Archive for March, 2012

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Call Center News 3/25/12

T-Mobile cuts 7 call centers   T-Mobile cuts 7 call centers Three months after federal regulators shot down a proposed merger with AT&T, the telephone giant T-Mobile USA Inc. announced plans last week to shut down seven of its 24 call centers. T-Mobile will keep open its 600-employee center in Chattanooga and may add more […]

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Debt Collection Practices News 3/21/12

FTC Highlights Expanded Work on Debt Collection Issues over the Past Year   The FTC Enforces the Fair Debt Collection Practices Act and Promotes Related Education, Research, and Policy Development Initiatives The Federal Trade Commission stepped up enforcement of the Fair Debt Collection Practices Act in the last year by cracking down on collectors who […]

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Tele-Depths / Surveys News 3/21/12

Unbound by convention, Carr Knowledge delivers atypical success for clients   A 27-year-old Denver police officer ventures into the Max Muscle Sports Nutrition store on South Colorado Boulevard looking for some sports nutrition products and quality advice to help her achieve a healthier lifestyle and enhance her performance during regular Krav Maga workouts. Riding a […]

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Reducing Risk Quality Audits – 3/16/12

Reducing Risk Through Supplier Quality Audits For companies with products that are not entirely vertically integrated, there are necessary dependencies with outside companies that, if not managed properly, can create added risks. These risks derive from outside supplier processes, procedures, people, and performances that are not 100 percent visible because many suppliers are remotely located, […]

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Call Center News 3/16/12

Wagner & Eustace Bill to Protect Taxpayers from Companies that Relocate Call Center Services Overseas Approved by Assembly Legislation sponsored by Assembly members Connie Wagner and Timothy Eustace (both D-Bergen) that would require employer notification when relocating call center services to a foreign country, and would prevent employers who move these types of operations from […]

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Call Center News 3/16/12

How to Stop Call Center Fraud Socially Engineered Schemes Target the ‘Helpful’ Channel While many banks and credit unions have invested in technology to thwart phishing attacks and online fraud, some have ignored the call center. As a result, fraudsters have redirected their aim. To address the threat posed by these socially engineered attacks, security […]

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INFOGRAPHIC - Facebook And Twitter 3/11/12

INFOGRAPHIC – Facebook And Twitter 3/11/12

INFOGRAPHIC: Recruiters Aren’t Using Facebook And Twitter LinkedIn overwhelmingly trumps Facebook and Twitter as the social network recruiters use to search for job candidates, with 48 percent using LinkedIn alone, according to a recent study by Bullhorn, Inc. Facebook is the least-used network by recruiters, although more candidates are looking to use it as a […]

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Tele-Depths / Surveys News 3/11/12

Survey Reveals Customers Need More Love From Their Mobile Operators   HELSINKI–(BUSINESS WIRE)–New research, commissioned by Comptel Corporation (NASDAQ OMX Helsinki: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, has revealed that two-thirds of consumers feel neglected by their mobile operators and that more than two in five are likely to churn […]

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Tele-Depths / Surveys News 3/11/12

Travelocity overtakes Expedia in annual satisfaction survey   Squeezed between travel providers on one side and meta-search sites on the other, it seems online travel agencies (OTAs) have one ace in the hole: Consumers still like using them. That’s the upshot of a new American Consumer Satisfaction Index (ACSI) report released on Tuesday. Focusing on […]

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Debt Collection Practices News 3/11/12

FTC Cracks Down On Indian Call Center, Fraudster Debt Collectors   Even scam artists are outsourcing. On Tuesday in its first crackdown on fraudulent telemarketing in South Asia, the Federal Trade Commission announced that it was shutting down two California-based companies that used a call center in India to defraud Americans out of more than […]

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Call Center News 3/11/12

Report: Consumer Info At Risk in Overseas Call Centers WASHINGTON – Most Americans know the drill: You call a company’s customer service line and often, you end up speaking with someone in another country. This can be an inconvenience because of languages and accents, but the matter is more serious than just that. Information to […]

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Customer Service Evaluation News 3/11/12

Top Executive Recruiters Agree There Are Only Three True Job Interview Questions   The only three true job interview questions are: 1.  Can you do the job? 2.  Will you love the job? 3.  Can we tolerate working with you? That’s it.  Those three.  Think back, every question you’ve ever posed to others or had […]

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Marketing & Sales News 3/11/12

Marketing & Sales News 3/11/12

State of Market Research: Analyze This   To whom do brands turn for help when they are calibrating their marketing mix for a coming launch? And, as some sales forces shift focus toward customer satisfaction instead of traditional sales quotas, how are commercial teams sizing up rep compensation? Last question: Who are drugmakers increasingly counting […]

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Call Center News 3/11/12

H.R. 3596: United States Call Center Worker and Consumer Protection Act Bipartisan Support continues to grow in the US Congress for House Bill 3596 – “The Call Center and Consumers Protection Bill” – a bipartisan bill that would punish American corporations for offshoring their Call Center operations –filed on Dec. 7, 2011 by three Representatives: […]

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Call Center News 3/11/12

There are more than a bunch of small business marketing ideas, online and offline. However, while they may be effective, some may not suit with the nature of your business. You need to choose wisely among them so that you will maximize the opportunity to promote your products and services using the least possible resources. Below are quite a few factors that you will have to take into account when you are streamlining your set of options