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Call Center News 3/11/12

H.R. 3596: United States Call Center Worker and Consumer Protection Act

Bipartisan Support continues to grow in the US Congress for House Bill 3596 – “The Call Center and Consumers Protection Bill” – a bipartisan bill that would punish American corporations for offshoring their Call Center operations –filed on Dec. 7, 2011 by three Representatives: Tim Bishop (D, NY), David Mckinley (R, WV), and Mike Michaud (D, TX).

Over the past 3 months sponsorship of House Bill 3596 has increased to 77 Democrats & Republicans.

It takes half of the Congress plus one vote for a bill to pass. There are 435 people in Congress – so half of that would be 217 people. Then you need to have over 50% – so that means it will take 218 votes for House Bill 3596 – “The Call Center and Consumers Protection Bill” to pass.

You can send an eMail urging your congressperson in the US House of Representatives to sponsor/support House Bill 3596 – “The Call Center and Consumers Protection Bill” at https://writerep.house.gov/writerep/welcome.shtml

US Tech Companies Cutting Back on Offshoring Technical Support / Help Desk Call Center Jobs

According to a new study from BDO USA, LLP, www.bdo.com – a leading accounting & consulting organization – 50% of Chief Financial Officers (CFOs) from US High Technology companies currently outsourcing Technical Support/Help Desk Call Center jobs overseas stated that they were planning on moving these jobs back to the USA in 2012.

Among the companies who are not currently outsourcing their Technical Support/Help Desk Call Center jobs – 80% of CFOs report that they are unlikely to outsource these services overseas in the near future.

“With unemployment numbers still above 8%, pressure is mounting from Washington to bring jobs home. The tech industry seems to be moving in that direction, which is good news for US job seekers. Bringing Technical Support/Help Desk Call Center services back to the US is also a smart move for tech companies looking to improve their quality of service” said Paul Heiselmann, in the Technology and Life Sciences practice at BDO USA, LLP.