Archive for June, 2012

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Microsoft murdered the Start button - 6/29/12

Microsoft murdered the Start button – 6/29/12

Why Microsoft murdered the Start button in Windows 8 Speaking with U.K. publication PC Pro, a Microsoft program manager claims that people were no longer using the Start button. Do you use the Start button in Windows? If not, then you’re supposedly the reason Microsoft got rid of it in Windows 8. Chaitanya Sareen, principal […]

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Hotel Industry Facebook Timeline Images

Hotel Industry Facebook Timeline Images

Facebook Timeline Images From The Hotel Industry With the launch of Facebook’s new Timeline format last month we thought we’d go through and see what some of the largest and most popular hotels brands did to take advantage of the new format. It is quite interesting to see how different each brand is and the […]

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Infographic: 12 Great Reasons Companies Use Microsoft Dynamics - 6/29/12

Infographic: 12 Great Reasons Companies Use Microsoft Dynamics – 6/29/12

Infographic: 12 Great Reasons Companies Use Microsoft Dynamics CRM to Drive Revenue and Serve Customers Why should a company choose Microsoft Dynamics CRM? This infographic visually shows 12 great reasons companies use Microsoft Dynamics CRM. Read More

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Mystery out of mystery shopping - 6/29/12

Mystery out of mystery shopping – 6/29/12

Taking the mystery out of mystery shopping As property GM, she was terrified her customer engagement skills would score less than perfect if she happened to randomly answer a call from a carefully disguised mystery shopper. But the more she resisted, the more she saw the scores for the rest of her team suffer. “As […]

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Microsoft Cloud Computing in 2012 - 6/29/12

Microsoft Cloud Computing in 2012 – 6/29/12

Cloud Computing in 2012 CRM Integration – Microsoft offers run a number of commercials introducing the idea of cloud computing in order to smaller viewers, but the concept is simple and it is not linked specifically to anyone company. Essentially, a cloud lets numerous computers that may be thousands associated with miles apart behave as […]

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The billionaires list - 6/29/12

The billionaires list – 6/29/12

The billionaires list After nearly two decades of investing in emerging markets, much of it traveling from the gritty alleys of Bihar to the rooftop helipads of Sao Paulo in search of opportunity, I’ve developed an unusual rule of the road: watch the changes in the list of top billionaires, learn how they made their […]

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State of Customer Service 2012 - Infographic - 6/28/12

State of Customer Service 2012 – Infographic – 6/28/12

The State of Customer Service 2012 Customer service has evolved from being a necessary cost channel, to one of the most important business differentiators in existence. The explosion of social media has empowered customers and changed their behavior, making them more influential and demanding than ever. In addition, companies like Zappos thrive by making great […]

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Auto Insurance Customer Satisfaction – J.D. Power 6/29/12

Auto Insurance Customer Satisfaction at an All-Time High J.D. Power found particularly sharp increases in customer satisfaction with policy offerings and interactions with insurers.   Customer satisfaction with auto insurance companies is at an all-time high, according to the J.D. Power and Associates’ “2012 U.S. Auto Insurance Study,” due to increased satisfaction with policy offerings […]

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Hiring / Firing / Privacy News 6/18/12

6 Personal Secrets Your Facebook Profile Isn’t Keeping Even if you’re careful about your Facebook security, very few profiles are truly off-limits, especially if you’ve friended a few of your co-workers along the way. “So what?” You think. “There’s nothing on my Facebook profile that I’m ashamed of.” But are you really sure? You might […]

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Marketing & Sales News 6/17/12

Marketing & Sales News 6/17/12

These 6 Corporations Control 90% Of The Media In America This info graphic created by Jason at Frugal Dad shows that almost all media comes from the same six sources. That’s consolidated from 50 companies back in 1983. NOTE: This info graphic is from last year and is missing some key transactions. GE does not own […]

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Hiring / Firing News 6/17/12

Manage absenteeism to boost customer service and productivity EVERY job is important, and every employee doing a job is important to your organization success whether you are in the private, SOE or public sector. We cannot simply dismiss absenteeism with the catch-phrase “no work, no pay” – the “savings” of not paying someone who is […]

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Surveys / Satisfaction News 6/17/12

Surveys / Satisfaction News 6/17/12

Fliers’ Satisfaction with Airlines Drops, Survey Finds A J.D. Power study says that checked-baggage fees continue to be “a customer sore point” when ranking satisfaction with airlines. Passengers who paid to check bags had an average satisfaction score 85 points lower than other passengers. JetBlue and Southwest — the airlines with the highest satisfaction scores […]

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Surveys / Satisfaction News 6/17/12

Survey Names Passengers’ Most (And Least) Favorite Airlines Market research company J.D. Power & Associates is out with its annual ranking of consumer satisfaction with North American air carriers. The survey ranks Alaska Airlines highest among traditional airlines, while JetBlue tops the list of low-cost carriers. US Airways and Frontier Airlines are at the bottom […]

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Other of Interest 6/15/12

It is obvious that time management is one of those areas that even though you know it is essential, often you will be annoyed by how little you seem to have accomplished on specific days. Once in awhile, you feel overwhelmed and not able to get anything completed due to situations that take away from your tasks. Nonetheless, you can find people that are very productive in spite of all of the obstacles that get thrown at them. The key to their success is they are able to avoid most of the stumbling blocks that the majority of people fall into and as a result they will get more completed in less time. We are going to focus on some of the things that people have to deal with when it comes to time management. I use the majority of these strategies to build my Ambit Energy business.

