Archive for January, 2013

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HIPAA Final Rules Overview

HIPAA Final Rules Overview – 1/30/12

HIPAA And HITECH Privacy And Security Rule Update: Final Omnibus Rule The Office of Civil Rights (“OCR”) of the Department of Health and Human Services (“HHS”) published today the much anticipated final omnibus rule implementing the Health Information Technology for Economic and Clinical Health Act (“HITECH”) under HIPAA. The final HITECH rule modifies the Privacy […]

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Online Privacy – FTC Updates COPPA and VPPA

Online Privacy – FTC Updates COPPA and VPPA – 1/30/12

FTC Updates To Online Privacy Acts, COPPA And VPPA Ilardi: The Children’s Online Privacy Protection Act (“COPPA”) was enacted to place parents in control over what information is collected, used and disclosed from young children online. COPPA applies to operators of commercial websites and online services directed to children under the age of thirteen that […]

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Wow - 89% of U.S. Consumers Concerned about Online Privacy

Wow – 89% of U.S. Consumers Concerned about Online Privacy – 1/30/12

6 Steps To Better Customer Data Protection Privacy isn’t a concern just for the Googles and Facebooks of the world. Here are six ways small and midsize businesses (SMB) can better protect their customers — and themselves. If your answer is somewhere in the “no” to “sort of, for the most part” range, you’ve got […]

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AT&T Satisfaction Still Slipping

AT&T Satisfaction Still Slipping – 1/30/12

Verizon, Sprint Post Customer-Satisfaction Gains, Rivals Slip Sprint has seen a gradual but sustained trend toward improving business outcomes over the past three years, while T-Mobile slipped modestly in the past year. Verizon’s customer-satisfaction and loyalty ratings have improved sharply, with the company posting a 13-point gain in overall customer satisfaction and a six-point increase […]

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Bank Stress Tests 29% Stock Market Drop

Bank Stress Tests 29% Stock Market Drop – 1/30/12

Fed to release big bank stress tests March 7 The Federal Reserve said Monday it was conducting stress tests on 30 big financial institutions and it will release results from 19 of the banks on March 7, as part of its effort to ensure large institutions have enough capital to withstand a deep recession and […]

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The 10th Amendment and Gun Laws

The 10th Amendment and Gun Laws

Amid national gun reform, Wyoming takes contrarian stance   In the midst of a national gun-control effort to curb firearm violence, Wyoming’s lawmakers have introduced a raft of measures aimed largely at protecting and expanding the right to bear arms. The Wyoming Firearms Protection Act has drawn national media attention by proposing to ban enforcement […]

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Public Trust Crisis

Public Trust Crisis – 1/30/13

The most—and least—trusted industries and spokespeople Most people still distrust banks, business leaders, and government officials, according to Edelman’s 13th annual Trust Barometer, which measures the public’s faith in various institutions, industries, and individuals. The least trusted industries are financial services, banks, and media, although all three saw modest gains in trust from the previous […]

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Jewelry Store Mystery Shopping

Jewelry Store Mystery Shopping

Collected Concepts Announces Mystery Shopping Service Retail consultancy Collected Concepts has debuted Shop & Share, a service that offers retail jewelers insights into their stores’ strengths and weaknesses as well as those of their competitors. Collected Concepts developed the idea after the Illinois & Chicago Jewelers Association hired them to secretly shop 14 stores. “The […]

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Taxi Mystery Shopping

Taxi Mystery Shopping – 1/30/12

TRANSAD Reveals Results of Mystery Shoppers using taxi booking system 600 535353 Call Center 96% of Mystery shoppers Received Taxi with less than 10 minutes Abu Dhabi, 14 January 2013: The Centre for Regulation of Transport by Hire Cars in the Emirate of Abu Dhabi (TransAD) today revealed the results of ‘Mystery Shoppers’ booking taxis […]

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Luxury Playing Catch-up on Customer Experience

Luxury Playing Catch-up on Customer Experience – 1/30/13

Luxury brands trail Amazon in customer satisfaction But mobile could help high-end retailers make gains, ForeSee says. Luxury e-retailers tend to trail other web merchants on customer satisfaction, according to a new report from ForeSee. The Luxury E-Retail Satisfaction Index, released today by the company, which measures consumer satisfaction with web sites, scores luxury brands […]

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Customer Experience and Price Sensitivity

Customer Experience and Price Sensitivity – 1/20/13

Customers pay more for better experience Despite what you may believe about how price-sensitive consumers are given the economic realities of late, Oracle’s “Customer Experience Impact Report” indicates 86 percent of customers would pay 25 percent more for a better customer experience. Now that’s ammunition for your sales team. When they receive resistance from a […]

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UK Mystery Shops Healthcare

UK Mystery Shops Healthcare – 1/20/13

Mid Devon ‘mystery shopper’ healthcare scheme shortlisted for national award AN INNOVATIVE mystery shopper scheme that enables patients to give anonymous feedback about healthcare they receive in Mid Devon has been shortlisted for a national award. The joint project was launched by Northern Devon Healthcare NHS Trust and the Patients Association – an independent charity […]

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Scam Avoidance

Scam Avoidance – 1/20/13

Protect Yourself From 10 Menacing Financial Scams How to recognize and combat these effective measures of fraud No matter how safe you might feel, everyone is a potential victim of scams. The world is filled with financial criminals looking to steal your bank account information, invade your computer, and swindle you with their false advertising. […]

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Google Search Time Line - 1/20/13

