Archive for February, 2012

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Marketing & Sales News 3/11/12

Inbound telemarketing is really a well-liked product info and sales method performed through telephone. In comparison with outbound telemarketing, the business owner does not initiate calls. Rather, the owner prepares to obtain telephone calls, adequately address concerns from interested clients and provide anything else that they may require.

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Call Center News 2/16/12

FCC approves new limits on automated telemarketing calls   The Federal Communications Commission approved new rules Wednesday to further limit automatically dialed or prerecorded calls know as “robocalls” and automated text messages. The FCC’s rules go beyond Federal Trade Commission rules that have been in force since 2008. “Too many telemarketers, aided by autodialers and […]

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Tele-Depths / Surveys News 2/14/12

Poor reference data management causing headaches in financial sector   About 62% of financial institutions plan to “extend or customize” their reference data management strategies over the next two years, a new survey has found. The survey of 107 reference data professionals from banks and financial services companies around the globe revealed that financial organizations […]

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Call Center News 2/14/12

Time Warner Cable to cut 155 jobs, close Albany call center Time Warner Cable is cutting 155 jobs in Albany and the closure of the Sealed Air Corporation plant in Glenville will eliminate 70 jobs in the region. Sealed Air says it is relocating the work to other North American facilities.According to notices filed with […]

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Businesses Who Buy Twitter Followers For Advertising

Nowadays advertising via the Internet is an extremely important thing that every single business has to be aware of. The majority of websites will usually be set up in order to promote certain services of products and therefore this medium is constantly being used. Individuals who want to buy Twitter followers for whatever reason will need to look at their reasons for doing so and then, afterwards, try and decide whether this is going to be the right choice for them. Spending money always needs to be done wisely, and therefore one must make sure that everything is in good order.

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Customer Service Evaluation News 2/11/12

Employers feel no love for unscrupulous practice of ‘service sweethearting’   A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in “service sweethearting,” a clandestine practice that costs their employers billions of dollars annually […]

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Customer Service Evaluation News 2/11/12

Despite Improvements in Service, Two out of Three Consumers Switched Companies in 2011 Switching rises in eight out of 10 industries; loyalty programs do not wield big influence, Accenture reports.   Two out of three consumers switched companies in 2011, even as their satisfaction with those companies rose, according to new research from Accenture. Among […]

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Marketing & Sales News 2/11/12

As Retail Sales Have Worst Year Since 1984, Online Sales Buck the Trend Perth based SEO Company Oracle Digital announces its release of new SEO strategies and tactics to help businesses gain more profits with the use of online tools (PRWEB) February 11, 2012 Perth SEO Company Oracle Digital have reaffirmed that the use of […]

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Make Money Saying Thank You

As a business grows, sometimes business owners tend to forget the most important part of their business – the customers. The danger with this is that the business can become just another faceless unit that customers deal with. The average consumer does not become a repeat customer, so it can be really, really hard to encourage repeat purchases. This phenomenon is what makes grizzled old veterans of the business milieu would tell you that spending on marketing and advertisements to keep existing customers is much better than the seemingly Sisyphean act of trying to gain new customers.