Archive for August, 2012

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Customer Satisfaction With Major Automakers Reaches Highest Point Ever Read more: http://rumors.automobilemag.com/survey-customer-satisfaction-with-major-automakers-reaches-highest-point-ever-164685.html#ixzz24PSbXXD4

Satisfaction With Major Automakers Reaches Highest Point Ever 8/23/12

Survey: Customer Satisfaction With Major Automakers Reaches Highest Point Ever The American Customer Satisfaction Index reported today that customer satisfaction with major automakers is at its highest level ever. The latest report collectively ranks the auto industry at 84 points out of 100, a ranking that matches that of 2009 — and also is the […]

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Dangers Of Burned Out Doctors

Many Dangers Posed by Burned-Out Doctors – 8/23/12

The Many Dangers Posed by Burned-Out Doctors Is your doctor suffering? Do the symptoms include cynicism, emotional exhaustion, or viewing patients as objects rather than people? He or she may be experiencing burnout. In fact, there’s a 50 percent chance that any doctor is—a rate 10 percent higher than among the general population of working […]

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Apple Computer Company Logo Silver Best Company

Apple, Now The Most Valuable Public Company Of All Time $621 Billion – 8/23/12

Apple’s Market Cap Reaches $621B, Now The Most Valuable Public Company Of All Time   Apple is now the most valuable company of all time, with the Cupertino-based company’s market cap reaching a high of $621 billion. The company’s stock is trading at $664.12 per share, and reached a record price of $664.74 per share in […]

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call-center-cubicles

Former Manager at Call Center Accuses Company of Defamation – 8/23/12

Former Manager at Call Center Accuses Company of Defamation A manager of a call center had a dispute with an employee, which led to a decision to fire her. But the employee challenging her termination resulted in the manager ultimately losing her job. She responded with a lawsuit, alleging defamation and defamation per se– the […]

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Growth Booster Or Cost Control

Growth Booster or Cost Control? – 8/23/12

Sales Compensation Strategy: Growth Booster or Cost Control?   Design a sales compensation strategy that supports your company’s growth Last week, as part of my series on growth sales compensation strategy, I discussed designing incentives that encourage more predictable revenue streams by encouraging sales execs to focus equally on large and small deals in their […]

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Customer Mobility the way out of customer satisfaction stagnation?

The United States Federal Government Mobile Customer Satisfaction Stagnation – 8/23/12

Is mobility the way out of customer satisfaction stagnation? People already interact with friends and family, companies and brands of all sorts via technological avenues — especially mobile. So it’s understandable that they would expect the same level of flexibility with federal agencies online. Yet according to new research, two-thirds of federal websites have no […]

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6 Hour Death Couple Customer Service Satisfaction Survey

Ornge Customer Service Satisfaction Survey Sent To Deceased After Waiting 6 Hours For Transport – 8/23/12

    Ornge sends satisfaction survey to dead woman after delay getting her to hospital OTTAWA — Three months after Judy Dearman died when confusion at the air ambulance agency Ornge led to a delay in her transfer to an Ottawa hospital, her widower, Clyde, found an envelope in his mailbox. It was a customer […]

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Prisoner Cat Program

Guantanamo plea deal prisoner said to have a cat – 8/23/12

Guantanamo plea deal prisoner said to have a cat SAN JUAN, Puerto Rico (AP) — A former Maryland resident who is detained at Guantanamo Bay seems to have acquired a cat at the isolated prison on a U.S. base in Cuba, a fellow prisoner says in a letter released Friday. Majid Khan has not been […]

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Donate Money

Who Donates? 8/23/12

Study Reveals The Geography of Charitable Giving Ever wonder how charitable the people are who live in your state or community? It turns out that lower-income people tend to donate a much bigger share of their discretionary incomes than wealthier people do. And rich people are more generous when they live among those who aren’t […]

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Consumer Expenditure Survey Anthology

