Archive for March, 2013

0
Humility, not Hubris, Best Rule for War

Humility, not Hubris, Best Rule for War – 3/28/13

Lesson of Iraq war 10 years later? Humility The lessons of Iraq, 10 years on, are manifold and painful. But looking back on the debacle, there is one thing this nation should have learned above all: humility. It’s hard to imagine a more spectacular failure in judgment by our leaders a decade ago — or […]

0
Unfair Trade Practices Worldwide

Unfair Trade Practices Worldwide

Consumer rights are at a discount In recent years, consumer complaints about unfair trade practices have shown a sharp rise in the insurance, banking and telecom sectors. Now, a sample survey on the Impact of the Consumer Protection Act by the Indian Institute of Public Administration, covering rural and urban consumers in 10 districts of […]

0
Kids, Technology and Privacy

Kids, Technology and Privacy – 3/28/13

Monitoring your kids on Facebook? That’s so 2009 Relieved your kids aren’t posting embarrassing messages and goofy self-portraits on Facebook? They’re probably doing it on Instagram and Snapchat instead. The number of popular social media sites available on kids’ mobile devices has exploded in recent years. The smartest apps now enable kids to chat informally […]

0
Customer Trust Continues Decline

Customer Trust Continues Decline – 3/28/13

Overcoming the 5 Barriers to Trust “Pragmatically realistic.” According to the 2013 Harris Poll RQ, that’s how we feel about corporate America. Not enthusiastic or even optimistic, but pragmatically realistic. Few business leaders will find those results reassuring, and yet it represents an improvement over last year’s poll. Of the 60 “most visible” companies nominated […]

0
ObamaCare Reduces Productivity

ObamaCare Reduces Productivity – 3/28/13

ObamaCare = less accountability, reduced care A recent op-ed in The Wall Street Journal warns that ObamaCare will bring an end to doctor-owned, private medical practice. The opinion writer, who is a practicing physician, also reports he found the application for health insurance under ObamaCare to be so complicated that even he couldn’t fill out […]

0
Companies are Merely Investment Vehicles?

Companies are Merely Investment Vehicles? – 3/28/13

Corporate Strategy Is a Fool’s Errand Most corporations consist of multiple divisions, which set their own strategy (what we generally refer to as “business strategy”). But more often than not, these dvisions have very little to do with one another. Take Philips Electronics with its lighting, medical equipment, and consumer electronics divisions; ThyssenKrupp with its […]

0
BBB Failing

BBB Failing – 3/28/13

Why the Better Business Bureau Should Give Itself a Bad Grade Last week, the Better Business Bureau announced that it had officially expelled one of its local affiliates, the BBB of Southland, which served the greater Los Angeles area. The expulsion stems back to a pay-to-play scandal unearthed in 2010 by the ABC News show […]

0
Court tells travel sites

OTAs Skirt Tax – 3/28/13

Court tells travel sites to pay Hawaii $70 million Popular travel sites are being told to pay Hawaii a $70 million penalty for skirting state general excise taxes over the past 10 years. A tax appeal court has ruled that online travel companies including Orbitz Worldwide Inc., Priceline.com Inc., Sabre Inc.’s Travelocity, and Expedia Inc., […]

0
CFPB Call Center Compliance

CFPB Call Center Compliance – 3/26/13

The Skinny on the Consumer Finance Protection Bureau For those just tuning in, there’s a new sheriff in town: the Consumer Finance Protection Bureau (CFPB). The CFPB was created in July of 2010 as an independent bureau of the Federal Reserve System by the Dodd-Frank Wall Street Reform and Consumer Protection Act. The CFPB has […]

0
U.S. Privacy Laws – Legislative Update

U.S. Privacy Laws – Legislative Update

The Legislation of Privacy: New Laws That Will Change Your Life Technology is changing how we do everything, from connecting with friends to investigating our family history. While most of these changes are for the better, the reality is that many of these new technologies expose us to serious privacy risks, especially as legislation has […]