Google Search Time Line – 1/20/13

Google Search Time Line

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Walmart to Buy U.S. Goods and Hire Vets to Move Past Bribes

Walmart to Buy U.S. Goods and Hire Vets to Move Past Bribes – 1/20/13

Wal-Mart pledges to hire 100,000-plus veterans Wal-Mart Stores Inc., the world’s largest retailer and nation’s largest private employer, is making a pledge to boost its sourcing from domestic suppliers and hire more than 100,000 veterans. The plans were to be announced as part of an address by Bill Simon, president and CEO of Wal-Mart’s U.S. […]

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CMS Patient Quality Monitoring Measures Insufficient

CMS Patient Quality Monitoring Measures Insufficient – 1/20/13

Does CMS’ Proposed Quality Measure on Patient Monitoring Adequately Address Patient Safety? CMS is considering a proposed quality measure that would require “appropriate monitoring of patients receiving [patient-controlled analgesia].” This measure seeks to address the high number of errors that occur with PCA, which unfortunately research shows happens all too frequently. The Pennsylvania Patient Safety […]

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Public Opinion wanted for USDA Bug Research

Public Opinion wanted for USDA Bug Research – 1/20/13

Bugs Behaving Badly…USDA Scientists Plan To Stop Them with the Public’s Help USDA is taking its battle against bad bugs “to the streets.”  USDA’s Agriculture Research Service (USDA-ARS) is seeking public input in fighting insect pests, many of whom may, in public opinion, top the lists as public nuisance number one—like bedbugs and mosquitoes. USDA-ARS […]

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Patient Safety Scoring Called into Question

Patient Safety Scoring Called into Question – 1/20/13

Hospital investigation challenges Leapfrog patient safety score data Plenty of hospital administrators aren’t happy about their Leapfrog Group hospital safety scores. Leaders at Texas County Memorial Hospital did something about it. The Houston, Mo., hospital was one of 25 hospitals to earn an F from the Leapfrog Group. Confident the grade was unfair, TCMH purchased […]

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Technology's Call Center War VS Fraud

Technology’s Call Center War VS Fraud – 1/13/13

How Emerging Technology Fights Fraud in the Call Center To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics. As companies have gotten better at detecting and preventing online fraud in recent years, would-be criminals have redirected their efforts to the corporate […]

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Food Safety Rules Tied To FSMA

Obama’s FSMA Food Safety Rules Being Set Aside – 1/13/13

Food Safety Rules Tied To FSMA May Be Ignored By Industry President Barack Obama came into office during one of the worst salmonella outbreaks in United States history, in which at least 700 people fell ill after eating tainted peanut butter. Days after his inauguration, he pledged to make peanut butter (and all American food) […]

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Apple Will Revolutionize TV And Here's How

Is The New Apple T.V. Better Then Your Ipad? – 1/13/12

Apple Will Revolutionize TV And Here’s How This Is What Apple’s New TV Will Be All About In the Walter Isaacson’s Steve Jobs biography, we were told how Steve Jobs claimed to have cracked the TV dilemma. In a recent interview with Brian Williams, Tim Cook talked about how TV is stuck in the past […]

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Workplace restrooms reflect new realities

Workplace Restrooms Building To Serve Everyone – 1/13/13

Workplace restrooms reflect new realities Amenities serve nursing mothers, transgender workers and others   A decade ago, it was rare for an employer to design a building with transgender employees, new mothers or cycling enthusiasts in mind. No longer. As workforce demographics have shifted, workplace amenities have, too, especially for large employers in competitive industries […]

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Frequent Flyer Programs about Revenue Management not Customer Satisfaction

Frequent Flyer Programs about Revenue Management not Customer Satisfaction

The ultimate guide to airline customer relationship management and loyalty Airline Frequent Flier Programs (FFPs) were introduced around three decades back by American Airlines in an attempt to reward repeat customers and build brand loyalty. Since prior efforts were primarily focused only on attracting new customers, this was considered to be a novel approach to […]

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Clinical Quality Patient Safety Issues

Clinical Quality Patient Safety Issues – 1/6/13

10 Top Patient Safety Issues for ASCs and Hospitals for 2013 2013 should be a busy year for patient safety experts at hospitals and surgery centers; as quality reporting requirements continue to go into effect, facilities will be expected to ramp up compliance programs and prove their progress. Here, three patient safety experts discuss the […]

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Insurance Carriers Can’t Figure out Obamacare

Insurance Carriers Can’t Figure out Obamacare – 1/6/13

Obamacare tries the patience of American Business Nearly three years after President Barack Obama signed landmark legislation to overhaul the country’s health care laws, comprehending the stipulations and provisions included in its thousands of pages – many still being written – is proving to be a mountainous task for U.S. business owners. The Patient Protection […]

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A Troubling Perspective on the 2013 Economy

A Troubling Perspective on the 2013 Economy – 1/6/13

Forecast 2013: Contraction, Contagion, and Contradiction The people who like to think they are managing the world’s affairs seem fiercely determined to ignore the world’s true condition — namely, the permanent contraction of industrial economies. They just can’t grok it. Two hundred years of cheap fossil fuel programmed mankind to expect limitless goodies forever on […]

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E-retail Satisfaction – 2012 Holiday Shopping Season

E-retail Satisfaction – 2012 Holiday Shopping Season – 1/6/13

ForeSee Holiday Customer Satisfaction Study: Amazon Sets Standard; JC Penney, Apple, Dell Drop Study Finds Customers Want More Merchandise Appeal and Variety from Most Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. The eighth annual report—based on […]