Archive for April, 2012

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How To Make Customers Happy 4/8/12

How To Make Customers Happy 4/8/12

How To Make Customers Happy Jena (Germany) Are you having trouble with the dishwasher? Or with a computer, that doesn’t work as it should do? Or with an incomprehensible instruction manual for the new book shelf? No problem – there is a service hotline for cases like these after all. But if you call them, […]

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Call Center News 4/8/12

J.C. Penney to close customer call center in Harmar About 300 workers at J.C. Penney’s customer call center off of Route 910 will lose their jobs by July 1. The giant, struggling retailer announced the furloughs on Thursday. A majority of the jobs are part time, according to company spokesman Tim Lyons, who could not […]