0
Publishing Looks to Retail for Customer Experience Know How

Publishing Looks to Retail for Customer Experience Know How – 3/21/13

Living in digital times The Financial Times celebrates its 125th anniversary this year, but for a traditional news title with a rich heritage, it is having to face the demands of an internet age. Editor Lionel Barber told staff at the start of the year that it needs to be a “digital platform first and […]

0
US Retailers Poor Customer Service

US Retailers Poor Customer Service – 3/21/13

Which 9 retailers have the worst customer service? Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index (ACSI), not all retailers received high marks. At the positive end of the spectrum, while traditional brick-and-mortar retailers set a record, e-commerce scored better still. […]

0
Buy Local Honey

Buy Local Honey – 3/21/13

‘Honey Laundering’ an International Scandal, Experts say There might be something funny in your honey. Food-safety experts have found that much of the honey sold in the United States isn’t actually honey, but a concoction of corn or rice syrup, malt sweeteners or “jiggery” (cheap, unrefined sugar), plus a small amount of genuine honey, according […]

0
NASA and China Espionage

NASA and China Espionage – 3/21/13

Lawmaker calls for NASA data review after scientist arrested NASA appears to have blocked public access to a server containing thousands of technical documents amidst charges by one US lawmaker over lapses of security involving a Chinese national who was hired as a contractor and was arrested while attempting to return to China. The developing […]

0
Opinion On Aca Remains Divided

Public Opinion on Health Care Reform – 3/21/13

Health Care Reform Survey Shows Public Divided And Unaware About Key Benefits                                         Nearly three years after President Barack Obama enacted landmark health care reforms, the American public remains uninformed and divided about the law, according […]

0
Not All Transparency is Good

Not All Transparency is Good – 3/21/13

Too-sheer yoga pants a pain for Lululemon Lululemon has yanked its popular black yoga pants from store shelves and its online site after it found that the sheer material used was revealing too much of its loyal customers. The see-through yoga garb is the latest in a series of quality glitches that threaten to alienate […]

0
IRS Employer Shared Responsibility Payments

IRS Employer Shared Responsibility Payments – 3/21/13

IRS Will Pursue Shared Responsibility Payment Bills Starting in 2015, Official Says Employers who may have a shared responsibility payment under tax code Section 4980H for not offering health care to full-time employees under the Affordable Care Act can expect to hear from the Internal Revenue Service about payments due beginning in 2015, but only […]

0
FTC charges 29 for Spam Texting

FTC charges 29 for Spam Texting – 3/14/13

FTC goes after spam texts, ‘free’ offers Regulators say they’ve targeted marketers sending millions of spam text messages trying to steer consumers to websites falsely promising “free” gift cards. In complaints filed in courts around the United States, the Federal Trade Commission has charged 29 defendants with collectively sending more than 180 million unwanted text […]

0
Canada Border Misconduct

Canada Border Misconduct – 3/14/13

Border agent fired for giving organized crime pals a pass A Thunder Bay, Ont., border official has been dismissed after socializing with organized crime figures and refusing to do secondary examinations on some who’d been tagged for more extensive searches. The officer “maintained a social relationship with known organized crime figures in Thunder Bay that […]

0
New Pope, Change Hope

New Pope, Change Hope – 3/14/13

In run-up to pope election, dissidents seek voice The election of a new pope always brings with it hopes for change from across the Catholic ideological and theological spectrum. Advocacy groups from around the world have descended on Rome to try to publicize their causes while media attention on the Vatican is high. These lay […]

0
Future Education and Applied Learning

Future Education and Applied Learning

What If The Education System Isn’t Broken — Just Irrelevant? There’s a lot of discussion about our broken education system. And many people offer solutions for “fixing” education. But what if what’s really ailing education isn’t the fact that it’s somehow fundamentally broken? What if the system we have today is actually functioning perfectly as […]

