Call Center News 3/25/12

T-Mobile cuts 7 call centers


T-Mobile cuts 7 call centers

Three months after federal regulators shot down a proposed merger with AT&T, the telephone giant T-Mobile USA Inc. announced plans last week to shut down seven of its 24 call centers.

T-Mobile will keep open its 600-employee center in Chattanooga and may add more employees to the Lee Highway complex. But the company will close similar call centers in Allentown, Penn.; Fort Lauderdale, Fla.; Frisco and Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore.

The shuttered centers collectively employed 3,300 employees. But T-Mobile said in a statement it plans to hire 1,400 extra people at its 17 remaining call centers, including Chattanooga.

The call center consolidation is part of a restructuring T-Mobile announced in February after AT&T had to withdraw its purchase offer and pay T-Mobile $3 billion in breakup fees and also transfer some spectrum licenses to T-Mobile.

United adds app to better health

UnitedHealthcare is adding a new mobile app, Health4Me, to make it easier for its plan participants to take more control of their health. Now available for the Apple iPhone and iPad — and coming to the Android this spring — Health4Me brings health information and contacts to people on the go.

The free mobile app provides access to a registered nurse, enables users to locate a nearby in-network physician, hospital or other medical facility, and gives access to personal health benefits information. An “Easy Connect” feature lets users select the type of questions they have about their claims and benefits, and request a callback on their mobile device from a UnitedHealthcare customer service representative.

“Health4Me makes navigating health care easier for our 26 million plan participants and puts key information, including health and wellness tools, right in the palms of their hands,” company CEO Jeff Alter said in a statement.


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