Customer Service Evaluation News 5/4/12

“Mystery Shopper” scam resurfaces

DURHAM – Police are warning the public against the temptation to fall foul of the “mystery shopper” scam which has reemerged in recent months, after numerous residents made complaints.

In a letter from an anonymous company accompanying a cheque for between one and four thousand dollars, victims of the fraud are advised that they have been chosen as the lucky “mystery shopper.”

The letter solicits victims to help the company to evaluate the “effectiveness and efficiency” of retail stores in the region. They are asked to cash the cheque and, after a couple of days, to go to each of the listed retail stores, to purchase $100 worth of goods and fill out a customer service evaluation form for each retail transaction.

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