Archive for April, 2013

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CEM and VoC Research to Double

CEM and VoC Research to Double

According to a new market research report, “Customer Experience Management Market & Voice of Customer (VoC) Analytics Market – Worldwide Market Size and Forecasts (2012 – 2017)”, published by MarketsandMarkets (http://www.marketsandmarkets.com), the total CEM and VoC Analytics market is expected to reach $6.61 billion by 2017 with a CAGR of 19.8%. Browse * 124 market […]

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The Newest Slew Of Corrupt Politicians

The Newest Slew Of Corrupt Politicians

Six New York politicians arraigned over corruption charges Six US politicians in the state of New York are up for arraignment in a criminal case that alleges a plot to buy the state’s upcoming mayoral ballot. All six defendants including Senator Malcolm Smith and New York City Councilman Daniel Halloran are expected to enter “not […]

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FTC Red Flag Rule – Businesses that need an Identity Theft Prevention Program

FTC Red Flag Rule – Businesses that need an Identity Theft Prevention Program

The Rule applies to “financial institutions” and “creditors.” It’s important to look closely at how the Rule defines those terms because they apply to groups that might not typically use those words to describe themselves. Whether your business or organization is a financial institution or creditor isn’t based on the line of work you’re in, […]

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Brands look at Agencies use of Client Data

Brands look at Agencies use of Client Data

Brands Get Nervous About Data Ownership Data is the issue du jour. CEOs are now frequently asked what their “big data strategies” are, and CMOs are being pressured to turn the volumes of information their companies collect into business insights and cunning marketing strategies. That’s prompting many clients to panic and to question where their […]

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Tax Scam Emails

Tax Scam Emails

Consumer Alert: Tax Scam Emails Target Nebraskans Attorney General Bruning today issued a consumer alert for Nebraskans to be wary of emails claiming to be sent from IRS tax agents. “The IRS does not initiate contact via email. Unsolicited emails sent from those claiming to be IRS agents or affiliated with the IRS are not […]

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Americans spend more time on social sites than on anything else

Americans spend more time on social sites than on anything else

Americans spend 16 minutes of every hour online on social nets Americans are so fixated on social networks that they spend an average of 16 minutes out of every hour on them, according to a study by Experian Marketing Services. In the U.S., 27% of users’ time online is spent on forums and social networks, […]

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IRS Workers Convicted Of Fraud

IRS Workers Convicted Of Fraud

Four ex-IRS call center workers convicted of fraud Four former Internal Revenue Service employees have been convicted on fraud charges alleging that they claimed unemployment benefits while working for the federal agency. The four individuals received more than $30,000 in jobless benefits while working at an IRS call center in Indianapolis. Court documents say Sheila […]

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CFPB reviewing Pre-paid Cards

CFPB reviewing Pre-paid Cards

Is that prepaid card actually a checking account? Prepaid cards are shaping up to be big business. According to the Consumer Financial Protection Bureau, a 2009 FDIC study found that nearly 10 percent of households use the cards, while the Mercator Advisory Group estimated growth to be 42 percent per year from 2010 to 2014. […]

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Stats - Education Employees – US

Stats – Education Employees – US

Teacher Salaries: Everything You Wanted To Know The US Census Bureau recently released data and an associated infographic that explores education workers in the US and their salaries. Since there’s always a lot of hubbub about how much teachers make (or don’t make, as the complaint usually goes), this offers some interesting insight into how […]

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CFPB Compiling big data about Consumers

CFPB Compiling big data about Consumers

U.S. Amasses Data on 10 Million Consumers as Banks Object The new U.S. consumer finance watchdog is gearing up to monitor how millions of Americans use credit cards, take out mortgages and overdraw their checking accounts. Their bankers aren’t happy about it. The Consumer Financial Protection Bureau is demanding records from the banks and is […]

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Unwanted Calls, Prize for Blocking Tech

Unwanted Calls, Prize for Blocking Tech

State Shares Top 10 Consumer Complaints for 2012 A total of 23,205 consumers filed complaints with the consumer protection division of the state attorney general’s office in 2012, a news release said. Attorney General Roy Cooper encouraged consumers to learn about the top sources of complaints as a way to avoid costly problems. “If you […]

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Customer Satisfaction Upscale Hotels

Customer Satisfaction Upscale Hotels

Hard Rock International Named Leader in Hotel/Casino Customer Satisfaction Hard Rock Hotels & Casinos Acknowledged For Top Performance by Market Metrix Hospitality Index (MMHI) Hard Rock Hotels & Casinos – with locations from Hollywood to San Diego, Chicago to Orlando – announces its ranking as the 2012 No. 1 overall leader in Customer Satisfaction in the “Upper […]

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Legislators Exempt from Freedom of Info Act

Legislators Exempt from Freedom of Info Act

Public records law should apply to legislators Gov. Nikki Haley criticized state lawmakers Thursday for delaying passage of a bill that would require them to comply with South Carolina’s public records law. “What is it that they are afraid to share?” asked Haley during a conference call with journalists. Last month, Haley lauded 11 members […]

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Health Care – Bureaucrat Navigators vs. Free Internet Enrollment