Report: Consumer Expenditure Survey Anthology – 8/11/12

Consumer Expenditure Survey The Consumer Expenditure Survey (CE) program consists of two surveys, the Quarterly Interview Survey and the Diary Survey, that provide information on the buying habits of American consumers, including data on their expenditures, income, and consumer unit (families and single consumers) characteristics. The survey data are collected for the Bureau of Labor […]

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Setting the stage for some very severe Student Loan questions 8/11/12

For-profit college practices come under fire in Senate investigation Washington • A Senate investigation of 30 for-profit college companies, including four based in Arizona, accused the schools of focusing on profits over student services, of wasting taxpayer dollars and posting high dropout rates. The two-year investigation by the Senate Health, Education, Labor and Pensions Committee […]

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40 People in Eight States Infected in Salmonella Outbreak

Quality Assurance and Food 8/11/12

40 People in Eight States Infected in Salmonella Outbreak Investigation efforts of state, local and federal public health and regulatory agencies indicate that ground beef produced by Cargill is the likely source. Since the original outbreak of Salmonella Enteritidis from consumption of contaminated ground beef, a total of 40 individuals infected with the outbreak strain […]

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disaster recovery plan

Disaster Recovery Offshore – 8/11/12

BPO workers can call it a day during bad weather–Palace   Call-center agents in the business process outsourcing (BPO) sector cannot be made to go to work amid heavy monsoon rains that have been battering Metro Manila (National Capital Region or NCR) in the last few days, Malacanang said on Tuesday. It suspended work in […]

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Bank of America

Banks new methods measure customer satisfaction 8/11/12

Banks adopt new methods to measure customer satisfaction Banks have put in place a number of mechanisms to gauge customer satisfaction with services such as deposits, withdrawals, loans, and balance inquiries. The banks consider the measures an important step towards improving services, which will allow them to maintain their customer bases and attract new clients. […]

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Social Media By Demographic - Who likes what - Infographic

Who Likes What: Social Media By Demographic – 8/5/12

Who Likes What: Social Media By Demographic Do you ever wonder what social networking sites you should be focusing your marketing efforts on? This handy infographic breaks down the top social networking sites by gender, age, income, and education demographics. We also discuss the affinity score of certain keywords for a few social networking sites. […]

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Facebook

How Facebook became the world’s biggest social network Video – 8/3/12

How Facebook became the world’s biggest social network

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How the poor, Middle class and the rich spend their money

How The Poor, Middle Class, The Rich Spend Their Money – 8/3/12

How The Poor, The Middle Class And The Rich Spend Their Money   How do Americans spend their money? And how do budgets change across the income spectrum? The graph below answers these questions. It shows average household spending patterns for U.S. households in three income categories — one just below the poverty line, one […]

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Mobile retail activity among smartphone audience

10 interesting digital marketing stats – 8/3/12

10 interesting digital marketing stats we’ve seen this week Stats include smartphone shopping in the EU5, e-commerce delivery expectations, ad clicks on the mobile web, interactive iPad apps and three different sets of Facebook stats. Facebook is king of social Facebook accounts for 52% of the 4bn pieces of content shared everyday through social networks. […]

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Market Survey -  AT&T Last, Verizon First - 8/3/12

Market Survey – AT&T Last, Verizon First – 8/3/12

Market Survey: VZW Tops in Customer Satisfaction & Dropped Calls; AT&T last! ChangeWave Research (part of the 451 Group) recently surveyed 4,042 consumers on their opinions and attitudes toward their wireless service providers – including customer satisfaction ratings,  loyalty and future demand trends. The research firm also looked  at consumer reaction to Verizon’s new “Share Everything” family […]

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Scam-Alert

Top 10 Ripoffs – 8/1/12

Top 10 Ripoffs Include Vehicles, Debt Relief Bed bugs appear to be a growing problem in apartments, according to the report, which was produced from a survey of 38 state and local agencies in 22 states. Agencies began getting more complaints last year from tenants whose landlords were refusing to deal with infestations. Some apartment […]