0
Google Car Lawsuit Impacts Google Glasses

Google Car Lawsuit Impacts Google Glasses – 3/14/13

Google Concedes That Drive-By Prying Violated Privacy   Video On This – http://nyti.ms/15N43l2 Google on Tuesday acknowledged to state officials that it had violated people’s privacy during its Street View mapping project when it casually scooped up passwords, e-mail and other personal information from unsuspecting computer users. In agreeing to settle a case brought by […]

0
TARP, US Bank, Debt Collection & Bribery

TARP, US Bank, Debt Collection & Bribery

Former U.S. Bank Employee Charged with Taking Bribes A former employee of U.S Bank in Ohio has been charged with taking bribes from debt collectors. Federal prosecutors have charged Wilbur Tate, now of Dacula, Ga., with conspiracy to commit bank bribery, the Special Inspector General for the Troubled Asset Relief Program said Wednesday. SIGTARP was […]

0
How Republicans and Democrats would stop Sequestration - 3/6/13

How Republicans and Democrats would stop Sequestration – 3/6/13

What Both Sides Have Offered to Avoid the Sequester For weeks, President Obama and Congressional leaders have talked — to the press, not to each other — about their respective ideas for replacing the indiscriminate, across-the-board cuts known as sequestration with more rational savings. At Mr. Obama’s invitation, they finally will meet on Friday, the […]

0
Freedom of Information and Government Data Tools

Freedom of Information and Government Data Tools – 3/6/13

Big Data, Open Government, and Sunlight Open States is the latest in a collection of Big Data-open government analysis tools from Sunlight Foundation. It has taken Sunlight Labs 4 years to scrape legislative data from 50 state websites (plus the District of Columbia and Puerto Rico), collect, sift, standardize, and make it all available in […]

0
50 States Comparisons

50 States Comparisons – 3/6/13

50 States Comparisons   This is a worthwhile download.  Updated annually, it ranks all U.S. States and quantifies things like: tax burden, cost of doing business, state debt, gaming revenue, lottery expenses, population change, commodity production, education scores and salaries, utility prices, crime rates, law enforcement spending, relative health, social security payout and many others.  […]

0
BofA Hacked

BofA Hacked – 3/6/13

BofA Confirms Third-Party Breach. Hacktivists are taking credit for a data breach impacting Bank of America – an incident the hackers claim allowed them to access employee and executive data stored through a third party. “The data was retrieved from an Israeli server in Tel Aviv,” says the hacktivist group Par:AnoIA, part of the Anonymous […]

0
Reporting Adverse Patient Safety Events

Reporting Adverse Patient Safety Events – 3/6/13

athenahealth proposes patient safety code of conduct HIMSS13 isn’t all about flashy product announcements and schmoozing over cocktails: there are serious healthcare issues to address, and patient safety is at the top of the list.  After all, the ultimate goal of health IT is to keep patients healthier and reduce the potential for life-threatening errors, […]

0
Hospital Management of Social Media

Hospital Management of Social Media – 3/6/13

Avoiding Social Media Hiccups In Healthcare We have discussed social media at length in Healthcare Global and there is no doubt that it has the potential to be an extremely beneficial tool for healthcare professionals and executives. It can be used internally to share information, data and patient records and externally to promote a drug, […]

0
China Income and Spending

China Income and Spending – 3/6/13

China bets on consumer-led growth to cure social ills China’s new rulers will focus on consumer-led growth to narrow the gap between rich and poor while taking steps to curb pollution and graft, the government said on Tuesday, tackling the main triggers for social unrest in the giant nation. Outgoing Premier Wen Jiabao, speaking at […]

0
HIPAA HITECH Compliance Checklist

HIPAA HITECH Compliance Checklist

New HIPAA/HITECH act omnibus rule: What must be done to comply? From international law firm Arnold & Porter LLP comes timely views on current regulatory and legislative topics that weigh on the minds of today’s physicians and health care executives. Health care professionals and others working with personal medical information face considerable compliance risks and […]