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Other of Interest 6/15/12

There is no rule that says you have to market your internet business solely on the internet. If building a profitable and legitimate business is your goal then you will need to expand outside of the internet. Sure it is cheaper to market your business using online methods (most of these methods are free!), but doing that means that you won’t ever truly reach your full business potential. Marketing your business offline increases your potential client base exponentially. As a marketer it is your duty to go to where ever the customers are located. So this means branching out to the offline market. Read on to learn about several of the offline tactics that works on everyone: even you.

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Other of Interest 6/15/12

What is the importance of online ads these days? Why it is said that online classified can help your business to become successful? If you are experiencing some difficulties in managing your online business, then without a doubt, the answers to the mentioned questions will come extremely handy for you. By being properly informed of the significant of the online classified ads, this will help your business to be competitive to the others companies out there. By giving your full attention to the different types of online ads, this will be enough to assure the success that you want for your business.

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Other of Interest 6/15/12

Easily, the hottest trend in any kind of technical marketing today, mobile marketing is something you need to know about. With so many people that are seemingly unable to put down their cell phones even for a second, it only makes sense to capitalize on the opportunity to market to them on these favorite devices.

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Marketing & Sales News 6/7/12

Marketing & Sales News 6/7/12

Why Staples is Investing Big in Mobile Commerce As an M&A investment banker focused on the e-commerce sector, and creator of the Web-only Retail Index, a diverse group of constituents have asked me to comment on the macro environment for the office products category and outlook for mobile commerce in particular. Amazon Supply On April […]

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Other of Interest 6/7/12

Other of Interest 6/7/12

Business Tips From College Dropouts: Zuckerberg, Jobs, Gates, Dell, Ellison, Branson and Disney According to a January 2012 Forbes article, nearly 16% of the 400 most affluent Americans do not have a college degree. When one considers the 400 richest people on the entire planet, the percentage of non-college graduates doubles. Shocking? Hardly. PayPal Co-founder […]

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Customer Service Evaluation News 6/7/12

How to Fix Dysfunctional Client Relationships Q&A with customer relations expert Matt Sarkees Headache-inducing business relationships aren’t always destined for splitsville. Matt Sarkees, who analyzes customer value management as an assistant professor of marketing at Penn State Great Valley School of Graduate Professional Studies, spoke with U.S. News about the benefits of communicating with troublesome […]

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Customer Service Evaluation News 6/7/12

Customer Service Evaluation News 6/7/12

From Dell hell to Genius Bar: A customer service journey How Apple made Rafe a fanboy by selling him a fleet of unreliable, broken machines. I didn’t get how important support was. Then, recently, I had back-to-back experiences dealing with both great and terrible support for products that failed. If you make a consumer product, […]

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Marketing & Sales News 6/6/12

Marketing & Sales News 6/6/12

E-commerce firms tapping into mobile shopping Recently, ecommerce has experienced two sharply modes of development: one is that new technologies have ignited the mobile ecommerce market, and the other is that the “money burning” marketing strategy has resulted in loss group. Is ecommerce coming to the end of its prime, or is it still weeding […]

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Other of Interest 6/6/12

The Business Finance Store Discusses Small Business Debt Collection Wonga, a high-profile UK-based short-term lender, is being criticized by the British Office of Fair Trading for its debt collection practices, the BBC reported. One such debt collection tactic included suggestion that the debtor committed fraud and would be reported to the police. Wonga now faces […]

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Customer Service Evaluation News 6/6/12

Customer Service Evaluation News 6/6/12

Free shipping and delivery timing are key for customer satisfaction Deliveries and returns are an inescapable part of e-commerce, yet there are few accepted norms within the industry. Delivery times and cost vary across retailers and product categories, and can have a major impact on a consumer’s purchase decision. To find out what consumers expect […]

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Customer Service Evaluation News 6/6/12

5 steps to mine social-customer feedback Hospitality, perhaps more than any other industry, has been transformed by social media. For decades, hoteliers have relied on traditional forms of feedback—such as customer surveys, printed comment cards, website comments, etc.—as the primary methods to gauge customer satisfaction. But times have changed dramatically. As feedback volume from these […]

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Other of Interest 6/6/12

Other of Interest 6/6/12

How Women Are Changing the Tech World There has been an emergence of young female tech founders and execs, reflecting sweeping change in the worlds of start-up companies and angel funding. It underscores the enormous purchasing prowess of women online that is transforming the Web economy, as sites that cater to women are run by […]

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Other of Interest 6/6/12

Indy man meets call center worker who saved his life   INDIANAPOLIS (WISH) – Quick action by an operator hundreds of miles away saved the life of an Indianapolis man. And Tuesday, the two had a chance to meet. It was a rare opportunity for a man to put a face with the voice that […]

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Other of Interest 6/6/12

In the event you currently own a internet site, then you understand how it crucial it is to acquire high rankings on search engines to have more site visitors on your website. The guidance provided in this article will assist you accomplish a larger search engine rating.