Health Care – Bureaucrat Navigators vs. Free Internet Enrollment

A Cheap Health-Reform Idea the Government is Ignoring It’s a no-brainer. Let the Internet gang help the government enroll the estimated 18 million low-income uninsured for health coverage in the new state health exchanges under the health-reform law, and explain to the uninsured what these exchanges are all about. The Internet enrollment would be free […]

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Lab Jobs are What’s Next

Lab Jobs are What’s Next

Looking for Work? Look to a Lab The federal government, educators and employers are emphasizing the growing need for workers trained for careers in science, technology, engineering and math, collectively known as STEM. The U.S. Commerce Department recently found that  STEM jobs have grown at a rate three times that of non-STEM jobs in the […]

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Attorney Says Doctors aren’t Fairly Paid

Attorney Says Doctors aren’t Fairly Paid

Jury: HMO liable for $24M in Vegas hep C outbreak A Nevada state court jury found the state’s largest health management organization liable Thursday for $24 million in compensatory damages to three plaintiffs in a negligence lawsuit stemming from a Las Vegas hepatitis C outbreak that lawyers called the largest in U.S. history. Plaintiffs Bonnie […]

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Dead River Pigs and Disease

Dead River Pigs and Disease

How a pandemic happens Here’s how it would happen. Children playing along an urban river bank would spot hundreds of grotesque, bloated pig carcasses bobbing downstream. Hundreds of miles away, angry citizens would protest the rising stench from piles of dead ducks and swans, their rotting bodies collecting by the thousands along river banks. And […]

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e-property inheritance China

e-property inheritance China

When an online shop owner dies E-commerce giant Taobao tries to resolve the prickly problem of who gets what In the e-commerce industry, a problem has recently arisen over the issue of management succession, or in some instances ownership, given the lack of quantifiable, fixed assets or laws for resolving disputes. The deaths of two […]

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EU perspective on Justice

EU perspective on Justice’s Impact on Economy – 4/4/13

EU Justice Scoreboard What is the European Semester? The European Commission has set up a yearly cycle of economic policy coordination called the European Semester. Each year the European Commission undertakes a detailed analysis of EU Member States’ programmes of economic and structural reforms and provides them with recommendations for the next 12-18 months. The […]

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Walmart Is Tweaking its E-Commerce

Walmart working on E-shopping – 4/4/13

Walmart Is Tweaking its E-Commerce Strategy Walmart is one of the largest retailers out there, but in terms of online shopping the chain could stand to play a fast game of catch-up. Lately, the company’s been tweaking its digital strategy, going so far as to launch a 1,500-person wing called Walmart Global eCommerce. Right there, near […]

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Hotel Management is a Personal Services Agreement

Hotel Management is a Personal Services Agreement – 4/4/13

Marriott loses appeal in Eden Roc case: Why all long-term hotel management agreements are now terminable. Hotel Lawyer with a major legal development on terminating hotel management agreements — Marriott v Eden Roc. Under a New York Appellate Division court decision issued March 26, 2013, virtually all hotel management agreements are now terminable at will […]

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Alternative Banking Grows

Alternative Banking Grows – 4/4/13

American Express prepaid debit cards get FDIC insurance American Express announced Tuesday that its prepaid debit cards will now be backed by the Federal Deposit Insurance Corp., the latest indication that a market once shunned by established financial institutions is gaining ground. The use of reloadable prepaid cards has exploded in the wake of the […]

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Algorithms will be Big Business

Algorithms will be Big Business – 4/4/13

After Yahoo Acquires Summly, Is Buying Math The Next Tech Bubble? The news of , the news-summarizing app created by 17-year-old British wunderkind Nick D’Aloisio, rippled through the news world on Tuesday. The acquisition, while notable for going to an entrepreneur so young, is hardly or . The app had millions of downloads after its […]

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Employers Push Health

Employers Push Health – 4/4/13

Companies Get Strict on Health of Workers Employers are increasingly trying to lower health care costs by using incentives to persuade workers to make better lifestyle choices, a new survey shows, but what remains less clear is whether a reward is better than a punishment — or whether the programs work at all. The survey, […]

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Correlation of Customer Service with Loyalty

Correlation of Customer Service with Loyalty – 4/4/13

MarketStorm Global Ltd state service and leadership determine customer retention and loyalty According to new research, customer service and leadership behaviour are in correlation with brand loyalty and customer retention. Especially in the current economic, Gavin Walsh at MarketStorm Global Ltd recommends business owners to rethink their strategies in order to maintain their customers New […]

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Employer Branding in Canada

Employer Branding in Canada

Employer Branding Strategies helping Canadian Business Attract World Class Talent Often when people think of branding they are referring to products and services. In the last three years more companies are focused on evolving their Employer Brand Strategy and are seeing dramatic business results. “An employer brand strategy is an increasingly critical element for attracting, […]

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Health Training Requires Immersion - 4/4/13

Health Training Requires Immersion – 4/4/13

Shorter Shifts for Medical Interns May Not Boost Patient Safety Doctors in training don’t get more sleep despite change, study found Cutting the number of hours that U.S. medical interns work in a single stretch may not improve patient care as had been hoped. Instead, the measure decreases interns’ overall training time and may also […]