 630,000 SUVs

Your SUV May Not Be The Tank You Thought You Paid For – Chrysler to recall 630,000 SUVs

Chrysler to recall 630,000 SUVs worldwide Models at risk include Patriots, Compasses, and V-6 Wranglers It helps to have a fix. And, Chrysler would say, a problem. In a week that it didn’t need any more negative attention on its Jeep brand, Chrysler says it will do two Jeep recalls totaling 630,000 vehicles worldwide. The […]

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Company Deposits With High Yield Brings High Risk

Company Deposits With High Yield Brings High Risk

Are your deposits safe? Sathya was beaming and proud of his new investment – a deposit with a non-banking financial company offering 12 per cent interest. Done in the nature of a deposit, he was convinced it was risk-free (unlike equity). The fact that the company was registered under the Reserve bank of India was […]

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Scam Alert: Timeshare Properties

Scam Alert: Timeshare Properties

Feds crack down on scams targeting timeshare owners Law enforcement officials are cracking down on companies they say stole millions of dollars from timeshare owners desperate to resell their properties. In recent years, a network of law enforcement in the United States and abroad has shut down countless schemes that were hawking phony timeshare resale […]

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Big Government, Big Data and what that means to your privacy

Big Government, Big Data And What That Means To Your Privacy

Government phone data collection criticized The government is secretly collecting the telephone records of millions of U.S. customers of Verizon under a top-secret court order, according to the chairwoman of the Senate Intelligence Committee. The Obama administration is defending the National Security Agency’s need to collect such records, but critics are calling it a huge […]